The app is super inconsistent
A great litterbox that I cant get the most out of because it wont connect properly to the wifi…I have to do everything manually and if I am not home the litter starts to stink defeating the entire purpose of it
Spend extra and get one that works all the time
I never can get mine to get online. Occasionally it will which makes it even more confusing.
Simple but bugs make it useless
So buggy. No longer can see record of use. This stopped working 3 months after new. The units potty bag box stinks. Plastic is wrong spec, should be metal lined to not absorb odor. Only 1 cat is registered with unit but it can’t figure out what cat used it. It’s a cheaper model than the best and unit works ok but overall a 5 out of 10, or 2 out of 5.
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Slow and room for improvement
The app is super slow lately. I keep checking back if there’s an update because it seems to be glitching. Barely loads.
I also like the other FurryTail app which shows the days consecutively. I’m not sure why they have two apps and why my most recent litterbox needs this one (this was my second purchase).
I also like the other FurryTail app which shows the days consecutively. I’m not sure why they have two apps and why my most recent litterbox needs this one (this was my second purchase).
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So many random connection issues
The app will be fine one day and then stop connecting to the litter box the next day. You’ll still get notifications, but the app is blank. I’ve also gotten phantom notifications of a cat using the litter box multiple times. It’s terrible.
App cannot Stay Connected
Always disconnects and if you ever lose Internet service you have to reconnect. Stalls at 99% everytime. Have to delete the app, reinstall and even then it still seems like a coin flip on whether it works. Just about the time I am ready to throw it out it will connect. Wouldn’t buy again if I knew how annoying the app would be. Good product otherwise
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Great litter box, bad app
The litter box is amazing but the app is from from it. It constantly disconnects from the device. It will randomly untoggle the waste bin reminder and not allow you to retoggle. The app will freeze and will not allow you to clean litter box or flatten.
Litter box great, App awful
I have had this litterbox for almost a year. One cat uses it once a day, and the old-style litter the rest of the time. My other cat has only used it twice.
It functions well, but it disconnects from wi-fi regularly. I do not have this problem with any of the many other wi-fi things in the house.
It is a pain to reconnect—especially since there is next to no documentation to help troubleshoot.
You wind up running through the connection cycle multiple times, and not knowing if it’s stuck or what (it always hangs up at 99%).
The only other way to get to the controls is getting on the floor and reading the LED display, on the front of the litter box, an inch off the floor. And you don’t have access to any data there, you can just control the function of the machine.
The weird thing is that I get notifications to my phone telling me that the cat has used the litter-box while the app is disconnected.
It functions well, but it disconnects from wi-fi regularly. I do not have this problem with any of the many other wi-fi things in the house.
It is a pain to reconnect—especially since there is next to no documentation to help troubleshoot.
You wind up running through the connection cycle multiple times, and not knowing if it’s stuck or what (it always hangs up at 99%).
The only other way to get to the controls is getting on the floor and reading the LED display, on the front of the litter box, an inch off the floor. And you don’t have access to any data there, you can just control the function of the machine.
The weird thing is that I get notifications to my phone telling me that the cat has used the litter-box while the app is disconnected.
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Horrible App
Really hope someone sees this because I love the actual liter box, but hate that this is what I have to use to interface with it. The UI sucks, screens are glitchy, and it constantly logs me out without notifying me, so I’m missing the notifications for when the litter box is full. The fixes needed aren’t anything ground breaking either. Just need someone other than a 3rd grader to build the app.
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5 stars just because…
Not that I think this app is 5 stars, but the Litterbox is 5 stars for sure.
This app does leave me wanting. I really don’t like videos as the only documentation for the product.
I have been using this for app and litterbox for 5 months. Had my first problem with the App and the device loosing connection. I had to uninstall the app and reinstall it and re-add the box. Hope that doesn’t happen again. It was perhaps caused by the gardener causing my ONT to cycle.
This app does leave me wanting. I really don’t like videos as the only documentation for the product.
I have been using this for app and litterbox for 5 months. Had my first problem with the App and the device loosing connection. I had to uninstall the app and reinstall it and re-add the box. Hope that doesn’t happen again. It was perhaps caused by the gardener causing my ONT to cycle.
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The idea is better than the product
It doesn’t always empty the waste bin or it may not empty thoroughly due to the grate holes that sift the good litter are too big and doesn’t allow for small clumps to be tossed out. The percentage of fullness for the waste bin is not correct. At 80%, it’s overstuffed and holds the flapper door open which makes the odor in the room terrible.
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Worst app ever
This is the worst app ever. not only do I have to login every time I open the app, but it doesn’t inform me if the box is getting full. I have to manually check it, what is the point of me getting this automatically over then?
Lazy
It’s clear the developers do not keep up to date on how their app works considering how frequently the SAME issues seem to popping up.
If it actually worked!!!
Honestly, it's very frustrating that I purchased this litter box specifically for this app, expecting everything to work smoothly. Now, just a few months in, it disconnects from the app once a month. Recently, I was kicked out of the app, and when I tried to log back in, it said my username and password didn't exist. I reset my password and still couldn’t sign in with the new credentials. I would have no problem with the litter box if it worked without the app, but it relies on it to reset the waste bin.
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Wrong app!!
Signed up for an account and everything for our litter box, and couldn’t figure out why it wouldn’t connect… because it wasn’t the right one! There’s another app that looks the exact same. Dumbest design ever.
Fix the App!
Constantly disconnects. No way of knowing the status. Don’t waste your money.
Logs out requiring uninstall/reinstall
Worked well for a couple months but recently, the app started logging me out about every two weeks, and requiring that I delete and reinstall.
Fix bugs
It would be nice to use the app so I’m able to clean the litter box while I’m away this is honestly ridiculous
If it actually worked!!!
Honestly, it's very frustrating that I purchased this litter box specifically for this app, expecting everything to work smoothly. Since buying it, I’ve encountered continuous issues with the app. Initially, when I tried to update the firmware, it caused the base to crash completely, forcing me to replace it entirely. Now, just two months in, it disconnects from the app once a month. Recently, I was kicked out of the app, and when I tried to log back in, it said my username and password didn't exist. I reset my password and still couldn’t sign in with the new credentials. I would have no problem with the litter box if it worked without the app, but it relies on it.
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Always Disconnecting
Fix the app! Disconnects and cannot reconnect via normal method. Have to delete the app, reinstall and then pair the device. Not so convenient!
