Service NSW User Reviews

Customer Experience

Positive experience31.0% of reviews
Neutral6.5% of reviews
Negative experience62.5% of reviews

~ Based on 493 written reviews from the US App Store.

What users say

Is Service NSW Safe?

Service NSW appears safe based on user ratings. AppsHunter Safety Score for Service NSW is 91/100.

This assessment is based on 560 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.3% of ratings point to a safe experience
2.1% of ratings suggest some concerns
8.6% of ratings point to a risky experience

~ Based on 560 App Store ratings for Service NSW.

Is Service NSW Legit?

Service NSW appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Service NSW is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nice

Good

Confusion

This website is so confusing. All I want to do is renew my license and I cannot find how to do it. Why isn’t something as simple as that easy to do on this website?

Services

Easy to navigate. A great service. Cheers

Never working properly

There is always an error

problems with digital wallet

my digital license keeps on disappearing from my wallet

Sub Par

The app is not completely compatible with iPad. A lot of issues with the screen size. Once you log out it doesn’t log out. Always saying something went wrong trying to access various areas of the app.

Joey

Not very user friendly…no avenue to challenge fines

Boat licence

I can’t get my boat licence to work through the app. I’m an oyster farmer and to have my licence available on a device is very convenient for me.

Service unavailable

It seems that the service is always unavailable

👍👍👍

👍👍👍

Gavin

A very user friendly application great work …heaps …

Not user friendly

Keeps looping . After receiving authentication, and logging in , I keep getting authentication and login message .
Not user friendly

Impossible to use

Could not update my email address kept asking me to use my old email however it doesn’t exists anymore

Terrible

Used to be fine. Now a disaster.

Won’t let me add card

Tells me my information is wrong when it is copied as expressed on my card, should be able to add card through photo as is with other government phone apps

People without driver licenses

Not everyone has a driver’s license. In fact, many don’t - for a myriad of reasons. Get your act together and roll out the photo ID card option for everyone. It’s been in ‘trial’ for years!

Working with children check not working

Have got a kid starting in daycare soon and am trying to verify some working with children checks but the QR code process doesn’t work. I just keep getting an error saying not working right now.

I hate apps

I have to many apps already

Useless

Can never access the one time code or any code on my mobile, yet my mobile has never changed. SO frustrating!!!

Adam

It’s quick simple easy to use and has all relevant information in one location