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Service NSW

Service NSW

Digital licences and more

590 ratings
542 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
July 20, 2015
Updated
October 18, 2026

Features

Developer

Service NSW
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About

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

✓Digital driver license
✓QR code check-in
✓View and pay fines
✓Access competency cards
✓Verify digital licenses
✓COVID-19 and Flu information
Show original description

What users say about Service NSW

Reviews of Service NSW are mostly negative: the Utilities app is rated 4.6/5 from 590 App Store ratings. What users like most: easy to use, convenient digital credentials. Top complaints: frequent crashes and errors, unreliable data loading. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 🚀Convenient digital credentials
  • 🚀Quick rego renewal
  • 👍Excellent customer service
  • 👍Improving user experience
  • 🚀Seamless integration

Negative things

  • 🐛Frequent crashes and errors
  • 🐛Unreliable data loading
  • 🐛Difficult to navigate
  • 🐛Inconsistent functionality
  • 🐛Buggy multi-factor authentication
  • 🐛Outdated and slow
  • 🐛Inaccurate information
See all reviews

What's New in Service NSW

9.38.0

October 18, 2026

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.

User reviews

Most RecentHighest RatedLowest Rated

Authentication design needs improvement

Poor design
EWEddy Wei

App authentication

Never sends codes to my phone. Sends it to my number on a phone I had years ago. Never able to authenticate. Never able to access my data. Absolutely useless.
Nnonononinojkskd

Difficult to use

I found it’s difficult to use the application, maybe only me have this problem:(
KKondee18

Using app

Easy to use
SScotty13766

Andrew Sung

It required update every single day, and you have to download a new version everytime otherwise you can access the digital license. When you are in an area without good internet connection, this app becomes useless.
CChinesesheep
See 537 more reviews

Developer apps

Service NSW Business Bureau
Service NSW Business Bureau

Manage business interactions

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

5 issues

Unable to load personal details

Bug

Inconsistent registration display

Bug

Trouble adding licenses and credentials

Bug

Repeated login issues

Bug

Unreliable COVID-19 exposure notifications

Bug
✨

Requested Features

6 requests

Add search functionality

Feature

Improve digital license management

Feature

Streamline credential linking process

Feature

Enhance COVID-19 check-in features

Feature

Integrate with other government services

Feature

Provide better notifications and alerts

Feature

FAQ

What does the Service NSW app do?

The Service NSW app provides a secure and convenient way to access various government services and digital credentials. It allows users to store and display digital licenses, apply for vouchers, perform quick QR code check-ins, view and pay fines, and access important health information.

What digital licenses can I access through the app?

The app supports a range of digital licenses and credentials, including Driver Licence, RSA/RCG Competency Card, Working with Children Check, Recreational Fishing Licence, Boat Driver Licence, Seniors card, and various Trade Licences. More credentials are expected to be added in the future.

Is the Service NSW app free to use?

Yes, the Service NSW app is completely free to download and use. There are no in-app purchases or advertisements within the application.

How does the QR code check-in feature work?

The QR code check-in feature allows for quick, contactless entry into venues. Users simply point their device camera at a Service NSW QR Code, and their details are saved for faster check-ins in the future.

Can I pay fines and view demerits through the app?

Yes, the app allows you to view and pay your traffic fines directly. You can also check your demerit point balance within the application.