They advertise their prints as 4 x 6, I got 80 prints using images that were exactly 4 x 6. When they arrived I noticed that the tops and bottoms were cut short. I took out a tape measure and noticed that it was short by 1/8 inch. Side to side was exactly 4 inches, but top to bottom was 5.875. I asked for help with their system and didn’t get anywhere with the robot. Customer service responded the next day basically blaming me for the error, even though on the app, my images were lined up perfectly. They said there was a bleed which made it cut off. But if that were true, it would be cut off on all four sides, not the top and bottom. And, if they really do print 4 x 6, rather than 4 x 5.875, then there shouldn’t have been any issue. It took days of only getting one response every time before I finally got a refund. They offered zero offers for the first few days, just threw blame at me without taking any responsibility for this error on their part. In the end they refused to make the prints correctly and gave a refund. I will not be using this terrible service again. Instead I bought a 4 x 6 printer and I’ll just do my own prints from now on. I do not recommend this at all.
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