UI problems, app crash
The app crashes consistently when I tap the “Send Feedback” button in the Account tab, so I am providing feedback here:
I cannot scroll easily on a show’s page— the scrollview does nothing most of the time when I try to swipe.
1. Select a TV show like “The Simpsons”.
2. Try to swipe up to see some of the episodes: *important* begin your swipe on the “Set Reminder” button or the “Clips & Extras” button.
Result: Nothing happens. The page doesn’t scroll unless you carefully avoid swiping over the buttons on the page.
Try swiping in another app where buttons are present—scrolling should result regardless of where you begin a swipe gesture.
Please allow scrollviews to scroll when beginning a swipe gesture over a button. This can be accomplished in different ways depending on where the button and intermediate views are in the scrollview’s hierarchy. Google “UIScrollView UIButton cannot scroll” for some ideas for your situation.
HTH. Fixing this will help your users not feel dumb—they will feel like your app responds to them instead of being “temperamental”, getting in the way of watching the content they paid for. Thank you for your consideration.
I cannot scroll easily on a show’s page— the scrollview does nothing most of the time when I try to swipe.
1. Select a TV show like “The Simpsons”.
2. Try to swipe up to see some of the episodes: *important* begin your swipe on the “Set Reminder” button or the “Clips & Extras” button.
Result: Nothing happens. The page doesn’t scroll unless you carefully avoid swiping over the buttons on the page.
Try swiping in another app where buttons are present—scrolling should result regardless of where you begin a swipe gesture.
Please allow scrollviews to scroll when beginning a swipe gesture over a button. This can be accomplished in different ways depending on where the button and intermediate views are in the scrollview’s hierarchy. Google “UIScrollView UIButton cannot scroll” for some ideas for your situation.
HTH. Fixing this will help your users not feel dumb—they will feel like your app responds to them instead of being “temperamental”, getting in the way of watching the content they paid for. Thank you for your consideration.
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FOXNOW needs tech support
I use FOxNow so it can view FNC programming live & also later; FN works ok on my slow internet connection. I find it really hard to navigate , hard to play the program I want, when replaying a program it is difficult to go back or forward the buttons don’t always appear and there is no tech support to help; there is no directions to help; I have tried text chat for text Support there is no phone number for tech support I’ve emailed tech support . generally I don’t get an answer or I get someone who has no ability to help me.
After a program is broadcast live it does not show up on the menu to view again until the next day or many hours later.
It would be nice if they provided telephone tech support or at least detailed instructions on how to use the application.
Not having cable; not having a television; only using a slow Internet connection with an iPad fox now is cheaper than anything else but other than that I would not recommend it.
After a program is broadcast live it does not show up on the menu to view again until the next day or many hours later.
It would be nice if they provided telephone tech support or at least detailed instructions on how to use the application.
Not having cable; not having a television; only using a slow Internet connection with an iPad fox now is cheaper than anything else but other than that I would not recommend it.
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Was good a one point…
I’ve had this app for a month or two. When I first downloaded the app it worked fine! I could sign in easy, live news streams loaded fast, and even streaming to my chrome cast via iPhone worked 9.5 times out of 10. In the past week or so they’ve had two updates and have completely killed my love for the app. Now when I stream to my TV it buffers during ever commercial break. I have to restart the app and everything about 5times to watch 1hour of news. The Bally sports app wasn’t even this bad when it launched (and I thought that app was and still is a mess).
Update: This app has somehow gotten worse. I can’t watch a full baseball game without having to disconnect from my chromecast, exiting, then restarting the app. The buffering is terrible, and at one point the game just went to commercial in the middle of a play… NBC, CBS, and ESPN all have way better app quality than this joke.
Update: This app has somehow gotten worse. I can’t watch a full baseball game without having to disconnect from my chromecast, exiting, then restarting the app. The buffering is terrible, and at one point the game just went to commercial in the middle of a play… NBC, CBS, and ESPN all have way better app quality than this joke.
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If you have IT knowledge don’t contact support
I know this is a weird review but I found a bug in the app on my TV and reached out to tech support. When trying their methods of troubleshooting and getting nowhere I branched out and tried something they didn’t suggest and found a workaround to my issue. When I tried to tell them the steps I took just to spread knowledge in case someone else has a similar experience; and ultimately to make a better customer experience they ended the chat suddenly. The feedback link provided was also corrupt so I wasn’t able to leave this there.
Overall the app is okay with a few issues but there’s workarounds. Customer service on the other hand from tech support could use significant boosting.
Overall the app is okay with a few issues but there’s workarounds. Customer service on the other hand from tech support could use significant boosting.
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Fox now app rude customer service
After talking to my tv provider and to the fox now app support I still have no use for my fox now app. Fox now app customer service was so rude both times I was basically hung up on because I wouldn’t agree that the app not working wasn’t their fault. They obviously have a bug in their app that needs to fixed so dish network people who pay for the use of the app can actually use it.
And yes I did call and confirm not once but twice with dish that the fox now app should work and I should have all access because they receive their money so we could use the service. Dish can not fix a bug that is not their app issue. Dish network was polite and listen and was helpful. They were not jerks who blamed everyone else for their stupid app bug. Try to be courteous to people and don’t hang up on them just because a woman knows when there is a flaw in your app. Fox now app customer service stinks be glad no one answered when you called.
And yes I did call and confirm not once but twice with dish that the fox now app should work and I should have all access because they receive their money so we could use the service. Dish can not fix a bug that is not their app issue. Dish network was polite and listen and was helpful. They were not jerks who blamed everyone else for their stupid app bug. Try to be courteous to people and don’t hang up on them just because a woman knows when there is a flaw in your app. Fox now app customer service stinks be glad no one answered when you called.
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