Horrible App
Really hope someone sees this because I love the actual liter box, but hate that this is what I have to use to interface with it. The UI sucks, screens are glitchy, and it constantly logs me out without notifying me, so I’m missing the notifications for when the litter box is full. The fixes needed aren’t anything ground breaking either. Just need someone other than a 3rd grader to build the app.
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5 stars just because…
Not that I think this app is 5 stars, but the Litterbox is 5 stars for sure.
This app does leave me wanting. I really don’t like videos as the only documentation for the product.
I have been using this for app and litterbox for 5 months. Had my first problem with the App and the device loosing connection. I had to uninstall the app and reinstall it and re-add the box. Hope that doesn’t happen again. It was perhaps caused by the gardener causing my ONT to cycle.
This app does leave me wanting. I really don’t like videos as the only documentation for the product.
I have been using this for app and litterbox for 5 months. Had my first problem with the App and the device loosing connection. I had to uninstall the app and reinstall it and re-add the box. Hope that doesn’t happen again. It was perhaps caused by the gardener causing my ONT to cycle.
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The idea is better than the product
It doesn’t always empty the waste bin or it may not empty thoroughly due to the grate holes that sift the good litter are too big and doesn’t allow for small clumps to be tossed out. The percentage of fullness for the waste bin is not correct. At 80%, it’s overstuffed and holds the flapper door open which makes the odor in the room terrible.
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Worst app ever
This is the worst app ever. not only do I have to login every time I open the app, but it doesn’t inform me if the box is getting full. I have to manually check it, what is the point of me getting this automatically over then?
Lazy
It’s clear the developers do not keep up to date on how their app works considering how frequently the SAME issues seem to popping up.
If it actually worked!!!
Honestly, it's very frustrating that I purchased this litter box specifically for this app, expecting everything to work smoothly. Now, just a few months in, it disconnects from the app once a month. Recently, I was kicked out of the app, and when I tried to log back in, it said my username and password didn't exist. I reset my password and still couldn’t sign in with the new credentials. I would have no problem with the litter box if it worked without the app, but it relies on it to reset the waste bin.
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Wrong app!!
Signed up for an account and everything for our litter box, and couldn’t figure out why it wouldn’t connect… because it wasn’t the right one! There’s another app that looks the exact same. Dumbest design ever.
Fix the App!
Constantly disconnects. No way of knowing the status. Don’t waste your money.
Logs out requiring uninstall/reinstall
Worked well for a couple months but recently, the app started logging me out about every two weeks, and requiring that I delete and reinstall.
Fix bugs
It would be nice to use the app so I’m able to clean the litter box while I’m away this is honestly ridiculous
If it actually worked!!!
Honestly, it's very frustrating that I purchased this litter box specifically for this app, expecting everything to work smoothly. Since buying it, I’ve encountered continuous issues with the app. Initially, when I tried to update the firmware, it caused the base to crash completely, forcing me to replace it entirely. Now, just two months in, it disconnects from the app once a month. Recently, I was kicked out of the app, and when I tried to log back in, it said my username and password didn't exist. I reset my password and still couldn’t sign in with the new credentials. I would have no problem with the litter box if it worked without the app, but it relies on it.
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Always Disconnecting
Fix the app! Disconnects and cannot reconnect via normal method. Have to delete the app, reinstall and then pair the device. Not so convenient!
Will log you out frequently
The app will log you out frequently and there is no option to log back in. The device is decent, but advance control is through the app.
Good when it works: stops working a lot
Was great when I first got it but then it frequently stops recording events. When I’m away from home for a week I lose my peace of mind when it stops working all of a sudden. I then go through the log out and log back in, check the firmware, delete app and redownload it. When I’m home I unplug it and check the WiFi. It’s a whole process at least once maybe twice a month. The app is the main selling point, it should do its job.
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Tired of continuously having to connect my phone to my device
This app really stinks. I love this unit, but I really hate that. I cannot keep track of things on my phone. It seems like every time there’s an update my unit disappears and now this time I can’t even get it added. Come on people get it together. I paid a lot for this thing.
Go back to the old app
I have a machine that runs on the old app and 2 on this app. This app is horrible. The old app shows me the machine name on the push notification, this app does not.
When I get a bag full notification I have to open up the app to see which machine, but the app is just blank. It says log in but doesn’t have a place to do so. It shows me my cats but not my profile or machines.
The tech support button is useless and I am left with just closing and opening the app hoping it works finally.
I love these machines and plan to get a 4th (we foster) but I really hate this app.
When I get a bag full notification I have to open up the app to see which machine, but the app is just blank. It says log in but doesn’t have a place to do so. It shows me my cats but not my profile or machines.
The tech support button is useless and I am left with just closing and opening the app hoping it works finally.
I love these machines and plan to get a 4th (we foster) but I really hate this app.
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Won’t work.
This app just quits working every week or so. Nothing works other than having to delete the app, re-download it, and then just waiting for them to come up with some sort of fix. It’s a good app when it’s working, but it’s down for days at a time consistently.
App is the Worst
The litter box itself, while rather large, works lovely. The app, however, needs a lot of work! Multiuser sign-in needs to happen asap! It “says” that you can invite other users directly through the app with email or phone number but neither of those options work so you’re left with using one login for multiple phones. This causes its own issues because apparently, only one user can be logged in at a time & leaves the other user(s) having to resign in…this is supposed to be convenient but the app doesn’t live up to such an otherwise great device.
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No multiple logins??
Sharing the app info between family members is way too complicated. Should be able to just log in and see all the info from multiple phones. Instead it auto logs you out of the primary phone! Apparently they want you to “invite” through the app but this is annoying because the app doesn’t work as well for the second family member. All the info for the litter box is stored under a separate tab, making it convoluted to use for older family members. Extremely annoyed with the app, the box works quite well. Update the app!!
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Will not connect to phone
Blue light on the bottom of box is blinking and will not advance to connect to wi-fi. I’ve screwed around with this for 4 hours. I emailed the help desk and asked for them to fix or refund my $$$. Won’t work without the phone app even tho it says it does. I have to manually operate with the button on the bottom of my machine. Would not recommend this litter box.
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