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Response from developer
Hi Kay and Jim, thanks so much for letting us know.Sorry the pop-up prompts felt too much — that’s definitely not the experience we want you to have.Just to clarify, we do have a few upgrade prompts to help support the free ID feature. Still, we hear you — we’re already working on making them appear less often and at better times. If you have ideas or want to share more about what bothered you, I’d really love to hear from you: forwardhorizontech@icloud.com.Thanks again for helping us make PlantJoy better. Best/Victoria, PlantJoy
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Response from developer
Carom1021, thank you for your feedback, and we’re truly sorry for any confusion. We do offer free features, including plant identification. Some features, such as plant diagnosis, are part of our premium version. If you have suggestions or need help, feel free to reach us anytime at forwardhorizontech@icloud.com. We really appreciate you helping us make PlantJoy better. Best/Victoria, PlantJoy
Won’t go past the leaf icon
Response from developer
Sorry about the crash and truly appreciate you bringing this to our attention. 🙏 To help our team investigate, could you kindly email us at forwardhorizontech@icloud.com with the details of your device model and the version of PlantJoy you have installed? This will allow our technical team to identify the cause and work on a fix. Thank you so much for your patience and support — we really value having you with us. 🌱
This App
Response from developer
Hi jailuv21, thank you for your feedback and we are sorry for the inconvenience. We noticed that to receive a detailed diagnosis and remedy in Plantjoy, after taking a photo, please make sure to click on the "Sick" plant card on the identification results page to view the diagnosis and treatment plan. Sometimes users may use the identification function without switching to the diagnosis mode, which can cause the diagnosis page not to appear. We would like to assist you further—please contact us at mail to: forwardhorizontech@icloud.com with a screen recording or photos showing the issue you encountered. We will respond promptly and help resolve the problem. Thank you for your support and understanding.
Waste of Money
Response from developer
Hi TNP2828, We sincerely apologize that our plant identification and diagnosis features did not meet your expectations. To help our technical team investigate the issue on your specific device. Please help us by navigating to your "Garden" page, tapping "Settings" (top-right corner), and sending a report via the "Feedback" option. If you need help right away, please email our support team at forwardhorizontech@icloud.com. We appreciate your patience and for bringing this to our attention. Thank you.
