Glitches
The app constantly has problems and I can’t access billing and regularly can’t pay a bill due to app problems. Yes I can go online but what is the point in having an app for convenience and ease when it never works?
Customer services
Amazing customer service, so helpful and kind people
Something needs to change
For six months straight I’ve had absolutely dreadful coverage where I live.
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
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Customer Service
Best customer service ever, thanks “Ashutosh” for your help.
Tribble experience
Absolutely terrible experience with Optus. I signed a $60 contract, yet I was billed $70. I contacted customer support through the online chat, where I was assisted by Pranjal. It took over an hour because the responses were incredibly slow, and after all that time, the billing issue still wasn’t resolved correctly.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
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