Too many changes
I’m tired I’m 78 years old and I don’t need all these damn changes. I just got a new card to be able to check out my groceries and I had to call and talk to a guy to help me take and do it because I am not computer or text savvy.
Receipt and Ordering
Only 2 things I would improve on. Allowing items to be added to order until shopping begins. Paper receipt in take out bag
Double Charging
They charge my card twice every time I order.
App
Your payment methods do not change back and forth easily when choosing from multiple payment methods that are saved. You need to change that
Cart
Cart goes away when moving around the website and is EXTREMELY difficult to find again. Very aggravating. Also, why do you show me totally unrelated products when I am looking for something in particular?
Clunky app navigation. Not very intuitive. Terrible search engine.
Clunky app navigation. Too many small annoying quirks. Not very intuitive. Terrible search engine. Especially the search for substitutes. Unhelpful and the worst feature of this app. Also, app constantly offers out of stock items that are only revealed upon checkout. A lot of unnecessary work required to order delivery groceries on this app.
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Coupons
Coupons not always redeemed, just reviewed 5 last online purchases & noticed there’s coupons that can be used w/other coupons that are not being redeemed properly..that’s why 3 stars.
Disappointed
Very frustrating that many of the items we regularly purchase are “delivery only” yet delivery is unavailable for our address.
App rating
App works great although some areas need to be simplified like finding some areas within the app. Also the AI is terrible where it never understands what I want and keeps repeating the wrong message, I absolutely hate it
App
The app is not intuitive to navigate
1st Pick Up Time
I just did my first grocery pick up order and couldn’t be more pleased. It was easy and the clerk was very polite and helpful. I’m elderly and don’t get around very well so this service is a real blessing.
Tired of updating
I go to the store open the app to shop… must update no longer supported. What is this Windows 10? Im in the store hit update and shows 15 minutes to complete. Reason for leaving review… I just had to update again?! Im going to aldi now instead of kroger.
Really enjoyable if the item is in stock
We like the pick up it makes shopping very easy. I will not use it for produce because the people that pick the produce don’t always pick the best and a lot of times something is out of stock and we have to make a substitute but other than that it makes shopping a lot more enjoyable unless you like walking around with a cart in the store, banging into people and waiting in line
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No pictures on app
It’s kinda hard, to select items, when there are no pictures to look at what the item is and it has been like that for a while.
Love
Love the Fry’s app
Suggestion
Being able to enlarge product pictures would be helpful for those with limited vision
Pick up
Easy to use, easy to access coupons, great quality on produce picked, so fast to pick up!
The only way to shop
I’ve been doing the pick up service since the pandemic and I will never go back. They pick out my produce. They pick out meat. They get every item on my list. It is so efficient and everyone that brings groceries to my car has always been so pleasant I can’t remember the last time I stepped into a grocery store. This saves so much time and money because I don’t impulse buy anything. I absolutely love it.
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Great service
I’ve been using the Fry’s app for many years and I love it. The staff is always helpful if I call and need help over the phone.
Great delivery
Always get the groceries put together nicely and appreciate it
