Order never received
My order was never received and they don’t want to refund my shipping cost
Love my picture book
My grandchildren are going to love these for Christmas! Memories forever
Gift
This is fun to make put together all memories and with the person open the book, see her face !
Unacceptable
I ordered a photo book back in may to have it delivered to my son who is currently housed in a state prison. Everything was filled out correctly because I placed orders in the past to a state prison. But anyway, I placed the order, due to everything changing because of COVID the process was a bit longer. Instead of it being 3 weeks, it was more than a full month. Long story short, we are in the month of October and yet he still haven’t received it. I tried to contact support but due to it being more than 30 days, they cannot do anything about it. But mind you, the process for a state prison is always more than 30 days anyway. Lose lose situation.
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Titanic
I didn’t think it was gonna be free, but it was
Never received my books
I ordered a book over a month ago and it never showed up. They requested a reprint that should’ve been here the 10th and that also never showed up. All they give you is an AI chat to talk to and no tracking numbers. Scam!
Wasn’t free at all it costs 8 dollars too much moneys
0
False advertisement
It said the first photobook is free instead it costed shipping and 2 dollar for size when previously it said by inch or wtv was free so was shipping instead the total came out to 11 dollars. I don’t get paid enough at the moment to buy that because most of my money goes to bills groceries and gas. I spent 10-20 minutes excited to only be hit with you need to pay 11 dollars. I’m disappointed and sad otherwise the look pretty cool.
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No
Not free when they say it’s free.
Aby
Me encanta
New review
They fixed my order And it came out amazing I can’t wait to gift it to my girlfriend/wife I am very happy with how it turned out
Free Photo Books
Appreciate the opportunity to have pictures printed out into their own album.
Didn’t Dave my progress
I started the same photo book 3 times. The first time it didn’t save my progress so I started over. That was 3hours wasted. Second time, it did not add the photos in the order I selected them in like the first time!!!! So I started over AGAIN, then the app closed out on me. I’m done. I spent half the day trying to print one of these books.
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Great Books. Good Price
App is easy to use. Book came out much better than I expected. Received timely. Just put in another order.
Horrible product and services
Extremely frustrating experience, especially as a first-time customer. My order was originally supposed to arrive by 10/2, but it never arrived. I contacted support on 10/2 and was told to wait until 10/6 to allow time for a reprint. It is now past that date, and I still have not received my order.
What makes this even worse is the customer service. They asked me for my address, which I provided, but then I have to wait an entire day just to receive a response to each question. I answer their question, wait a full day, receive another question, answer it, and then wait another full day. This is an incredibly inefficient way to handle a missing order.
There is no clear communication, no timely resolution, and it is extremely difficult to get actual help. I ordered this as an anniversary gift, so the delay is especially disappointing.
At this point, I just want my order reprinted and my shipping fee refunded. I should not have to spend days going back and forth answering one question at a time just to get a basic resolution.
Very disappointed with the experience and the lack of customer support. I would seriously reconsider using this service again.
What makes this even worse is the customer service. They asked me for my address, which I provided, but then I have to wait an entire day just to receive a response to each question. I answer their question, wait a full day, receive another question, answer it, and then wait another full day. This is an incredibly inefficient way to handle a missing order.
There is no clear communication, no timely resolution, and it is extremely difficult to get actual help. I ordered this as an anniversary gift, so the delay is especially disappointing.
At this point, I just want my order reprinted and my shipping fee refunded. I should not have to spend days going back and forth answering one question at a time just to get a basic resolution.
Very disappointed with the experience and the lack of customer support. I would seriously reconsider using this service again.
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Response from developer
Hello, thank you for taking the time to share your feedback. We’re truly sorry for the frustrating experience you’ve had, especially with this being your first order. We completely understand how disappointing it must be to have your order delayed and then have to go through a lengthy back-and-forth just to get an update. We’ve been experiencing a particularly high volume of customer inquiries this season, but we’re doing our best to respond to everyone as timely as possible. That said, we understand that this doesn’t make the experience any less frustrating, and we sincerely apologize for the delays in communication and resolution. We appreciate your patience and the feedback you’ve shared with us. We’ll make sure this is addressed and do our best to get your order resolved as quickly as possible. Feel free to contact us at socialcare@planetart.com for any comments or concerns - we'll be happy to help!
Nooooo
It was bad
Beautiful Photobooks
I have using this site for many years just for photos but last year for Christmas I made photobooks. The people that I gave it to were so impressed and happy with so many memories now. Look at every day in hardcopy. I totally recommend this app.
Photobooks
These are so incredibly easy to make. My granddaughter is three. I started getting photos and realized sitting in stacks wasn’t the way to go. These photo books are amazing. Every book I keep getting better. My granddaughter is three. I think I’m on my 10th book.
I wind up adding pages, but to have everything in one book is the best, and then I give them as gifts and my recipients are so touched!
I wind up adding pages, but to have everything in one book is the best, and then I give them as gifts and my recipients are so touched!
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Beautiful Book
Thank you for my beautiful photobook. It's amazing and was totally free. I love it!
LIARS
Company is a sham they had a Facebook Ad saying Free book with Free shipping 20 pages soft cover so I did that and they offered me a free upgrade to a hardcover book so I did that and the shipping was 9$ then I changed the hard cover book back to a soft cover and it still charging me 9$ shipping company refuses to help me left me on read on Facebook and hasn’t emailed me back in two days this is not free and is all Jair a big SCAM
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