FIX YOUR PRODUCTS!!!!!
it’s absolutely unacceptable that you’ve continued to ignore customers who clearly voice concerns that no one is able to use the smart features of your AC units. Don’t advertise what you can’t deliver, DISAPPOINTED!! Don’t waste your time on this app, OR the “updated” version, you will end up pulling your hair out on the 6th time trying…spoiler alert, they never designed this product to work
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Worst app ever!
I spent $1,000 on this unit because it had an app I thought I can use to control my settings and it’s a reputable brand. Well the app doesn’t connect to my phone I tried troubleshooting the problem and still nothing. Customer service is horrible! They said a rep will call back and never did. Do not buy this unit if you want to use the app! I would give this app zero stars if I could.
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Do better Friedrich
Horrible App. Barely works for two days, now it seems like it’s stuck. I’ve tried signing out and in and nothing. With all of the technology available to you why are you failing so miserably in the App dept? If you can’t do it then integrate with SMARTTHINGS and let them handle it. Jesus - over 2k on an AC and I can’t even control it remotely. Total fail and for that - this will be the last Friedrich machine I ever buy. You lost a customer who’s been loyal for over 12 years. I’m done.
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Worst!!!!!
This app is defunct for about 1 year now. Called customer service end of June ‘25 and I was told that new app is launching momentarily. Well. 3 weeks later, still no app. Also, if you had an account for some time Friedrich disabled that and will require a new account set up once new app launches. And, you cannot use previous email address as this will no longer work. 2 chat requests with customer service were blatantly ignored. Stay away from this! They don’t seem to care at all. And, as much as I remember, the app is not that smart anyway. Just terrible.
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Worthless
Freezes constantly. Unusable scheduling system fix it or get rid of this useless application.
