Can’t Register
App won’t allow me or my spouse to register. It continues to request a “code”, we fill out the form, attempt a submission, it tells us we are missing information and sends us back to the verification page. We even contacted support, followed their instructions and still can’t register to use the app.
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Can’t even sign up
Fresh thyme is my main grocery store and I’d love to be able to use coupons but I can’t because their app and the web-based system (two browsers) won’t even allow me to sign up (I keep getting a this function can’t be performed error). I can’t reach out to customer service because the contact is email on the website is a dead link. I’ve told the folks at my local store but they can’t do anything. So frustrating. Hate the app, miss the paper coupons that didn’t rely on tracking consumer data in order to give out discounts on products they needed to move.
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Terrible App
The app regularly logs you out, it is not intuitive at all, does not link well with the web server it is trying to sync with and takes 3 steps to get to anywhere you want to go… which eventually shows you nothing you are looking for. Example: you get a Fresh Thyme email about specials… you click on an item, it then takes you to the App Store (even though it’s already installed), then you have to click “Open,” which takes you to the app’s general home screen - with nothing related to what you were actually looking for originally.
Fresh Thyme is just a hot mess and completely behind all competitors with regard to technology and digital shopping.
Fresh Thyme is just a hot mess and completely behind all competitors with regard to technology and digital shopping.
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Trying to Buy
I have to agree this may be the worst app. Simplifying should be a must.
Big promises. Nothing but frustration.
This app has never ever once worked in my four years of using it! It loops endlessly (log in, 404 error, sign up, log in, 404 error, go home, log in) —- I can’t check points, use points, or do anything at all on this tremendously useless and frustrating app.
I’m not a Luddite either. Even the store clerks are unable to help outside of “delete the app and re-download it” — which doesn’t fix the issue.
The rewards program would be truly useful if it worked.
Why bother having an app that is 100 percent useless?
Please, get rid of the app or fix it— but spare your customers the worst experience ever. I love the store but DREAD checking out every time.
I’m not a Luddite either. Even the store clerks are unable to help outside of “delete the app and re-download it” — which doesn’t fix the issue.
The rewards program would be truly useful if it worked.
Why bother having an app that is 100 percent useless?
Please, get rid of the app or fix it— but spare your customers the worst experience ever. I love the store but DREAD checking out every time.
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