Disappointing
Extremely frustrating customer experience. This was only my second order with this company, and unfortunately, my second bad experience trying to return something.
I purchased through the app, only to find out that app orders cannot be exchanged because their app operates on a separate platform from their website. They admitted this is a “system limitation,” but instead of the company absorbing the inconvenience caused by its own system, I’m expected to pay $14 to ship the items back separately. And if I want to get the item in the correct size, I’d have to pay another $7 in shipping for that.
On top of that, I already paid to have one of the shirts shipped to me, even though they conveniently included it with an order that otherwise qualified for free shipping. So I’m potentially out $28 in shipping fees alone just to deal with these shirts.
I understand that technology has limitations, but customers shouldn’t have to pay for a company’s internal system limitations. If your app allows customers to place orders, it should provide the same basic return and exchange options as your website.
After two orders and two frustrating return experiences, I will not be shopping with this company again.
I purchased through the app, only to find out that app orders cannot be exchanged because their app operates on a separate platform from their website. They admitted this is a “system limitation,” but instead of the company absorbing the inconvenience caused by its own system, I’m expected to pay $14 to ship the items back separately. And if I want to get the item in the correct size, I’d have to pay another $7 in shipping for that.
On top of that, I already paid to have one of the shirts shipped to me, even though they conveniently included it with an order that otherwise qualified for free shipping. So I’m potentially out $28 in shipping fees alone just to deal with these shirts.
I understand that technology has limitations, but customers shouldn’t have to pay for a company’s internal system limitations. If your app allows customers to place orders, it should provide the same basic return and exchange options as your website.
After two orders and two frustrating return experiences, I will not be shopping with this company again.
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Values and kindness matter
I have not made a purchase from this boutique, despite their frequent specials and sales. After months of watching pieces of their live sales, I finally made the decision to delete the app from my phone because of my own conviction over concerns with how the owners conduct themselves during live sales. The use of foul language, rude remarks and mocking of customers does not reflect the kind of business I feel comfortable supporting.
As a Christian and business professional, I value kindness, humility, humbleness and respect. I choose to spend my money with companies that align with those values, even if it means paying more elsewhere.
As a Christian and business professional, I value kindness, humility, humbleness and respect. I choose to spend my money with companies that align with those values, even if it means paying more elsewhere.
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Exceptional customer service
I emailed at 10:04pm on a Sunday asking to swap a color and I received a response with the swap just 10 minutes later from a real human person. I’ve been shopping here since they opened and truly continue to be impressed!
Wasn’t receiving packages
NOT A FAN!!! Customer service was not giving great service. They would not ship by another carrier after many messages that Amazon was not delivering my packages to me and I was treated like a criminal since I had purchased Seel and had claims and they canceled my account!!!
Love Freckled Poppy
I bought some jeans from FP and thought I might get one or two pair that fit out of 4. All 4 fit PERFECT. I have teen daughters that are all close in size to me, but we all have different shaped bodies. They fit all of them too! They loved them so much I shared and bought more. I will be a repeat customer.
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