Yikes
Can’t seem to get the QR codes to work without wrestling the scanner. Have to scan twice for getting points and again for paying with stored balance. Doesn’t automatically move you to a flow to add more funds when the order depletes your account. This is a hot mess.
Not functional
Doesn’t remember my login, Face ID doesn’t work, and it’s not user friendly and easy to navigate especially when it comes to gift cards. Constantly have issues with this app
ADS! ADS EVERYWHERE!
Hey, I love finding a new local coffee shop, getting their rewards program, and the app sends daily nagging notifications about buying stuff! And no way to disable notifications except via iOS settings! Nothing like even more ads in our lives!
Not user-friendly
This app design is aesthetically pleasing to look at but functionally NOT user-friendly. The QR codes (not barcodes?!) don’t work well when I’m in stores; they take an awkward 15 seconds to scan. Every time I pay, I forget how to find my gift card because—oh, you got a cute one? Too bad, you can’t see it or a barcode, only a QR code. & guess what? You have to scan your QR codes if you also want reward points. Additionally, every barista says their machine takes payment via gift cards differently, so there’s no consistency in training with using the app. Without my permission, one barista used my reward points for a drink, didn’t even ask if I wanted to. I wanted to use a gift card instead, thank you. I really hate the app.
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TIP ALWAYS INCLUDED
I give tips based on customer service and speed of service. Unfortunately this app has a default tip that’s adds to my order. It should pop up to allow me to choose a tip rather than it trying to have me tip every time. $2.40 for a default tip for two drinks is a bit excessive.
