FIX YOUR PRODUCTS!!!!!
it’s absolutely unacceptable that you’ve continued to ignore customers who clearly voice concerns that no one is able to use the smart features of your AC units. Don’t advertise what you can’t deliver, DISAPPOINTED!! Don’t waste your time on this app, OR the “updated” version, you will end up pulling your hair out on the 6th time trying…spoiler alert, they never designed this product to work
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Worst app ever!
I spent $1,000 on this unit because it had an app I thought I can use to control my settings and it’s a reputable brand. Well the app doesn’t connect to my phone I tried troubleshooting the problem and still nothing. Customer service is horrible! They said a rep will call back and never did. Do not buy this unit if you want to use the app! I would give this app zero stars if I could.
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Do better Friedrich
Horrible App. Barely works for two days, now it seems like it’s stuck. I’ve tried signing out and in and nothing. With all of the technology available to you why are you failing so miserably in the App dept? If you can’t do it then integrate with SMARTTHINGS and let them handle it. Jesus - over 2k on an AC and I can’t even control it remotely. Total fail and for that - this will be the last Friedrich machine I ever buy. You lost a customer who’s been loyal for over 12 years. I’m done.
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Worst!!!!!
This app is defunct for about 1 year now. Called customer service end of June ‘25 and I was told that new app is launching momentarily. Well. 3 weeks later, still no app. Also, if you had an account for some time Friedrich disabled that and will require a new account set up once new app launches. And, you cannot use previous email address as this will no longer work. 2 chat requests with customer service were blatantly ignored. Stay away from this! They don’t seem to care at all. And, as much as I remember, the app is not that smart anyway. Just terrible.
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Worthless
Freezes constantly. Unusable scheduling system fix it or get rid of this useless application.
Some bugs but ultimately functional
I had success connecting my two new WallMaster units without too much difficulty. I can control them from my iPhone, iPad, and even my Mac. The bug I’ve encountered is that the temperature changes sometimes don’t “stick” even after repeated attempts. The workaround that seems to work (usually) is changing another setting, like fan mode, then returning to temp, and then temp changes will actually take effect. I’ve had to do this with both units a couple times. Feature request for the app would be for when you tap on a device to reveal its settings, it shows the name of the device at the top (e.g. Bedroom). HomeKit integration update would be lovely of course but not gonna hold my breath on that.
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Honestly
Honestly, this app is worthless, which is surprising, coming from a top ac company. When I purchased my AC in the fall, I was able to connect this app. Now, I am prompted to connect again for some unknown reason. I buy that, but the wifi login screen does not allow me the option to paste my complex wifi password. So, begrudgingly, I took the time to type it in manually (over 20 digits) and then, after doublechecking the PWD, the app screen is not long enough to allow me to click the connect button. I literally can’t scroll down enough to click to save the WiFi information. WORTHLESS! Don’t buy their ac’s for remote connectivity, if that’s a feature that’s important to you.
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Doesn’t work well
The app frequently fails to update temperature changes, which is frustrating. The scheduler feature is useful but often requires multiple attempts to save settings to the unit. Even after successfully updating, subsequent adjustments to the scheduler don’t sync properly. At times, the app displays an error message stating it’s unable to update, while other times it silently reverts to the device list without applying changes. Overall, the app struggles significantly with reliably updating the AC unit with any modifications.
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Figured it out!
Had tried several times unsuccessfully and then read that my home network had to be transmitting 2.4 (not 5.0) so I switched to 2.4. And you have to turn off “private WiFi address “ setting for the home network that you will be using. Then I read somewhere that you need to ensure that the display on the air conditioner needs to stay on the entire time. You can do this by pushing the up and down arrows. I believe you get about 10 seconds before the screen goes black, so just make sure you push one of the arrows before it goes black. I followed the above two steps along with the other steps on the app and it worked! As far as using the app itself, I haven’t played around with it yet. But at least I now see my Kuhl unit on the app.
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Horrible app sub par product
Absolutely draconian technology that when paired with a $1500 air conditioner is an absolute slap in the face to the customer
terrible
Honestly terrible software. The only way to get it to work is to set the zip code and time zone in the profile section. The graphs are useless and honestly the whole unit is a loud disappointment.
Almost worthless
The app doesn’t do anything but turn the unit on and off. The scheduler is difficult to program and when reprogrammed doesn’t do anything. If you close the app the program defaults to another schedule.
junk!
very difficult to connect to my AC and when i finally got it to work, I got an error message saying my AC firmware needs to be updated. Great… but there is NO way to do that if i can’t connect to the AC. I really thought spending $1000 on a good AC would be worth it… it is NOT!
I wish i could get half my $ back for not being able to get this feature to work.
I wish i could get half my $ back for not being able to get this feature to work.
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Awful Design
I have two Kuhl units, one purchased in 2021 & one in 2024. The newest one syncs but the older one doesn’t - endless loop of “now interfacing with Friedrich device…”
The software interface for the one that works is terrible. As others have said, no on-off button which is a serious flaw. I accidentally turned the fan on but there doesn’t appear to be any intuitive way to turn it off. I emailed customer support with regards to connecting the first device but received no reply.
The software interface for the one that works is terrible. As others have said, no on-off button which is a serious flaw. I accidentally turned the fan on but there doesn’t appear to be any intuitive way to turn it off. I emailed customer support with regards to connecting the first device but received no reply.
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Does not work
I don’t know how many reviews it will take to get this company to fix their app, but at least I can help highlight their incompetence.
Waste of time
My main reason for purchasing a Friedrich A/C was the ability to control the unit when I am away. This worked for a month or two then completely stopped working. A dialogue box appears that says the unit is updating and to wait. This message never clears even after many hours.
FIX THE GREY SCREEN. new version broke it.
it worked really well for a good year or two after being terrible for so long. it was nice while it lasted, now i just get a grey screen. tried reinstalling, restarting, nothing worked
Buggy app
As of Jul 2024, the app works very well. If you encounter any problems then re-add you device. Remember to turn off 5G band on your router before re-adding device.
Shockingly bad
I cannot believe they released this app. The dev team should be ashamed.
Works about 10 percent of the time
Very frustrating because we were really looking forward to this feature so we could control the turn down the temp on our way home and monitor it for our cat while away. We have two new wallmaster units and for the most part they are unresponsive to any instructions (temperature change, on/off, etc) from this app.
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