Excellent service
We went to your Caringbah store to buy a new phone today.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
Not useful and most links goes back to your payments
Can’t tell when I started the service nor when my contract ends! Which is something I wanted to know. I know I still have my credit from previous connection but their invoices never shown, so I cannot claim my money back.
LED lights
Very bright and amazing
Unable to create account
For any mobile numbers entered, an error appears that states the number starts with 04, even if it clearly does not.
I thought that this was for browsing the products and stuff
.
Can’t create an account
I enter my own name, DOB and phone number only to see a message “The details entered don’t match our records. Please check the account details and try again.”
Bad interface
The worst interface, difficult to explore, 0 intuitive
Billing system
The billing system is very poor. No actual bill PDF statement, only what we owe. We a constantly told no to make payments through message links but that is the only option give. I like to pay bills through my bank system. I will report to consumer protection. Ask their advice.
No internet
No information on app re modem
Misleading
JB sell these plans as if they are an extension of Telstra, over a 24 month plan. But there are 2 key things that are different.
International calls are not included and not even available at an extra cost without adding a pack for at least $10 a month.
And satellite messaging is not available at all.
International calls are not included and not even available at an extra cost without adding a pack for at least $10 a month.
And satellite messaging is not available at all.
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scammers
they are scammers bro avoid, expensive plans and awful customer service. deceitful
Haven’t been able to login to app ever
Rubbish
Doesn’t work in Nz
Needs an au number to work , please sort
International calls
Tried to register an International pack without success.
Horrible
Wasting my time won’t let me sign in
Why?
Waste of time, doesn’t show any orders. Just use the website. Poorly implemented app design.
What is this
This app is misleading in every way. It won’t let me sign in with my regular account
Technically incompetent and functionally useless
The app fails at the most fundamental task actually tracking data.
The monthly usage view is a complete farce. - it routinely shows you less than your months actually. For instance you may only get 12 days of data for that month.
The recorder features don’t actually align with the data usage , which makes the entire system pointless.
Customer service is even worse , they don’t analyse logs, they don’t investigate discrepancies and they don’t understand the issues you report.
Instead, they ignore technical details and bounce you two teams that are equally untrained. No escalation., no investigation., no diagnosis, no resolution.
Since June 2025 my account has recurring job data transfers at the same time daily, a precise repeating pattern that any confidence system should flag instantly.
Half my data allowance disappears every month mid month and leaving the service throttled or unusable.
This is not a system glitch. This is systematic fail in data tracking and account monitoring.
If accuracy accountability and any basic technical competency, matter’s to you avoid this app change providers.
The monthly usage view is a complete farce. - it routinely shows you less than your months actually. For instance you may only get 12 days of data for that month.
The recorder features don’t actually align with the data usage , which makes the entire system pointless.
Customer service is even worse , they don’t analyse logs, they don’t investigate discrepancies and they don’t understand the issues you report.
Instead, they ignore technical details and bounce you two teams that are equally untrained. No escalation., no investigation., no diagnosis, no resolution.
Since June 2025 my account has recurring job data transfers at the same time daily, a precise repeating pattern that any confidence system should flag instantly.
Half my data allowance disappears every month mid month and leaving the service throttled or unusable.
This is not a system glitch. This is systematic fail in data tracking and account monitoring.
If accuracy accountability and any basic technical competency, matter’s to you avoid this app change providers.
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Payment screen is ridiculous
Only accepts card payments, not PayPal or apple or google pay. Basic app that doesn't actually do the job.
On top of the dodgy app, reception often is unavailable, still high prices.
Poor customer service with offshore call centre
On top of the dodgy app, reception often is unavailable, still high prices.
Poor customer service with offshore call centre
How have you not fixed the 04 cell number requirement yet?
Is this even for NZ? Doesn’t say?
