Customer service SUCKS
1) I ordered a $200 gift card
They charged me tax on it
When I complained about it
They said “if you were charged tax on it let us know “
I just did why do I need to do it again?
2) the tax didn’t get corrected then I could not access the gift card I had just bought
3) they could not see the details
Thought I had not placed an order with them when I had.
4) requested refund
They still could not find gift card order with tax that should have not been charged
5) once I gave them their order number Moco stated that the order had not gone thru as my credit card was fraudulent when it was not (used this card 100s of times NO PROBLEM)
The card was charged amount in credit card statement
6) when I told them the card was charged MOCO had no answer
7) out of the blue with no info from MOCO a PENDING reverse charge showed up on my credit card!
8) the reverse charge was PENDING for a week before it was finalized again with no info from MOCO about this
THEY SUCK THE BIG ONE FOR ZERO CUSTOMER SERVICE!
They charged me tax on it
When I complained about it
They said “if you were charged tax on it let us know “
I just did why do I need to do it again?
2) the tax didn’t get corrected then I could not access the gift card I had just bought
3) they could not see the details
Thought I had not placed an order with them when I had.
4) requested refund
They still could not find gift card order with tax that should have not been charged
5) once I gave them their order number Moco stated that the order had not gone thru as my credit card was fraudulent when it was not (used this card 100s of times NO PROBLEM)
The card was charged amount in credit card statement
6) when I told them the card was charged MOCO had no answer
7) out of the blue with no info from MOCO a PENDING reverse charge showed up on my credit card!
8) the reverse charge was PENDING for a week before it was finalized again with no info from MOCO about this
THEY SUCK THE BIG ONE FOR ZERO CUSTOMER SERVICE!
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Love them
I’ve been shopping with MOCO for about a year now and absolutely love them! I always find the cutest things and love watching the lives even when I don’t have the money to shop ❤️
Very Disappointing
Not happy with customer service!
Will never order from Moco again!!
Will never order from Moco again!!
Moco addict
I came across a live fall of 2024. The live sellers are so helpful as well as very nice ladies!!! The customer service team is awesome as well!!!! I look forward to the great styles they find!
I love EVERYTHING about MOCO !
I have always hated the hassle of online shopping and not knowing how things fit, until I discovered MOCO! My entire wardrobe has been completely replaced thanks to MOCO’s live sales. The ladies are so sweet and fun to watch, and I love seeing the clothing on all different body types and learning how to style outfits. I especially love the fun holiday lives and the takeovers. The app is so easy to use, customer service is amazing, and returns are so easy. It’s so addicting..no need to shop any where else!
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