LOST ITEM
I odered a perfume more than $133,31 ( already include tax and shipping fee ) and the Fedex do not send it to me but its already complete and i don’t know where is my package? email the fragrancebuy but no one reply or help me
Extremely Long Delay and Poor Resolution
I ordered a Tom Ford Noir Extreme Parfum ($197.75). The package was delivered, but the box contained only wrapping paper — the fragrance was missing.
I immediately contacted FragranceBuy and fully cooperated with every step they requested, including completing forms and waiting through a lengthy FedEx investigation.
After weeks of delays, I was refunded only $99 due to FedEx’s insurance limit. FragranceBuy has refused to refund the remaining balance and instead offered small store credits ($15 → $30 → $35).
I paid FragranceBuy for a product I never received. Being asked to absorb nearly half the loss due to their courier’s insurance policy is unacceptable.
Extremely disappointing experience. I would not recommend purchasing high-value items from this retailer.
I immediately contacted FragranceBuy and fully cooperated with every step they requested, including completing forms and waiting through a lengthy FedEx investigation.
After weeks of delays, I was refunded only $99 due to FedEx’s insurance limit. FragranceBuy has refused to refund the remaining balance and instead offered small store credits ($15 → $30 → $35).
I paid FragranceBuy for a product I never received. Being asked to absorb nearly half the loss due to their courier’s insurance policy is unacceptable.
Extremely disappointing experience. I would not recommend purchasing high-value items from this retailer.
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Getting worse
I have been ordering from FragranceBuy for years, but the service keeps getting worse. Shipping times are painfully slow. Most orders take several days just to get a label created, and then even more days before the package is actually picked up.
For example, I placed my most recent order on Sept 5. I only got the shipping confirmation on Sept 9, and now it is Sept 11 and the tracking still shows “awaiting pickup.” That is six days after placing the order and the package has not even started moving.
The prices are fair, but the selection is not great since most popular fragrances are always out of stock. Combined with the constant shipping delays, I think I will start ordering from other online discounters.
For example, I placed my most recent order on Sept 5. I only got the shipping confirmation on Sept 9, and now it is Sept 11 and the tracking still shows “awaiting pickup.” That is six days after placing the order and the package has not even started moving.
The prices are fair, but the selection is not great since most popular fragrances are always out of stock. Combined with the constant shipping delays, I think I will start ordering from other online discounters.
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Great but needs some tweaks
So I really like this discounter (it’s in the top 3 for me) but the app needs a bit more tweaking. Every time I open the app to look at my order I’m always signed out which is annoying. Also another thing I would like not only on the app/website but emails is an easier way to locate the shipping number. I want to track my order but it’s kinda hard to find that (please add it to the emails when sending out reminders about an order and make it easily visible in the app when I go to the orders section).
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Great place to buy horrible app
Lost my wish list trouble with log in always issues with loyalty points
