Can’t log in or sign up
Any time I try to Login or sign up it sends a code to my email but I never get the code. Useless
Useless app
10/11/26 - app is pure garbage. It won’t give me access to my points or much anything else. Just keeps showing the same page (coupons) over and over no matter what I’m trying to find. Needs a lot of work!!
Useless app
10/5/26 - app is useless. It won’t give me access to my points or much anything else. Just keeps showing the same page (coupons) over and over no matter what I’m trying to find. Needs a lot of work!!
Awful is an understatement
Not only is this the worst grocery app I’ve ever used, but just the worst app in general. This app is the reason I will no longer shop at this store. I gave it another try when they said they had revamped it, but it’s just as bad as before, if not worse. Nothing works properly, everything prompts you to sign in when you’re already signed in, coupons never clip, and they never apply to the orders you try to create. It is such an utter waste of time.
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Can’t Register
App won’t allow me or my spouse to register. It continues to request a “code”, we fill out the form, attempt a submission, it tells us we are missing information and sends us back to the verification page. We even contacted support, followed their instructions and still can’t register to use the app.
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Can’t even sign up
Fresh thyme is my main grocery store and I’d love to be able to use coupons but I can’t because their app and the web-based system (two browsers) won’t even allow me to sign up (I keep getting a this function can’t be performed error). I can’t reach out to customer service because the contact is email on the website is a dead link. I’ve told the folks at my local store but they can’t do anything. So frustrating. Hate the app, miss the paper coupons that didn’t rely on tracking consumer data in order to give out discounts on products they needed to move.
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Terrible App
The app regularly logs you out, it is not intuitive at all, does not link well with the web server it is trying to sync with and takes 3 steps to get to anywhere you want to go… which eventually shows you nothing you are looking for. Example: you get a Fresh Thyme email about specials… you click on an item, it then takes you to the App Store (even though it’s already installed), then you have to click “Open,” which takes you to the app’s general home screen - with nothing related to what you were actually looking for originally.
Fresh Thyme is just a hot mess and completely behind all competitors with regard to technology and digital shopping.
Fresh Thyme is just a hot mess and completely behind all competitors with regard to technology and digital shopping.
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Trying to Buy
I have to agree this may be the worst app. Simplifying should be a must.
Big promises. Nothing but frustration.
This app has never ever once worked in my four years of using it! It loops endlessly (log in, 404 error, sign up, log in, 404 error, go home, log in) —- I can’t check points, use points, or do anything at all on this tremendously useless and frustrating app.
I’m not a Luddite either. Even the store clerks are unable to help outside of “delete the app and re-download it” — which doesn’t fix the issue.
The rewards program would be truly useful if it worked.
Why bother having an app that is 100 percent useless?
Please, get rid of the app or fix it— but spare your customers the worst experience ever. I love the store but DREAD checking out every time.
I’m not a Luddite either. Even the store clerks are unable to help outside of “delete the app and re-download it” — which doesn’t fix the issue.
The rewards program would be truly useful if it worked.
Why bother having an app that is 100 percent useless?
Please, get rid of the app or fix it— but spare your customers the worst experience ever. I love the store but DREAD checking out every time.
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Awful ads
What person in their right mind designs an app that doesn’t allow you to disable their notifications? Absolutely insane.
Only one view of item
I wish I could see ingredients and nutrition labels. Aggravating.
Good but room for improvement
Product ingredients aren’t listed. As a person with a lot of food sensitivities, I need to be able to see what ingredients are in each product. The app DOES allow you to filter out gluten free items, but no other specific dietary filtering (ie vegan, nut free, dairy free, etc). These are essential for me to use the app.
Also app doesn’t allow for choosing a specific replacement for items. It does allow you to leave a note, but being able to pick a specific replacement is important for me since I have very specific dietary restrictions.
I would like to support fresh thyme and order directly through them vs Instacart, but some of these improvements need to be made in order for me to consider using it on a more regular basis. Almost there, Fresh Thyme!
Also app doesn’t allow for choosing a specific replacement for items. It does allow you to leave a note, but being able to pick a specific replacement is important for me since I have very specific dietary restrictions.
I would like to support fresh thyme and order directly through them vs Instacart, but some of these improvements need to be made in order for me to consider using it on a more regular basis. Almost there, Fresh Thyme!
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App
Had tried the app a while ago and got frustrated so deleted it. Tried again today and no way to get the password to let me sign in.
Doesn’t work
You say our points are here, but where? Tapping the links to my points just sends me in an endless loop of logging in and an ad for 50% off melons. Fresh Thyme, where. Are. My. Points.
Patience with Bugs
I’m soul excited Fresh Thyme market has a rewards program and an app. Hands down the best Fresh market in Chicago. It’s brand new though so let’s hope some of these bugs are worked out soon. Can’t see rewards points or easily clip coupons in app… circular pop ups.
Fingers crossed the next update comes soon!
Fingers crossed the next update comes soon!
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Frustrating
Difficult to sign in to the app. It keeps putting me back to a location in Illinois and I have to redo it every time I'm on. I waste a lot of time at the checkout, trying to get it to work along with the cashier. I wish they could make it better.
Bad app
App is very difficult to navigate. Froze up often.
Worst app I have
I love Fresh Thyme, but don’t go as much as I used to because app never works. I never get the deals and of course no rewards.
Will not open
This app is not working well at all. Hard to browse. Coupons are difficult to find and use.
Verify, verify, verify
Verified x 3 and counting. Then never opens
