Authentication design needs improvement
Poor design
App authentication
Never sends codes to my phone. Sends it to my number on a phone I had years ago. Never able to authenticate. Never able to access my data. Absolutely useless.
Difficult to use
I found it’s difficult to use the application, maybe only me have this problem:(
Using app
Easy to use
Andrew Sung
It required update every single day, and you have to download a new version everytime otherwise you can access the digital license. When you are in an area without good internet connection, this app becomes useless.
Adding items to app
I find that whenever I try to do something new in the app it is a battle. It rarely goes in first time.
Working with children
Cannot find where to renew
Useless app
Useless app
Challenges
It’s a bit frustrating trying to add a card to your wallet that’s not in the list of things to add like a pension card???
Regards Sam
Regards Sam
Pretty good but could be better
It’s good to have licences here, but having multiple apps for multiple gov things is not very efficient. Ie health card on myGov, licences here etc.
Terrible
Terrible app need to improve UX
Difficult
Website is not straightforward with lots of going backwards and forwards
Unable to find past billing
How do you find past billing and future. ?
Applying for Senior savers card or digital card
Applying for Senior savers card or digital card never works. I had created a contact us issue earlier for 2 different things and times never heard back from anyone about my complaint ever
Mr Alan Biggs
Changed my address for license and registration in less than a minute!
Hard to navigate site
I find this a very difficult site to navigate and operate in
Good
I’ve found when dealing with Service NSW they keep a professional threshold
Thanks
Easy to navigate with the app, thanks
Can’t pay land tax
I’ve been trying to pay land tax. It says login to pay and then there is no way to find land tax - so bad! Then they will probably fine me!
Good
Good
