Recent Update Ruined App
Scanning barcodes used to take you the item listing with price and deals. Now it takes you out of the app (without warning) to the manufacturer’s website and going back to the app you’ll be at the scanning screen with a spinning loading icon that never updates. App is almost useless now.
Refuses to download
The app just won’t download and every fry’s store is a dead zone for signal.
Bad app
Your app sucks ever changing won’t clip the coupon, won’t take the pic of the digital coupon. Just give the discount.
Not user friendly!
Every time I open this app, it shows me logged in, the option to sign out, etc. I go to clip a coupon and it says I need a loyalty account and makes me go through steps to sign up. This is almost every single time I use the app! It is so frustrating! And trying to link a number to a log in is a long shot! I have 2 numbers now because it keeps losing my other one and cosine service hasn’t been much help. I love the store, but the app really needs some help.
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So frustrating
So slow and glitchy. Never updates and once in a while asks you about the substitutions. And sometimes nothing. No message nothing. with all the monitoring they are making they are not able to have a working app inves invest some money and do us a favor
App needs to have aisle numbers listed for the item.
Competitors list aisle numbers for the item, Fry’s does not.
WiFi never works in store, even when connected to their WiFi.
Also, when you scan the digital coupons, it never works, or reopens to the app itself and doesn’t take you to the specific item; you have to search for the item that has the digital coupons again, competitors apps allow you to scan and pull up the item/digital coupon right away.
What’s the point of having the scan digital coupon option only for it not to work
WiFi never works in store, even when connected to their WiFi.
Also, when you scan the digital coupons, it never works, or reopens to the app itself and doesn’t take you to the specific item; you have to search for the item that has the digital coupons again, competitors apps allow you to scan and pull up the item/digital coupon right away.
What’s the point of having the scan digital coupon option only for it not to work
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Great Community Store
I’ve been taking my elderly Parents shopping at this location for a long time. Everyone is really nice to my Father and Mother and always smile and talk to them. If I go to the store without them they always ask how are they doing. Like I said, it’s a community store. Clean and professional it’s one of the best fry’s in the area. Raquel and her co-workers are awesome! Thank you!
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They take your money then cancel your order
They are system errors, where I place an order and then it cancels automatically because of their system error takes my money and now I have to wait 24 to 48 hours for them to release it back to me and I have no groceries and all that they can say is sorry for the inconvenience. Do better fry’s
Your update stinks
Just updated and can’t even get a code on time to reset the password that I’ve had for 20 yrs thanks but I know the old saying off to Safeway the safe way to shop.
Get your systems fixed.
Get your systems fixed.
No longer loads
Used to be fine. Now just sits on the initial screen with grey boxes. Completely useless.
terrible app
genuinely can’t ever log in becz it says access denied and it’s a terrible app in general it so slow and stuff … just go to the store the app is a waste of time.
Lists
Please fix! Lists are not sorting as chosen. Used it today while shopping and had to refresh every time I checked a box for a completed item to get the aisles to sort properly. The app had always worked well prior to today.
Worst app
This app freezes every two minutes. who has time for that
Don’t bother
Don’t bother. Clipping coupons is super easy and great to shop deals. When the freaking app works which is hardly ever. It’s 2026 and you have an app with this many issues? Can’t login orders get delayed all kinds of stuff because the “system is down”. The app charges you twice for an order and doesn’t refund the money hold for multiple days. I cancelled my 100 boost membership don’t waste your time and money what a joke.
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New update
New update took away the barcode scanner and made the app useless….why change something that works
WORST APP !
Keeps logging me out for NO reason
Alt ID entry
When you’re in the store and don’t have your phone or card number, your mobile number should be your alt ID by default and shouldn’t have to add it a second time in the app. Please fix this. This is what your competitor Safeway does. I shouldn’t have to pull out my phone at check out and pull up my card in the app.
I work in IT and see most store apps are not frictionless or are poorly designed to interact with main back office systems.
I work in IT and see most store apps are not frictionless or are poorly designed to interact with main back office systems.
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So far so good
So far, I am not having any problems with the coupons and used the delivery option for the first time. Haven’t used in store yet. But I decided to rate anyway because the groceries were delivered quickly and will everything I listed. Also, the person delivering the groceries communicated with me so well that I just had to give this a five star rating. Usually, I have trouble with other delivery apps when it comes to communication, so this is a delightful change. Definitely recommend so far!
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No longer works
Recent update signed my account out and now won’t allow to login just get the dreaded spinning wheel. Frustrating to say the least.
Another thing I need in order to shop at Fry’s
I already have to have a rewards card and now I need to have digital coupons… And by the way, the app doesn’t work It just keeps saying retry on every category… Making it hard to shop at Fry’s.
