Horrible app
Can’t even get onto the app the sign in is completely horrible. using the exact same details as on the web and still saying doesn’t match from the records, have no clue how this app has almost 5 star rating
JB Hi-Fi Mobile plan
I am very happy with JB Hi-Fi mobile plan.
Difficult to get bills
Since the change to the new billing system I no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.
Not NZ Applicable
App is just about as helpful in NZ as the in store service
Garbage service since Telstra
Features that used to be standard inclusions on any mobile plan now seem to require intervention and separate billing. Especially noticeable when travelling. Why are JB trying to be a telco? Service is terrible.
04 mobile phone
Remove your app from nz store or allow to enter nz phone number.
Just use the web
Putrid app! Reset my password multiple times online but the app refuses to accept it. Waste of time and effort
Excellent service
We went to your Caringbah store to buy a new phone today.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
Zero stars
Fails “Something went wrong” message every time I open it. Gets the prize for the most useless app in the store.
BAD APP
Waste of time
Terrible! Needs fixing
I put in my password in the app to sign in and it says it is incorrect even though it 100% correct. The app doesn’t have the actual job-hi-fi shop on it! Bad app needs major fixing
Wow how worthless
How do you make an app that’s almost impossible to login to it’s quicker to use the website. Awful app design good job Telstra
Hopeless
Trying to get out of my prepaid service and transfer to another provider for half the cost for the same benefits and I have tried three times yet Jb Hifi has blocked the transfer every time without any reason I still have five days of prepaid credit on the number I am trying to transfer but every time I try and look for technical assistance at tees me towards Telstra I cannot get a hold of a human to find out whether I need to put telstra or Jb Hifi as the existing provider what a mess
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Difficult to get bills
Since the change to the new billing system i no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.
Cannot create account
Can't get past anything without an account, even asking for help!
Texted me at 5am!
Woke me up by sending me an sms at 5am
Just to say i paid my monthly bill
I knew that already!
Just to say i paid my monthly bill
I knew that already!
Payment
This app fails at logging you in. So anytime you have to pay a bill you have to spend a good hour with customer service. So close to moving from provides
Expensive with little features
No web interface, expensive, no overseas calls included, expensive roaming,
Apps not even for Nz
Asking for a Aus number and not even giving us an option to change country.
Not useful and most links goes back to your payments
Can’t tell when I started the service nor when my contract ends! Which is something I wanted to know. I know I still have my credit from previous connection but their invoices never shown, so I cannot claim my money back.
