Glitches
Past few months I have to open the app like five times for it to finally pull up. Each time I open it, it scans my faceID twice then it’ll pull up a blank white page. I’ve restarted my phone and checked for updates and there are none. Very frustrating especially when you need into your account.
Unable to utilize mobile check deposit after recent update!
Giving this app one star now that a key feature, mobile check deposit, has been rendered absolutely USELESS with a recent update. I’ve been trying for a week to deposit a check without success. The app will no longer properly capture images. I even called customer service and the rep tried with her own account and had the exact same issue. You line up the four corners of the check in the guides and when it actually captures the image, it captures an image that is zoomed out so far that the numbers on the bottom of the check are illegible. So frustrating. And because I live out of state and not near a partner branch, my only option is to pay an overnight fee to have the check sent to Clarksville to be deposited. I’m super frustrated and about ready to break up with Fortera. I’d have less frustration if I just find a new credit union here.
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Awesome
The nicest people and the coolest and easiest online app banking ever:) Thank you🫶🏼
Easy
App is easy to navigate. Hasn’t failed me yet. Zelle is here. Plus this credit union is all I like to use. Thanks Fortera!
Good bank
Good bank
