Garbage service since Telstra
Features that used to be standard inclusions on any mobile plan now seem to require intervention and separate billing. Especially noticeable when travelling. Why are JB trying to be a telco? Service is terrible.
Just use the web
Putrid app! Reset my password multiple times online but the app refuses to accept it. Waste of time and effort
Excellent service
We went to your Caringbah store to buy a new phone today.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
Zero stars
Fails “Something went wrong” message every time I open it. Gets the prize for the most useless app in the store.
BAD APP
Waste of time
Terrible! Needs fixing
I put in my password in the app to sign in and it says it is incorrect even though it 100% correct. The app doesn’t have the actual job-hi-fi shop on it! Bad app needs major fixing
Wow how worthless
How do you make an app that’s almost impossible to login to it’s quicker to use the website. Awful app design good job Telstra
Hopeless
Trying to get out of my prepaid service and transfer to another provider for half the cost for the same benefits and I have tried three times yet Jb Hifi has blocked the transfer every time without any reason I still have five days of prepaid credit on the number I am trying to transfer but every time I try and look for technical assistance at tees me towards Telstra I cannot get a hold of a human to find out whether I need to put telstra or Jb Hifi as the existing provider what a mess
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Difficult to get bills
Since the change to the new billing system i no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.
Texted me at 5am!
Woke me up by sending me an sms at 5am
Just to say i paid my monthly bill
I knew that already!
Just to say i paid my monthly bill
I knew that already!
Payment
This app fails at logging you in. So anytime you have to pay a bill you have to spend a good hour with customer service. So close to moving from provides
Expensive with little features
No web interface, expensive, no overseas calls included, expensive roaming,
Not useful and most links goes back to your payments
Can’t tell when I started the service nor when my contract ends! Which is something I wanted to know. I know I still have my credit from previous connection but their invoices never shown, so I cannot claim my money back.
LED lights
Very bright and amazing
Unable to create account
For any mobile numbers entered, an error appears that states the number starts with 04, even if it clearly does not.
I thought that this was for browsing the products and stuff
.
Can’t create an account
I enter my own name, DOB and phone number only to see a message “The details entered don’t match our records. Please check the account details and try again.”
Bad interface
The worst interface, difficult to explore, 0 intuitive
Billing system
The billing system is very poor. No actual bill PDF statement, only what we owe. We a constantly told no to make payments through message links but that is the only option give. I like to pay bills through my bank system. I will report to consumer protection. Ask their advice.
No internet
No information on app re modem
