Ads, Slow
The app used to work great. Recent updates make it buggier and slower. And they are adding more ads wherever they can. It’s also broken on the store’s side, they complain it’s just as hard for them to use now.
Horrible look on the app
When are they gonna replace this Frys app with a normal one that says Frys or F because this one is terrible I can never find my Fry’s app because it looks so ridiculous and it’s so big and bright and red. What idiot Daughter 🩷 this was a good idea to change it to this stupid thing?
Bad update - needs fixing
New update is missing almost all pictures and after several weeks it’s still not fixed.
Horrible horrible horrible experience
If I could give zero stars I would. I placed an order online that was to be delivered to me between 10:42 am and 12:01 pm. I waited for my order and it never arrived. I tried to do a full refund for the order and was told to contact customer service. I did this and was told a refund could only be issued after a review and then it would take 3-5 days to get a refund. I said this is not acceptable, I want my money back so I can buy groceries. I was told sorry, there is nothing I can do. What kind of business is this? This is only my second time shopping at Fry’s after about 10 yrs. You won’t make good on the order and refuse to refund my money? I will never shop there again and I do not recommend using their shopping service as it’s through Instacart. This also happened to my sister and she received the same treatment. I will NEVER shop at that store again.
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Stop changing it!
You’ve made the List impossible to use. You can’t tell from search whether an item is on the list but already purchased or still on the unchecked list. Now you can’t add items from the list, you have to go all of the way back out to search. And if that didn’t ruin any usefulness the app had, now I can’t just type in something like “birthday card for dad” or “cake for the party” and add it to the list. I have to try to find a specific item first or make a separate list on my phone and then what’s the point of the app? Every update makes it worse. At least go back to where the app was in 2018. It was actually useful.
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