Manage your mobile services, track usage, and make payments easily. Access international roaming, filter scam messages, and get support from experts. Recharge prepaid plans and stay updated on network status.
What We Love
- 💡 Bright LED lights quality
- 👍 Support team responsive and helpful
- ✅ App functions when it works properly
Room to Improve
- 🐛 Sign-in failures and authentication errors
- 🐛 Phone number validation rejects valid numbers (04 prefix issue)
- 🐛 Account creation fails with 'details don't match' error
- 🐛 App freezes and hangs frequently
- 🐛 Login credentials work on website but not app
- 🐛 Password recovery emails not sent
- 🐛 Facial recognition and biometric authentication fails
- ❌ Requires Telstra ID instead of JB HiFi account
- ❌ No bill PDF or comprehensive invoice available
- ❌ Limited payment methods (card only, no PayPal/Apple Pay/Google Pay)
- ❌ Cannot upgrade/downgrade plans via app
- ❌ Cannot access invoices older than 1 year
- ❌ No way to cancel international calling packs
- ❌ Cannot update payment methods
- ❌ Misleading plan descriptions vs actual features
- ❌ International roaming charges despite disabling data roaming
- ❌ Unexpected charges and auto-renewals
- ❌ Data usage tracking inaccurate
- ❌ Missing contract information and payout details
- ❌ Messaging send button greys out
- ⚠️ Poor customer service and offshore call centers
- ⚠️ Inconsistent information from support staff
- ⚠️ No escalation or investigation of issues
- ⚠️ Confusing interface and poor UX design
- ⚠️ App only works for Telstra mobile customers
- ⚠️ Doesn't work in New Zealand (requires Australian 04 numbers)
- ⚠️ Inconsistent app behavior across devices
- ⚠️ Slow messaging response times
- ⚠️ Misleading sales practices in stores