Lost funds and rewards earned
As soon as I updated the app, the money on account was erased and the reward points acquired were erased as well. Do not update before exhausting both! Support has not responded at all!
Login doesn’t work
Login screen sucks, can’t even reset password. Need to update the app
App Never Lets you sign up
I’ve had this app for a month or so now and each time I’ve tried to sign up, type all information, set up password but when I hit submit, it says “something went wrong”. If I can’t sign up to earn points, I will not being going back to this coffee shop. To not be able to sign up for more than a month each time I’ve tried is ridiculous.
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UNUSABLE
It can’t find me as a user. I can’t sign up as a new user. This app is broken.
Worst App Ever.
Ever since they changed the app roughly a year ago, it’s been nothing but a pain. It never lets me over; says all 6 of my cards on file are declining (spoiler: they all work everywhere else). The format is tedious as well. Why fix something if it’s not broken??
Sept. 9th 2026 @2pm
The sweetest workers, I didn’t feel embarrassed asking any questions! So shout out to Abbye and the guy helping us out!
Won’t log in
Not sure what is happening but I can’t log into my account and FaceID doesn’t work even after I enabled it less than 2 days ago…
New app sucks
The old app was way better. They removed Apple Pay in the new app. New app is clunky and not laid out intuitively. Lately, I’ve been getting an error when trying to check out with my AmEx Gold, and I have to delete it and re add it each time. I’d give zero stars if I could.
Useless except to scan for points
I had to add a new card to the wallet and delete the previous card. Tried to place an order only to get error message saying card expired. Card does not expire until 2031 and it is currently 2026.
Checkout
Every time I get to this point, it doesn’t do anything else. I can not check out whatsoever. I deleted this app and left it alone for 2 months, thinking things will get fixed. It is still doing the same thing. I want to order but it won’t do it.
Reorder takes a few clicks
I use the app all the time and it’s pretty good. It just takes me a few more clicks and I feel it should to re-order the same thing all the time.
Great App, But the Automatic Tip Needs to Go
I love the Foxtail app, but please pay close attention to the tip section. The app automatically applies a preset tip percentage, and once the order is processed, there is no option to edit or go back. Customers should be able to choose whether they want to tip and how much. Please remove the automatic tip selection.
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Yikes
Can’t seem to get the QR codes to work without wrestling the scanner. Have to scan twice for getting points and again for paying with stored balance. Doesn’t automatically move you to a flow to add more funds when the order depletes your account. This is a hot mess.
Not functional
Doesn’t remember my login, Face ID doesn’t work, and it’s not user friendly and easy to navigate especially when it comes to gift cards. Constantly have issues with this app
ADS! ADS EVERYWHERE!
Hey, I love finding a new local coffee shop, getting their rewards program, and the app sends daily nagging notifications about buying stuff! And no way to disable notifications except via iOS settings! Nothing like even more ads in our lives!
Not user-friendly
This app design is aesthetically pleasing to look at but functionally NOT user-friendly. The QR codes (not barcodes?!) don’t work well when I’m in stores; they take an awkward 15 seconds to scan. Every time I pay, I forget how to find my gift card because—oh, you got a cute one? Too bad, you can’t see it or a barcode, only a QR code. & guess what? You have to scan your QR codes if you also want reward points. Additionally, every barista says their machine takes payment via gift cards differently, so there’s no consistency in training with using the app. Without my permission, one barista used my reward points for a drink, didn’t even ask if I wanted to. I wanted to use a gift card instead, thank you. I really hate the app.
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TIP ALWAYS INCLUDED
I give tips based on customer service and speed of service. Unfortunately this app has a default tip that’s adds to my order. It should pop up to allow me to choose a tip rather than it trying to have me tip every time. $2.40 for a default tip for two drinks is a bit excessive.
What a mess
The new location doesn’t seem to have any staff training before opening. My breakfast sandwich is completely folded in half
Very slow with automatic tipping
It takes so long to get through every page of this app when trying to make an order that I may as well just go and order at the register because I’m not saving any time. It also auto tips so if you’re losing patience trying to rush through to the finish line you often don’t realize you just paid extra to go pick it up yourself.
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Love
I love the app. It’s easy to use and and makes it a breeze to order. Here are a couple of suggestions to make it better:
When adding flavor to coffee, one of the baristas told me +1 of a flavor = 4 pumps of the flavor. A 1:1 ratio would be much more intuitive.
Also, please add Apple Pay as a payment option.
When adding flavor to coffee, one of the baristas told me +1 of a flavor = 4 pumps of the flavor. A 1:1 ratio would be much more intuitive.
Also, please add Apple Pay as a payment option.
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