Can’t even sign in to clip coupons
The app and online I cannot sign in to clip any coupons. I tried with and without my VPN. I tried to Reset my device, I tried everything. Total junk!
this app the worst!!
i first used this app in nov/dec ‘22.. it was so easy!! since then i’ve found this app to be getting worse and worse!! layer upon layer, and then another layer, and then another layer!! who has time for that?! your idea of simplicity is so out of touch with the shopper!! is it AI generated? if it is then you know it’s wrong!!
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Least favorite app on phone
Horrible authentication, seems to get worse and not better. Gets logged out even when asked to stay logged in. Have password in clear text because of never ending problems with it. The app will not accept userID & password from third party password apps. Copy it from the notepad and am told it's wrong - it's not! Reset, start over and next visit to the store, same thing.
We are doing 90% of our shopping with Amazon Fresh these days and our store gives us the discount because of so many app problems.
And gas points?!? 😱 Worked twice in 10+ attempts over several years. We don't use them at all. Have spent hours and hours on the phone to no avail.
We are doing 90% of our shopping with Amazon Fresh these days and our store gives us the discount because of so many app problems.
And gas points?!? 😱 Worked twice in 10+ attempts over several years. We don't use them at all. Have spent hours and hours on the phone to no avail.
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It’s useless
Your app is completely broken. Images don’t load, it’s horribly slow and buggy. We’ve used this for 2 years and have watched app turn into a dumpster fire over the last 4-6 weeks. We’ve tried it on an iPhone 15 Pro Max, an iPad Pro (M4), and an iPad Air (M3) with the same results. On our network, on cellular, it doesn’t make a difference. Even their website won’t load half the time for us, regardless if we try on a mobile device or a PC. Time to move to Safeway or Walmart.
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Az shopper
When curbside order is completed, it would be nice to see what wasn’t fulfilled before picking up in case I need to go in the store and get it myself without worrying about all the perishables in my car. There have been times when something wasn’t fulfilled and it was an item I needed it for dinner. I needed to make a Plan B, but I had to make two entirely separate trips to put all my frozen items away in the middle of summer.
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Too many notifications
In a world of too many notifications, it is incredibly irritating that I can’t allow notifications for order updates but turn off promotions and ads. I guess I will not get any of my order updates since I will not let apps constantly pull my attention to my phone anymore
Pretty good app!
I use this app several times a week. If I want to look up something I bought in the past it takes forever. Please add a search tool on previous purchases that would be so helpful!!
Ads, Slow
The app used to work great. Recent updates make it buggier and slower. And they are adding more ads wherever they can. It’s also broken on the store’s side, they complain it’s just as hard for them to use now.
Horrible look on the app
When are they gonna replace this Frys app with a normal one that says Frys or F because this one is terrible I can never find my Fry’s app because it looks so ridiculous and it’s so big and bright and red. What idiot Daughter 🩷 this was a good idea to change it to this stupid thing?
Bad update - needs fixing
New update is missing almost all pictures and after several weeks it’s still not fixed.
Horrible horrible horrible experience
If I could give zero stars I would. I placed an order online that was to be delivered to me between 10:42 am and 12:01 pm. I waited for my order and it never arrived. I tried to do a full refund for the order and was told to contact customer service. I did this and was told a refund could only be issued after a review and then it would take 3-5 days to get a refund. I said this is not acceptable, I want my money back so I can buy groceries. I was told sorry, there is nothing I can do. What kind of business is this? This is only my second time shopping at Fry’s after about 10 yrs. You won’t make good on the order and refuse to refund my money? I will never shop there again and I do not recommend using their shopping service as it’s through Instacart. This also happened to my sister and she received the same treatment. I will NEVER shop at that store again.
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Stop changing it!
You’ve made the List impossible to use. You can’t tell from search whether an item is on the list but already purchased or still on the unchecked list. Now you can’t add items from the list, you have to go all of the way back out to search. And if that didn’t ruin any usefulness the app had, now I can’t just type in something like “birthday card for dad” or “cake for the party” and add it to the list. I have to try to find a specific item first or make a separate list on my phone and then what’s the point of the app? Every update makes it worse. At least go back to where the app was in 2018. It was actually useful.
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“Fresh New Look” is a joke
95% of the item pictures are missing. You would think with all of the price gouging Kroger has been doing for the past 6 years they could afford an app team that knows what they are doing.
AWFUL
Fry’s needs to take notes from the target and Walmart apps. Fry’s app is TERRIBLE. Half the time the digital coupons are “unable to clip.” It takes way too many taps to access your cart or list. This app needs a complete overhaul. Unfortunately I’m still forced to use it as fry’s is my closest and most affordable grocery store but geez fix this terrible app.
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Needs update
Normally a very good app: however, I’m Unable to sign in since most recent update. Very Frustrating.
FIX YOUR APP AND WEBSITE
Oh LORD. Is it 2026 or 1926? Have AI make a useable app that people can actually freakin’ login to use! Your app never works, your website never works and your retorts are patronizing. JUST FIX IT!
no photos
none of the photos on the app are loading! very frustrating.
Recent Update Ruined App
Scanning barcodes used to take you the item listing with price and deals. Now it takes you out of the app (without warning) to the manufacturer’s website and going back to the app you’ll be at the scanning screen with a spinning loading icon that never updates. App is almost useless now.
Refuses to download
The app just won’t download and every fry’s store is a dead zone for signal.
Bad app
Your app sucks ever changing won’t clip the coupon, won’t take the pic of the digital coupon. Just give the discount.
