App is trash and old
The app is pretty old and slow to function. Also the transfer funds screen doesn’t display balances on the drop down during the transfer process. FSNB is typically behind other banks by 10 years.
Can’t login on the app
For several weeks I been having tons of issues logging in to the app.
What’s up with the load time?
Usually, it takes longer than other apps for FSNB mobile banking to fully load and open. Lately it’s taking upwards of five minutes to be able to look at your account. I have been able to log into the IVR check my account and ask customer service a question hang up the phone and the app is still not fully loaded. Do something about this.
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App issues
Recently the app won’t open!! Same happens for my son. I get lucky if I can get it to open! Which is annoying! Idk what’s going on but please fix it!
Really?…
Go to log in on the app. Been an elite member since 2011. It says on the log in screen there is an update to go to the App Store and install it…WHERE?! Where is the update sir, ma’am?? Not seeing it! It’s always something with this bank. ALWAYS!
Card cut off
I’m tired of the bank not sending me any warning of cutting my card of with the reason of it’s sold on the black market. No charges were on the account, just said the number was sold. I was trying to pay for my dinner and there I am with no cash and no card. Then they pull an extra 125.00 at the gas pump for some reason and I have my receipt after I was done. 42.00 for fuel.
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Great mobile app!
I don’t understand the bad reviews? The mobile app works perfect, and I have had zero issues.
The app is constantly updated, and working properly. There is no bugs, glitches, or any issues with the app and I have been using it for awhile now.
The app allows me to do all of my banking from my phone since I don’t live near a branch. It’s convenient, easy to use and navigate through I also love the new update!
Thank you, FSNB!!!!
The app is constantly updated, and working properly. There is no bugs, glitches, or any issues with the app and I have been using it for awhile now.
The app allows me to do all of my banking from my phone since I don’t live near a branch. It’s convenient, easy to use and navigate through I also love the new update!
Thank you, FSNB!!!!
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Crazy
I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. The rep said from her own words if I want to do larger purchases to add money to cash app or a prepaid card and do it that way to avoid the hassle of their sensitive system always flagging things. They will give a 24 hr exception when calling in to use your card without limits but dang.. unacceptable in my opinion.
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Crazy
I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it.
Doesn’t work
App literally logs me in and shows nothing other than the menu button….. I have to call or use an atm to view balances. At this point Im better off just getting a check book to log transactions or switch banks😢😢
Get Zelle
Why does this bank not have Zelle like all the other banks? This is the worst bank for military and veterans.
Limited
We have a “Senior” account. Mobile banking does not allow us to mobile check deposit. I mean, really?
FSNB
I have been having issues with my card they freeze it every time I use it it’s soo annoying
Horrible mobile banking
If you plan to use this app for mobile banking you better think again because that was my plan and every time I mobile deposit a check even a state issued check it gets voided for more verification so I will need to have it physically looked at well if that’s what I wanted to do I would have done that in the first place but I didn’t I wanted to use the app for what it was intended and advertised as mobile banking what a joke and waste of my time…
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Used to be good
Every time you open the app it now asks to verify and register a new device. I’ve been using the same phone for over a year! Please fix this
Register device every login
Every time I open to app it now makes me register my device again. EVERY SINGLE TIME! Seriously, fix it!
Rude!
Every time I’ve been to this bank they have been extremely, out of the way rude. They also treat their customers awfully, and are just not interested in what the customers say, the complaints they have, or concerns. Just terrible customer service !!
Choose a better bank!
If you are a military member who needs reliable access to your money then FSNB is not the bank you want. They use a fraud prevention service that is the most antiquated in the business and will trigger a fraud alert requiring you to call, hold for hours and speak to a foreigner who will tell you that only the bank can unlock the account - during the FSNB tiny business hours window. So enjoy being locked out of your funds. If this app allowed you to resolve issues like that then it would be 3 stars. Instead it just shows you the money that you are unable to access while deployed serving your country. Do better FSNB!
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Unable to update app
When I go to the app it keeps saying updated version is available but I can’t update the app
They give out your personal information, including your savings account.
Would not recommend at all. Been with them for almost 5 years but this is the last straw. Apparently if you owe anything, this bank will just give out your personal information to whatever collection agency they want and then charge you a fee on top of it.
Screw you FSNB.
Screw you FSNB.
