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Service NSW

Service NSW

Digital licences and more

568 ratings
515 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • November 27, 2012
  • September 1, 2026

Features

Developer

Service NSW
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About

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

✓Digital driver license
✓QR code check-in
✓View and pay fines
✓Access competency cards
✓Verify digital licenses
✓COVID-19 and Flu information
Show original description

What users say

Summarized from real user reviews of Service NSW. Based on 568 reviews and a 4.6/5 average, it highlights the 6 positives and 7 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Easy to use
  • 🚀Convenient digital credentials
  • 🚀Quick rego renewal
  • 👍Excellent customer service
  • 👍Improving user experience
  • 🚀Seamless integration

Negative things

  • 🐛Frequent crashes and errors
  • 🐛Unreliable data loading
  • 🐛Difficult to navigate
  • 🐛Inconsistent functionality
  • 🐛Buggy multi-factor authentication
  • 🐛Outdated and slow
  • 🐛Inaccurate information
See all reviews

What's New in Service NSW

9.34.0

September 1, 2026

Thanks for using the Service NSW mobile app! We use your feedback to make regular improvements.

User reviews

Most RecentHighest RatedLowest Rated

So bad

Just never works, always an issue
Frank-jagFrank-jag

MFA notification doesn’t send

Not only do they constantly have issues preventing core services (except for surprise surprise revenue generation) from running, the notification doesn’t work when logging in. I’ve hit resend multiple times and still no notification in my app.
GyopohGyopoh

Kb

easy to look for things everyone can use
kbakerkenkbakerken

driver license disappears

such a terrible app, cant even keep my drivers license added on my account. ive added it several times and it just disappears, so useless
xhzfghxhzfgh

Very easy to use

Great app extremely easy to use
jesso2010jesso2010
See 510 more reviews

Developer apps

Service NSW Business Bureau
Service NSW Business Bureau

Manage business interactions

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

5 issues

Unable to load personal details

Bug

Inconsistent registration display

Bug

Trouble adding licenses and credentials

Bug

Repeated login issues

Bug

Unreliable COVID-19 exposure notifications

Bug
✨

Requested Features

6 requests

Add search functionality

Feature

Improve digital license management

Feature

Streamline credential linking process

Feature

Enhance COVID-19 check-in features

Feature

Integrate with other government services

Feature

Provide better notifications and alerts

Feature

FAQ

What does the Service NSW app do?

The Service NSW app provides a secure and convenient way to access various government services and digital credentials. It allows users to store and display digital licenses, apply for vouchers, perform quick QR code check-ins, view and pay fines, and access important health information.

What digital licenses can I access through the app?

The app supports a range of digital licenses and credentials, including Driver Licence, RSA/RCG Competency Card, Working with Children Check, Recreational Fishing Licence, Boat Driver Licence, Seniors card, and various Trade Licences. More credentials are expected to be added in the future.

Is the Service NSW app free to use?

Yes, the Service NSW app is completely free to download and use. There are no in-app purchases or advertisements within the application.

How does the QR code check-in feature work?

The QR code check-in feature allows for quick, contactless entry into venues. Users simply point their device camera at a Service NSW QR Code, and their details are saved for faster check-ins in the future.

Can I pay fines and view demerits through the app?

Yes, the app allows you to view and pay your traffic fines directly. You can also check your demerit point balance within the application.