They are idiots
They banned my account 6months ago because I accidentally deposited 500$ instead of 50$ tried to get my 500$ back out and they gave me the ring around for 3 days till I could finnaly get it out. They stated that the app is not for making money, I asked, then why did you create the app?? Banned instantly there a bunch of idiots running it and I get security measures, but that’s way out of line I’m still banned all because I made a deposit and a withdrawal right hand up to god. Screw Foxbet got FanDuel, Betmgm or DraftKings not these clowns.
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Fox Bet
It’s so great, I’ve been a member for a longtime now. I really enjoy it. When I have a problem with something you guys always take care of it pretty quickly, just tonight I had issues with deposits and playing my favorite gorilla kingdom game with being away for 2 weeks my account had some issues when I tried using it and you guys corrected the problems. Thanks so much.
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Awful App and Awful Experience
I reached out to customer service over 10 times in 10 hours. Never received a response. I was unable to place a wager on the game I wanted because they took too long. Their customer support team either doesn’t care or they are located on Mars. I have been unable to access my account for about a half a day. I have had countless problems with things as simple as trying to login. Would absolutely recommend using Draftkings, Fanduel, or any other sports betting apps. Pathetic excuse for an app. Don’t waste your time. I would give 0 stars if I could.
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Support Staff Is Absolutely Horrible
I am EXTREMELY dissatisfied with the support staff for FoxBet. They ask over and over again for verification documents EVEN ONCE THEY HAVE BEEN PROVIDED and they only ask when you try to withdraw. They don’t care at all that you’re not verified when you lose a bunch of bets and they get to keep your money but as soon as you try to withdraw they ask over and over again with unprofessional emails that honestly show a lack of command over the English language. They ask over and over again in broken English for documents which are NOT needed and/or have already been provided. Absolutely ridiculous. Have not experienced anything as bad as this with any other sportsbook app.
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7-day hold on a withdrawal
I use 9 sportsbooks and decided to give this one a try and I will never use this book ever again. My initial deposit of $10 warranted $50 cash bonus to play through. I played the $50 on blackjack and made it up to $380 and I achieved the 100 redemption points. So I chose to withdrawal this amount and I’ve now been waiting a full week for them to lift the hold on this withdrawal. They claim I need to wait 7 days for my initial deposit of $10 to clear. HELLO!!!! It’s cleared my bank cleared that on the second day! So I’m on day 8 and today they claim I’ll be able to withdrawal my money, let’s see…
I’ll never use this book again. It’s not fast. Not smooth. Can’t move your money in and out like you can with Draftkings, Fanduel, BetRivers, PointsBet, Caesar’s and so many others….
Awful book.
I’ll never use this book again. It’s not fast. Not smooth. Can’t move your money in and out like you can with Draftkings, Fanduel, BetRivers, PointsBet, Caesar’s and so many others….
Awful book.
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Confusing Book
Locked my account from deposits, withdrawals, and placing bets because my bank card expired and I typed in the CVV not realizing I had not added the new card yet. They wanted me to submit all kinds of documents instead of just letting me delete my expired card and add a new one. I sent at least four emails to their customer service but they wouldnt say anything and just kept sending me the same generic response saying I needed to submit a million documents. *dr evil voice* HOW ABOUT NOOOOOOO
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Very unfair practices
Scores might or might not be correct? How are you supposed to make an informed bet? For information purposes only? To do what with make bets right? Lost thousands on this site but now finding out the hard way I can’t rely on what scores they show on screen. Just not right I can’t believe that is acceptable, you make bets based off scores and odds they show and then come to find out
They are not actually accurate sometimes. I’ll lose
My money somewhere else.
They are not actually accurate sometimes. I’ll lose
My money somewhere else.
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Garbage
I won money on another fox app, which was supposed to transfer to FoxBet. It did not. I sent a message to customer service and got a reply that it would take 7 days. I waited the 7 days, no transfer. Eventually, I deleted both apps without ever collecting the money. Today, I decided to try again and downloaded the FoxBet app, except I can’t log in. I reset my password using my email, but still couldn’t log in. I tried resetting my password and logging in 3 times, verifying that all my info was correct, no typos, but no luck. It’s been a total waist of time.
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Use your other preferred betting/casino/poker apps
I could get super opinionated and discuss my frustrations with the app itself, but I’m sure there are some people that do very well on this app. In my personal experience, I started off well on the casino/poker site but that quickly took a turn. It is extremely difficult to do well on any of their casino games, I’ve faired much better on DraftKings and Fanduel. I get it’s considered “luck”, but based on elongated time playing you should theoretically be close to even after playing for a long time. I have spent the same amount if not maybe a little bit more money on this website and am down much more than the other sites. Could be a coincidence, but in my experiences it shouldn’t be this lopsided.
The other major concern is app maintenance due to several bug issues on the app. There is a long downtime and a few weeks ago they had a downtime of about 3 days. Needless to say, I would rather use other major Sportsbook apps, but obviously everyone will have different results based on experiences. Maybe it’s just really insanely bad luck, I just hope everyone else gets it better than I did!
The other major concern is app maintenance due to several bug issues on the app. There is a long downtime and a few weeks ago they had a downtime of about 3 days. Needless to say, I would rather use other major Sportsbook apps, but obviously everyone will have different results based on experiences. Maybe it’s just really insanely bad luck, I just hope everyone else gets it better than I did!
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STAY AWAY
BE WARNED stay away from this Sportsbook, it’s not worth the hassle they put you through to make a single bet or withdraw my own money when I don’t want to bet at their book anymore. Just let me take my money out without jumping through your security hoops. It’s the same exact bank account I deposited with but they won’t let me withdraw it with out ID bank statement and a picture of my debit card ?? How does that make any sense, you didn’t ask for any of that when I deposited though, right?? Joke of an app STAY AWAY
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Customer service is horrible
I tried to make a bet after a few months of inactivity, so rightfully so I was flagged as suspicious especially because I was using a new card. Regardless, the deposit of $250 went through and I was charged for it. Long story short, after over a week of 30 emails the security team would NOT unlock my account. I could not withdraw my money and they wanted a PDF of a bank statement for a bank that literally does not offer them. PDF converted files were also not accepted.
I only got my money back and account unflagged in spite of practically begging them to tell me what to do after I threatened to take them to the better business bureau/ small claims court about it, which magically got my security issue fixed within five minutes!
Don’t touch this company with a 10 ft pole, they do not care about you. Stick with DraftKings, a reliable company.
I only got my money back and account unflagged in spite of practically begging them to tell me what to do after I threatened to take them to the better business bureau/ small claims court about it, which magically got my security issue fixed within five minutes!
Don’t touch this company with a 10 ft pole, they do not care about you. Stick with DraftKings, a reliable company.
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HORRIBLE DON’T DOWNLOAD!!
This app is the WORST, most JANKY, most HORRID customer service!! For all the Sportsbook and poker apps that are out now I would recommend you use ANY of them that are not THIS one! Site has been down for the past 3 days where you were not able to bet, manage bets, or pretty much do anything! Chatted with a customer “care” representative named Jessica and she couldn’t care less about her company causing the problem and just kept bringing out those small font technicalities as reasons she couldn’t help. It’s absolutely ridiculous and will never use the app again.
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App is Horrible, Customer Service is Worse
The app is full of bugs. First, if you forget to log off one time, you’ll get a “hanging login,” which means the app can’t confirm your location, and you cannot place any bets. The only solution is to email customer support, as there is no method of resolving it within the app. Second, live games and bets do not update accurately, if at all, meaning live bets are extremely difficult to make. To get any game/bet updates, you have to exit from the app and go back in. Very frustrating and inconvenient. Lastly, the customer service is horrendous. If you have any issues with a “free bet,” good luck getting it resolved. I dealt with a customer service rep named “Ross”, who was condescending and useless, and his only response was “free bets are a gift” and refused to do anything to resolve my issue. Do yourself a favor and use a legitimate app like DraftKings. Don’t waste your time or money on this one.
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I recommend using FanDuel
This site is fairy new so they do not let you withdraw your money after you win. They make you wait until your money clears; which sometimes takes days. In the meantime they want you to lose your money back. The application glitches sometimes and I’ve had bets be put in that I didn’t bet. I didn’t bother asking for a return of my money before the bets went through because I’ve had issues with their support team as well. They do have some different bonuses and boosts that are better odds than some of the bigger and more sophisticated sites. This is the only reason I still have the app. Not a horrible betting app, but not a great one either. 3 out of 5. If you’re wagering large amounts of money, use FanDuel or DraftKings.
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They will not pay out
They will say they are investigating your account and hold your money. They just straight up deleted my account with my money in it because they said I had another account I made for a different sportsbook (but they bought) so because they had bought out a smaller book that I used like once a year ago, they told me I was trying to cheat them and stole all my money I had when I requested a withdrawal. This should be illegal. NEVER BET ON HERE. I’m pretty sure they are being “looked into” but with all the money they have I’m sure nothing will happen
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LOVED THE APP AT FIRST
This app was great at first. Offered great odds boost and so many chances to play. Then I tried to access my account and it said I had been locked out. Not only that but to access my account I needed to send a picture of my photo ID, credit card, a recent utility bill, and a recent bank statement of my credit card. I’m trying to do some light gambling not apply for a rental unit. Again it’s a shame because I liked the layout and the offers of this app but after this I think I’ll stick with FanDuel and DraftKings
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Something is fishy
By far the worst Sportsbook/casino app I have used. I am in the middle of Michigan with full service and it continuously seems to be searching for my location… and once it does find my locations games don’t want to load, ironically this happens after I start winning or place a withdrawal… I want to keep playing but the app physically won’t let me. I have went through and restarted my phone and allowed full access to my location through the app.
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This is my first app review ever written
Gamblers ! If you gamble, I am telling you to NOT sign up here. I signed up for 6 Colorado books to abuse their promos, this was the only book who was an absolute nightmare. Their fraud/kyc team is so intolerable , do not waste your time. Send ur bank statements, ssn, ID, your great grandfathers diary —and they can’t piece together you are not a criminal. Don’t waste your time trust me. Betfred, DK, FD, your bookie on the street, stay with them. This company will fail and it’s so obvious. They don’t even have a customer support phone #..u literally have to deal with it over email.
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Needs a lot of work!
The old Colorado version seemed to work fine, but they appear to have merged into this one. It does not work seamlessly with Win Terry’s Money app. I do the Denver free entry, and my winnings should show in this app. One week it did; this week it didn’t. It also shows me promos from other states (it has to know where I am to accept bets). It allowed me to put a bet into my bet slip during the TNF Denver v Cleveland game, but wouldn’t let me use a promo. It told me I had to make a deposit (not part of the promo), and then I realized I couldn’t place a in-game bet. Shady! No way I’m depositing money into this site.
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Horrible customer service. Issues with software. Recommend FanDuel or DK.
This site is Bull. Constant issues. Win a hand of black Jack, don’t get paid, now I have to wait 72 hours for them to fix it. On top of that I can’t do anything else. I was at a good table in BJ and got booted then couldn’t get back in.
Thursday Night Football is tonight, I can’t place a bet on it because this app is garbage. And on top of that, they won’t give any type of inconvenience bonus. And this IS NOT THE FIRST TIME THIS HAS HAPPENED. I’ve only been using this app for 2 weeks… App is trash. I have gambled through (not lost) a lot of money already as well. A lot being about over 7-10k in 2 weeks and they can’t give me any sort of bonus for these issues.
The first review I read about this app is accurate. Horrible customer service. I highly recommend FanDuel or DK over this absolute nonsense.
Thursday Night Football is tonight, I can’t place a bet on it because this app is garbage. And on top of that, they won’t give any type of inconvenience bonus. And this IS NOT THE FIRST TIME THIS HAS HAPPENED. I’ve only been using this app for 2 weeks… App is trash. I have gambled through (not lost) a lot of money already as well. A lot being about over 7-10k in 2 weeks and they can’t give me any sort of bonus for these issues.
The first review I read about this app is accurate. Horrible customer service. I highly recommend FanDuel or DK over this absolute nonsense.
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