Comparison

Service NSW vs myGov

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Service NSW

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

Highlights
  • Digital driver license
  • QR code check-in
  • View and pay fines
  • Access competency cards
  • Verify digital licenses
  • COVID-19 and Flu information
Features
Read full description

The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience

About

myGov

Access Australian government services securely on your mobile device. Manage your inbox messages, access services quickly, and store digital cards and certificates in a digital wallet. Simplifies interactions with government agencies.

Highlights
  • Secure mobile sign-in
  • Manage inbox messages
  • Quick service access
  • Digital wallet for cards and certificates
  • Easy government interaction
Features
Read full description

Official Australian Government myGov app to use myGov on your mobile. The myGov app makes dealing with government simple and easy. You can use this app to: • securely sign in to myGov on your mobile with a myGov app PIN, Touch ID or Face ID • easily view and manage your myGov Inbox messages • quickly access your services • store some government digital cards and certificates in the digital wallet. You need a myGov account to set up the app. If you don’t have an account, create one on the myGov site, go to my.gov.au To find out more go to my.gov.au/app myGov is not the same as myID (formerly myGovID). myID is the Australian Government’s Digital Identity app. For more information about myID go to myid.gov.au

Screenshots

Service NSW4 screens
myGov4 screens

Verdict

The call

The clearest difference is rating: Service NSW at 4.6 against myGov's 2.5. Service NSW also leads on review sentiment (31% vs 6%) and ratings volume (568 vs 19). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Service NSW holds the better App Store score, 4.6 against 2.5. That said, the two scores are not equally well evidenced: Service NSW has 568 ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 6% of myGov's.

UpkeepUpdate frequency

Service NSW ships an update fortnightly, myGov monthly. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

Scorecard4 real differences · 6 level
Service NSW versus myGov: the parameters behind the verdict, then further details
ParameterService NSWmyGov
PriceFreeFree
Rating4.6 (568 ratings) — better2.5 (19 ratings)
Positive reviews31.3% of reviews — better6.3% of reviews
Number of ratings568 — better19
Update frequencyFortnightly — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS15.5 — better16.6
Further details — not scored
Size154 MB17 MB
Age rating4+4+
DeveloperService NSWServices Australia

Customer experience

Service NSW

All ratings568 ratings
Positive88.9%
Neutral2.1%
Negative9.0%
Written reviews515 reviews
Positive31.3%
Neutral6.6%
Negative62.1%

myGov

All ratings19 ratings
Positive31.6%
Neutral10.5%
Negative57.9%
Written reviews765 reviews
Positive6.3%
Neutral3.3%
Negative90.5%

User reviews

Service NSW

From 568 App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Convenient digital credentials
  • 🚀 Quick rego renewal
  • 👍 Excellent customer service
  • 👍 Improving user experience

Room to improve

  • 🐛 Frequent crashes and errors
  • 🐛 Unreliable data loading
  • 🐛 Difficult to navigate
  • 🐛 Inconsistent functionality
  • 🐛 Buggy multi-factor authentication

myGov

From 19 App Store ratings

What we love

  • 🚀 Easy to use
  • 🔒 Secure login options
  • 👍 Convenient access to government services
  • 👍 Wallet integration for cards

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Difficult to navigate and access information
  • ⏱️ Slow performance and loading times
  • 🔒 Overly complex authentication process
  • 🤔 Confusing user interface

Bugs and requests

Service NSW

Reported bugs

5 issues
  • Unable to load personal details
  • Inconsistent registration display
  • Trouble adding licenses and credentials
  • Repeated login issues
  • Unreliable COVID-19 exposure notifications

Requested features

6 requests
  • Add search functionality
  • Improve digital license management
  • Streamline credential linking process
  • Enhance COVID-19 check-in features
  • Integrate with other government services
Show 1 more
  • Provide better notifications and alerts

myGov

Reported bugs

5 issues
  • Unable to log in or access services
  • Inbox messages not loading or disappearing
  • Compatibility issues with newer devices
  • Inability to submit job applications or evidence
  • Incorrect information displayed in app

Requested features

5 requests
  • Improve app stability and reliability
  • Simplify login and authentication process
  • Enhance user interface and navigation
  • Add ability to print or download documents
  • Improve integration with other government apps

In-app purchases

None

Service NSW

No in-app purchases

None

myGov

No in-app purchases

Questions

Is Service NSW free?
Service NSW is free to download, with no in-app purchases.
Is myGov free?
myGov is free to download, with no in-app purchases.
Which has better reviews, Service NSW or myGov?
Service NSW is rated higher. Service NSW averages 4.6 out of 5 from 568 ratings, while myGov averages 2.5 from 19 ratings.
Do Service NSW or myGov have ads?
Neither Service NSW nor myGov shows ads.
Which is updated more often, Service NSW or myGov?
Service NSW ships an update fortnightly, and myGov monthly. Most recently, Service NSW was updated on September 22, 2026 and myGov on September 24, 2026.

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