So dumb
Why do you want my number anyways not like yous would take it aus exclusive, doesn’t help your website is close to useless. Do better
Avoid
System keeps trying to overcharge me each month, help chat is not helpful at all, users refuse to update my bill and try to cancel my service without helping, all help chat staff have been extremely rude. I will be cancelling my service.
Can’t download bills
I have tried to have this bug fixed but after a long time online with tech support a L2tech was supposed to fix it and never did.
Does not function
Does not work and it forces me to sign through tlestra
Can’t sign in
Can’t sign in it seems this app is only for those who are registered with telstra
JB Mobile App
App is easy to use and manage
Rubbish
As everyone says, this app is useless. When you try and create an account it wants an 04 number or thinks you’ve entered an 04 number? You can’t use the app without making an account and you can’t make an account.
Don’t bother downloading.
Don’t bother downloading.
Can’t speak to a human
Catch phrase JB HI-FI Mobile “Making it easier” BS! The app is terrible to use. Unlike the original Telstra app that was very easy to use information right there.
Horrible service you can’t contact them apart from chat! combined 2 separate bills as one. When JB created their own app & changed it over. That was not what I had wanted, I have spent several months trying to get them separated again to no avail I have taken it to the ACCC as they did this without consent. I have two accounts to be paid at different times of the month. Now they have combined them. Which has stuffed up my accounting as one is private one is business. Pain in the arse now.
Horrible service you can’t contact them apart from chat! combined 2 separate bills as one. When JB created their own app & changed it over. That was not what I had wanted, I have spent several months trying to get them separated again to no avail I have taken it to the ACCC as they did this without consent. I have two accounts to be paid at different times of the month. Now they have combined them. Which has stuffed up my accounting as one is private one is business. Pain in the arse now.
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Horrible app
Can’t even get onto the app the sign in is completely horrible. using the exact same details as on the web and still saying doesn’t match from the records, have no clue how this app has almost 5 star rating
JB Hi-Fi Mobile plan
I am very happy with JB Hi-Fi mobile plan.
Difficult to get bills
Since the change to the new billing system I no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.
Not NZ Applicable
App is just about as helpful in NZ as the in store service
Garbage service since Telstra
Features that used to be standard inclusions on any mobile plan now seem to require intervention and separate billing. Especially noticeable when travelling. Why are JB trying to be a telco? Service is terrible.
04 mobile phone
Remove your app from nz store or allow to enter nz phone number.
Just use the web
Putrid app! Reset my password multiple times online but the app refuses to accept it. Waste of time and effort
Excellent service
We went to your Caringbah store to buy a new phone today.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.
Zero stars
Fails “Something went wrong” message every time I open it. Gets the prize for the most useless app in the store.
BAD APP
Waste of time
Terrible! Needs fixing
I put in my password in the app to sign in and it says it is incorrect even though it 100% correct. The app doesn’t have the actual job-hi-fi shop on it! Bad app needs major fixing
Wow how worthless
How do you make an app that’s almost impossible to login to it’s quicker to use the website. Awful app design good job Telstra
