UI problems, app crash
The app crashes consistently when I tap the “Send Feedback” button in the Account tab, so I am providing feedback here:
I cannot scroll easily on a show’s page— the scrollview does nothing most of the time when I try to swipe.
1. Select a TV show like “The Simpsons”.
2. Try to swipe up to see some of the episodes: *important* begin your swipe on the “Set Reminder” button or the “Clips & Extras” button.
Result: Nothing happens. The page doesn’t scroll unless you carefully avoid swiping over the buttons on the page.
Try swiping in another app where buttons are present—scrolling should result regardless of where you begin a swipe gesture.
Please allow scrollviews to scroll when beginning a swipe gesture over a button. This can be accomplished in different ways depending on where the button and intermediate views are in the scrollview’s hierarchy. Google “UIScrollView UIButton cannot scroll” for some ideas for your situation.
HTH. Fixing this will help your users not feel dumb—they will feel like your app responds to them instead of being “temperamental”, getting in the way of watching the content they paid for. Thank you for your consideration.
I cannot scroll easily on a show’s page— the scrollview does nothing most of the time when I try to swipe.
1. Select a TV show like “The Simpsons”.
2. Try to swipe up to see some of the episodes: *important* begin your swipe on the “Set Reminder” button or the “Clips & Extras” button.
Result: Nothing happens. The page doesn’t scroll unless you carefully avoid swiping over the buttons on the page.
Try swiping in another app where buttons are present—scrolling should result regardless of where you begin a swipe gesture.
Please allow scrollviews to scroll when beginning a swipe gesture over a button. This can be accomplished in different ways depending on where the button and intermediate views are in the scrollview’s hierarchy. Google “UIScrollView UIButton cannot scroll” for some ideas for your situation.
HTH. Fixing this will help your users not feel dumb—they will feel like your app responds to them instead of being “temperamental”, getting in the way of watching the content they paid for. Thank you for your consideration.
Show more
FOXNOW needs tech support
I use FOxNow so it can view FNC programming live & also later; FN works ok on my slow internet connection. I find it really hard to navigate , hard to play the program I want, when replaying a program it is difficult to go back or forward the buttons don’t always appear and there is no tech support to help; there is no directions to help; I have tried text chat for text Support there is no phone number for tech support I’ve emailed tech support . generally I don’t get an answer or I get someone who has no ability to help me.
After a program is broadcast live it does not show up on the menu to view again until the next day or many hours later.
It would be nice if they provided telephone tech support or at least detailed instructions on how to use the application.
Not having cable; not having a television; only using a slow Internet connection with an iPad fox now is cheaper than anything else but other than that I would not recommend it.
After a program is broadcast live it does not show up on the menu to view again until the next day or many hours later.
It would be nice if they provided telephone tech support or at least detailed instructions on how to use the application.
Not having cable; not having a television; only using a slow Internet connection with an iPad fox now is cheaper than anything else but other than that I would not recommend it.
Show more
Was good a one point…
I’ve had this app for a month or two. When I first downloaded the app it worked fine! I could sign in easy, live news streams loaded fast, and even streaming to my chrome cast via iPhone worked 9.5 times out of 10. In the past week or so they’ve had two updates and have completely killed my love for the app. Now when I stream to my TV it buffers during ever commercial break. I have to restart the app and everything about 5times to watch 1hour of news. The Bally sports app wasn’t even this bad when it launched (and I thought that app was and still is a mess).
Update: This app has somehow gotten worse. I can’t watch a full baseball game without having to disconnect from my chromecast, exiting, then restarting the app. The buffering is terrible, and at one point the game just went to commercial in the middle of a play… NBC, CBS, and ESPN all have way better app quality than this joke.
Update: This app has somehow gotten worse. I can’t watch a full baseball game without having to disconnect from my chromecast, exiting, then restarting the app. The buffering is terrible, and at one point the game just went to commercial in the middle of a play… NBC, CBS, and ESPN all have way better app quality than this joke.
Show more
If you have IT knowledge don’t contact support
I know this is a weird review but I found a bug in the app on my TV and reached out to tech support. When trying their methods of troubleshooting and getting nowhere I branched out and tried something they didn’t suggest and found a workaround to my issue. When I tried to tell them the steps I took just to spread knowledge in case someone else has a similar experience; and ultimately to make a better customer experience they ended the chat suddenly. The feedback link provided was also corrupt so I wasn’t able to leave this there.
Overall the app is okay with a few issues but there’s workarounds. Customer service on the other hand from tech support could use significant boosting.
Overall the app is okay with a few issues but there’s workarounds. Customer service on the other hand from tech support could use significant boosting.
Show more
Fox now app rude customer service
After talking to my tv provider and to the fox now app support I still have no use for my fox now app. Fox now app customer service was so rude both times I was basically hung up on because I wouldn’t agree that the app not working wasn’t their fault. They obviously have a bug in their app that needs to fixed so dish network people who pay for the use of the app can actually use it.
And yes I did call and confirm not once but twice with dish that the fox now app should work and I should have all access because they receive their money so we could use the service. Dish can not fix a bug that is not their app issue. Dish network was polite and listen and was helpful. They were not jerks who blamed everyone else for their stupid app bug. Try to be courteous to people and don’t hang up on them just because a woman knows when there is a flaw in your app. Fox now app customer service stinks be glad no one answered when you called.
And yes I did call and confirm not once but twice with dish that the fox now app should work and I should have all access because they receive their money so we could use the service. Dish can not fix a bug that is not their app issue. Dish network was polite and listen and was helpful. They were not jerks who blamed everyone else for their stupid app bug. Try to be courteous to people and don’t hang up on them just because a woman knows when there is a flaw in your app. Fox now app customer service stinks be glad no one answered when you called.
Show more
Buffers/Freezing
I only redownloaded this app to binge watch The Masked Singer and it buffers and freezes all the time. I have it downloaded to my Xbox One and it’s ALWAYS connected to the wireless no my phone data, and can’t even use it on my iPhone or iPad with or without the wireless, they won’t even open without the spinning circle and doesn’t load. I can only watch 20-25 min of the show with out issues and then it’s every few minutes that it will freeze and then right near the end, it does it every few seconds. Not to mention with the commercials, they freeze as well, and when I get to the end where I want to read the clue at the bottoms of the screen or go back cuz I missed something, you can’t, because it’ll only show the play/pause button and “ad” written inside a circle. This app has so many issues and reading the reviews it seems like they’ve been around for quite awhile. Someone needs fix these issues. This is why I deleted the app before nearly a year or so ago, but forgot when I decided to binge this show, which I can’t find anywhere else. It’s ridiculous. I shouldn’t have to reboot my Xbox every 30 minutes to watch a 40 minute show.
Show more
This app is trash
On xbox1, while entering my information from my cable subscription. This app would not accept the number 9. Seriously, it wouldn’t take the number 9 in my password. I checked another app that uses the same information and had no problems. I went to Fox support via the chat feature. I was told it was a known issue and to use a different device. No idea of a target date for a fix and a rufe agent to boot.
So I set it up on my smart tv. No problem except for every 10-15 minutes I get an error saying there are too many devices streaming? You then have to go all the way back to the main page and choose to resume or restart the episode. When you resume you are set to the commercials (all of them) before you restart.
This app is garbage. Go to the HBO or Showtime apps to see how to do it right. This one is not ready. Real garbage.
So I set it up on my smart tv. No problem except for every 10-15 minutes I get an error saying there are too many devices streaming? You then have to go all the way back to the main page and choose to resume or restart the episode. When you resume you are set to the commercials (all of them) before you restart.
This app is garbage. Go to the HBO or Showtime apps to see how to do it right. This one is not ready. Real garbage.
Show more
App issues
I enjoyed using Fox Now, until it became useless.
First one show wouldn’t play. It would crash partway through the opening ad. But other shows were fine. Then other shows started having issues too. I assumed it was my phone, as it was starting to have problems. But now I’ve upgraded my phone, and it won’t even connect to mu TV provider! Other channels’ apps will, so this is neither my phone anymore nor my provider.
Probably the most frustrating part is that I can find absolutely no “report a problem” option anywhere on the app. The link in the AppStore is useless as that website apparently no longer services the FoxNow app. My only possible recourse *might* be the live chat, but I *should* be able to simply submit a report form.
First one show wouldn’t play. It would crash partway through the opening ad. But other shows were fine. Then other shows started having issues too. I assumed it was my phone, as it was starting to have problems. But now I’ve upgraded my phone, and it won’t even connect to mu TV provider! Other channels’ apps will, so this is neither my phone anymore nor my provider.
Probably the most frustrating part is that I can find absolutely no “report a problem” option anywhere on the app. The link in the AppStore is useless as that website apparently no longer services the FoxNow app. My only possible recourse *might* be the live chat, but I *should* be able to simply submit a report form.
Show more
App keeps crashing
I can only get like 30 seconds into a show before the entire app closes itself out, and opening it up restarts the show again, only to play though commercials perfectly fine, then crash 30 seconds in again. Every time I open this app I have a problem. I’d love to use it if it worked properly, and I’ve gone through with all the updates for it, but with each update it seems to cause more bugs for me than fixes, and the ‘chat with an expert’ option never goes beyond a blank screen with no option to actually type or do anything to communicate issues. I feel really dissapointed considering how well it worked when I first downloaded it. ☹️
Show more
Response from developer
We’re sorry for the trouble accessing your content in the app. Please visit our help center at the following link where you can reach out to one of our live chat agents for more assistance https://help.fox.com/s/topic/0TO1H000000HHQWWA4/fox-now
Worthless app
It keeps kicking me off every time the actual show starts to play. I’m logged in to my provider yet still this keeps happing. I have watched like 6 adds so far as, oddly enough, they play just fine - TRYING TO WATCH THE SAME EPISODE only getting less than 30sec each time! And even after reinstalling it, it still pulls this crap!!! I guess they care more about making themselves money than making an app -or website- that works at all for what it’s supposed to do!
Even their own website doesn’t work at all. It won’t even let me log into my provider, always giving me this crap message “something went wrong”. Been doing this for weeks! What is the point of even making a website that you won’t even let ppl use.
Ironically pulling this crap all the time tends to promote illegal downloading, something which they claim to be cracking down on.
I would give this negative stars if I could!
Even their own website doesn’t work at all. It won’t even let me log into my provider, always giving me this crap message “something went wrong”. Been doing this for weeks! What is the point of even making a website that you won’t even let ppl use.
Ironically pulling this crap all the time tends to promote illegal downloading, something which they claim to be cracking down on.
I would give this negative stars if I could!
Show more
Response from developer
We're sorry for the issues with the app. Please visit our help center at the following link where you can reach out to one of our live chat agents for more assistance https://help.fox.com/s/topic/0TO1H000000HHQWWA4/fox-now
Worst streaming app I’ve used
When it comes to streaming apps I have them all, mostly so I can watch college football at work on Saturdays. The Fox app is the only app that constantly allows me to watch and then randomly started telling me my provider package didn’t include Fox which I know is a lie because I watch it at home all the time when games are on and I’m home. This happened during the Michigan Army game in the 4th quarter after I had been watching it all game long. I ended up missing the end of the 4th and the OTs and I’ve never been able to log in since. Every time I try to log-in it says I’ve exceeded the maximum attempts and to try again in 15 minutes. I try once per day and still get this message when I know I’m putting the correct info in. My favorite team USC plays Washington on Saturday and I’m upset to see it’s on Fox because I will not be able to watch it on Saturday due to the app being awful. Hopefully they fix this bug.
Show more
Frustrating, slow, unresponsive, bad for commuters
This is one of the most frustrating apps I’ve used in a long time. I am a DC metro commuter so I travel from cell tower to cell tower as well as underground. This app absolutely struggles with trying to keep up. Key features like preloading or the ability to download an episode are missing. The AMC app gives that ability which is great for planning for your travel. The app has a terrible time remembering where you left off, a lot of times requiring me to restart an episode, which of course queues commercials. Speaking of commercials, if you lose connectivity for a second the app quits out of the show and requires you to find the show again and restart, which again requires watching the 5 commercials. When going through tunnels on a subway this can be a nightmare. I had this happen 4 times in a row one time. Sometimes even when I have 4 bars of LTE the show will still hang up and do the loading circle. Nothing quite compares to the Netflix or HBO apps. This has taken me way too long to get through the horrible show that is The Passage.
Show more
Response from developer
We're sorry for the trouble! Please contact one of our live chat agents for more assistance https://help.fox.com/s/topic/0TO1H000000HHQWWA4/fox-now.
All fake 5star reviews
There is no way in hell any of these reviews are real for this app. Anyone, ANYONE who tries to use this app for more than 5 sec would want to punch the developers baby in the face. It does not load, if it does it takes 45 sec, maybe. Then it locks up and quits every time you get more than 15 sec into any show. There is nothing useful about this app. I would rather watch my shows on a VHS tape that has been recorded over 10 times than to try and watch them on this. And I would even prefer and risk it if there was even a 50/50 chance my parents private recording happened to pop up at the end. That’s how bad this app is and what I would rather go thru then have to deal with this. They have too much animated crap going on that nothing can handle the amount of data or ram this has to use. I would rather be kicked in then it’s for 5 min than try and get a show to actually play in this app.
Show more
Response from developer
We're sorry for the trouble you've experienced, and we appreciate you getting in touch with us. Please email FOXNOW.Support@fox.com for further help with this issue. You can also try the troubleshooting steps at http://fox.tv/ios-support and see if they help.
Buggy
The UI is slow and hard to navigate. It insists on showing distracting animated backdrops when trying to navigate to your show. It has stupid hidden multilevel menus when trying to navigate to the shows you want to see. It requires a separate login to remember where you left off in your show. It requires location services once to get live TV functionality otherwise it nags you to turn it on even though I never plan to use it. It constantly forgets my TV provider, and I have to constantly log into it every time I start it. It takes minutes just to get back to the shows I want to see. It takes too long to discover new shows. It really wants to get in your face with interactive ads even when I’m already paying for this stuff. It makes me feel like the product instead of a customer. The only good thing about it is the selection of shows is good when you’ve paid for it.
Show more
Response from developer
We're sorry for the trouble you've experienced, and we appreciate you getting in touch with us. Please email FOXNOW.Support@fox.com for further help with this issue. You can also try the troubleshooting steps at http://fox.tv/ios-support and see if they help.
Pure money grab - Broken, Broken, Broken
AppleTV plays HD during 5-minute ‘free preview’ then drops to crayon resolution. Meanwhile, my fiber connection tests at 120Mbit and there’s Cat6 copper to my router - no WiFi.
*Update* tonight during prime time, endless crashes and messages “the app is not available”. After midnight, everything is beautiful.
FOX, contact me for some great performance, stress and load testing if you want to fix this app.
And - All these shows are broadcast in 5.1 surround, only two-channel sound in the app?? Apparently this app is only for ‘catching up’ using your phone or tablet or the crappy old TV in the back bedroom.
*Update 2* Thanks, FOX, for your developer response. I was trying to catch up on some of your beautiful shows. Unfortunately they looked terrible and were difficult to appreciate with all the problems. PS - yes, I already tried the troubleshooting on your web page without positive results.
*Update 3* Props to Fox Support for being super responsive in a Sunday in the US. A big raspberry for going completely silent when it was time to actually fix something after all the canned questions (“What’s the model number of your AppleTV 4?”) and responses like switching to another DNS server. Software gurus recommend a “fail early, fail often” strategy. It appears Fox has strongly adopted for this app.
*Update* tonight during prime time, endless crashes and messages “the app is not available”. After midnight, everything is beautiful.
FOX, contact me for some great performance, stress and load testing if you want to fix this app.
And - All these shows are broadcast in 5.1 surround, only two-channel sound in the app?? Apparently this app is only for ‘catching up’ using your phone or tablet or the crappy old TV in the back bedroom.
*Update 2* Thanks, FOX, for your developer response. I was trying to catch up on some of your beautiful shows. Unfortunately they looked terrible and were difficult to appreciate with all the problems. PS - yes, I already tried the troubleshooting on your web page without positive results.
*Update 3* Props to Fox Support for being super responsive in a Sunday in the US. A big raspberry for going completely silent when it was time to actually fix something after all the canned questions (“What’s the model number of your AppleTV 4?”) and responses like switching to another DNS server. Software gurus recommend a “fail early, fail often” strategy. It appears Fox has strongly adopted for this app.
Show more
Response from developer
We're sorry for the trouble you've experienced, and we appreciate you getting in touch with us. Please email FOXNOW.Support@fox.com for further help with this issue. You can also try the troubleshooting steps at http://fox.tv/tvos-support and see if they help.
New App Version Is Terrible
New version of this app on AppleTV is so bad in terms of GUI usability. All it does it lock up and freeze. Finding shows is like fumbling through and just blindly pressing and swiping buttons until you get lucky. Once you’ve actually watched a show, navigating back out and to something else is impossible as the GUI freezes as it tries to buffer and pull data for all the graphics and show previews. Just bad overall and this is on a latest gen AppleTV with latest OS on it that NO OTHER APP HAS ISSUES RUNNING ON LIKE FOX NOW DOES. Fix this last horrible rewrite of the app!
To make matters worse, you can’t rewind some shows like The Orville and if you exit the show playback, it requires a FOX Profile to resume without starting from the beginning? ARE YOU KIDDING ME?! App is so bad...
It also slows down the Home AppleTV GUI when the app has been running for a while and is still in the background. I always have to close the app fully in order to get my 4th gen AppleTV to work smoothly again. Leaving the app opens almost seems like it causes a memory leak or CPU cycles to be used by it in the background when it shouldn’t be.
To make matters worse, you can’t rewind some shows like The Orville and if you exit the show playback, it requires a FOX Profile to resume without starting from the beginning? ARE YOU KIDDING ME?! App is so bad...
It also slows down the Home AppleTV GUI when the app has been running for a while and is still in the background. I always have to close the app fully in order to get my 4th gen AppleTV to work smoothly again. Leaving the app opens almost seems like it causes a memory leak or CPU cycles to be used by it in the background when it shouldn’t be.
Show more
Response from developer
We're sorry for the trouble you've experienced, and we appreciate you getting in touch with us. Please email FOXNOW.Support@fox.com for further help with this issue. You can also try the troubleshooting steps at http://fox.tv/ios-support and see if they help.
Could have been excellent...
So I use this app on my iPad and my Apple TV (4th gen). This review addresses both devices.
On my Apple TV you cannot pause/resume while watching "live". This is the same on my iPad.
If, while watching in "live" mode I choose to "restart", I can pause/resume using iPad, but NOT in Apple TV. With either device while doing a restart of a live show I cannot scrub forward to the current live position of the show. This is VERY annoying! If I'm wanting to restart a live show and then scrub (fast forward) to somewhere in between the start position and the current "live" position I can't. I should be able to!
If I stream something previously recorded I can pause/resume a show on both devices. I can scrub forward/backward on my iPad but NOT on my Apple TV. Of course, scrubbing is deactivated during commercial breaks, which is normal for most streaming TV apps.
The menu is thoughtfully designed and easy to navigate. It's a better menu implementation then DirecTV NOW, or Sony Playstation VUE, both of which I use on my Apple TV and iPad.
If it weren't for the issues mentioned above (inconsistency between devices, pause/resume and scrub niggles) I would have given this app 5 stars. As it is, I gave it 4 stars on iPad and 3 stars on Apple TV.
On my Apple TV you cannot pause/resume while watching "live". This is the same on my iPad.
If, while watching in "live" mode I choose to "restart", I can pause/resume using iPad, but NOT in Apple TV. With either device while doing a restart of a live show I cannot scrub forward to the current live position of the show. This is VERY annoying! If I'm wanting to restart a live show and then scrub (fast forward) to somewhere in between the start position and the current "live" position I can't. I should be able to!
If I stream something previously recorded I can pause/resume a show on both devices. I can scrub forward/backward on my iPad but NOT on my Apple TV. Of course, scrubbing is deactivated during commercial breaks, which is normal for most streaming TV apps.
The menu is thoughtfully designed and easy to navigate. It's a better menu implementation then DirecTV NOW, or Sony Playstation VUE, both of which I use on my Apple TV and iPad.
If it weren't for the issues mentioned above (inconsistency between devices, pause/resume and scrub niggles) I would have given this app 5 stars. As it is, I gave it 4 stars on iPad and 3 stars on Apple TV.
Show more
Response from developer
Thank you for providing this feedback. For any further questions, please email FOXNOW.Support@fox.com.
Terrific content, if it will let you see it
The app is well designed, both graphically and functionally, except for one issue which all of my troubleshooting efforts have failed to resolve: the “Have a TV Provider” screen refuses to work properly. I press Yes, get a pop up asking if I want to use my optimum account, and then nothing. It sits there at the Yes or No and does absolutely nothing. If I force quit the app because I got tired of waiting after several minutes, and then try to watch the current episode of Gotham, I’m sent back to the Have a TV Provider screen. Pressing Yes hangs the app. Pressing no puts me back to the list of shows, with a padlock under Gotham. Either way, I can’t watch most of the shows I want.
Show more
Response from developer
We've released an update that should address the issue you reported. If you're still having difficulty, please contact us at FOXNOW.Support@fox.com.
Love available shows, but app is frustrating with chromecast
I just spent an hour and a half trying to watch a 45 minute show through my chrome cast device. Every time I hit the 15 second rewind it would go back to my starting point of the show. In other words, I had started watching a show at the 15 minute mark but whenever I tried to loop back, it would loop all the way back to that 15 minute mark. The only way I finally figured out to make it work was to stop chrome casting and watch it on my iPad or iPhone so I could slide the show forward manually then start casting again. However every time I did that, if I needed to loop it back 15 seconds he would go back to the last starting point. Extremely frustrating and irritating and will be the main reason I won't use this app with my chrome cast. It will just be easier to watch the shows on demand. It's a shame really because there are some great shows I'd love to catch up on that I can't on demand.
Show more
Response from developer
Thank you for providing this feedback. For any further questions, please email FOXNOW.Support@fox.com.
Looks great when opening, but has bugs.
Shows keep freezing, then you must restart the app to unfreeze. Beautiful design, great user interface, but functionality lacks. After restarting you will either be forced to have to start from the beginning of your show again, or be forced into creating a profile and surrender your email and other personal info, which by this point in 2017 is pretty lame on FOX's part to say the least. Let's just make sure I understand this, I need a network provider to sign in. Once signed in and you piggy back on my network, I'm still subjected to watch your commercials and interactive ads, and when your app freezes while watching our shows, you want us to create a profile just to resume watching where we were interrupted. LAME... very lame indeed. Your development team should be ashamed. : (
Show more
