Improvements needed
Overall a helpful app however, the user experience could be improved.
- opening sub pages within the app means user accidentally closing services and have to go back into the service again.
- inbox notifications are not in real time and often come through after you’ve already opened and read the message.
- for CSA the information isn’t displayed easily/nicely, presuming it’s the same for other services too. The CSA app is better in my opinion. Not necessarily an app feature, but would be helpful to see a payment received and overall balance/debt owing, similar to bank statements. Would also be helpful to go back further than 2 years.
- give options in the settings to customise; text size, layout etc. I don’t want/need larger text and would rather be able to see more information on my page.
- opening sub pages within the app means user accidentally closing services and have to go back into the service again.
- inbox notifications are not in real time and often come through after you’ve already opened and read the message.
- for CSA the information isn’t displayed easily/nicely, presuming it’s the same for other services too. The CSA app is better in my opinion. Not necessarily an app feature, but would be helpful to see a payment received and overall balance/debt owing, similar to bank statements. Would also be helpful to go back further than 2 years.
- give options in the settings to customise; text size, layout etc. I don’t want/need larger text and would rather be able to see more information on my page.
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For a 1st world county it’s 3rd world
Impossible to log into account. Says scan QR code on phone with a device… how can I scan a QR code with my phone is if it’s on my screen?! Who actually thought this app was a good idea? who comes up with these systems?! Does anyone in this gov actually have any practical sense of mind? Anyone out there? All I hear are echos
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Trash app
Can never sign in without resetting passwords that have previously worked and saved on keychain, most the time have to create a new account on myGov website just to go back to incorrect password and usernames trying to sign into this trash app
Built by incompetents
As other reviewers have commented, the method for logging in is mental, often juggling three Apps. Today it randomly decided I’d logged in too many times before I’d even tried to log in and it doesn’t send recovery codes by either SMD or email.
Trouble is, to run my business I have to use it. Yet more evidence that the Australian government hates small business.
Trouble is, to run my business I have to use it. Yet more evidence that the Australian government hates small business.
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Bad app I've ever used
Bad app
Ms. William Ian Miller
Centrelink
All 5 stars are suckers
This is the biggest pile of doo doo I’ve ever used and the my gov app can suck a fat one
MyGov
Just pathetic…almost unusable and very user unfriendly…did they pay somone for this rubbish app?
Worst app ever created
A complete waste of time, takes ages to work
The best our government can do?
Seriously, we pay how much tax? This is a complex and unreliable system thought up by a committee most likely.
Terrible
This app is possibly the worst app I have ever used, signing in on its own is a ginormous pain, wouldn’t even let me sign in because my password was wrong, even when I JUST changed the password 2 seconds ago. Atrocious waste of my tax
Useless
Never lets you log in and times out when trying to reset password etc. App is genuinely useless. If I could give a 0 I would.
Poor performance
The new travel expense claim process is abysmal. Nothing happens unlike the previous system which was timely.
Genuinely pathetic
This app automatically signs in using faceID or pin. There is no other way to sign in to the app once you have registered the device. Then if you want to access the ATO section, it then tells you that you haven’t signed in the correct way to view the page. If you sign out, there is literally no other way to sign in except for Face ID or pin. The other option is to de register the device. How can an app be so blatantly unfit for purpose be released?
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Useless app
Not useful
No doc download
Seriously can’t download documents from the app. Forced to go to the website to download. What’s the point of the app then?
AI reviews not fooling anyone
Just left a negative review due to this poor excuse of an ‘app’, and came back to warn anyone fooled by the positive and clearly AI written reviews. My favourite is the one who left the AI response in, closely followed by the many with the long ‘-‘ and no spaces either side - dead giveaway. Good job whoever is encouraging these…
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It’s no good
It’s not working. Very difficult to even sign in properly. I linked ATO with a call person who set it up on his end. I was stuck in a weird confusing run around the app was giving. The link is gone now and keeps asking me to link. No I’m sick of this. I linked Medicare, yes it was there then the app asked to link so thinking it’s like the ATO link I do relink and now it’s gone saying it’s linked to someone else. How on earth can someone have my exact credentials? I’ve got cancer that seems more tolerable than this app!
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Dreadful
Login in to get code. Have code. Go back. Login again. Get code. Duh. Only a government department could create such a mess.
Hardest app ever
I hate this app
It’s the worse app ever
It’s difficult to use and navigate and it’s security is ridiculous
Your forced to go out and get such high identity like a passport to get the strength of the account up to what’s needed to access details and having to get clearances all the time is ridiculous
You’ve got the worse app I’ve ever had and I refuse to use it
It’s the worse app ever
It’s difficult to use and navigate and it’s security is ridiculous
Your forced to go out and get such high identity like a passport to get the strength of the account up to what’s needed to access details and having to get clearances all the time is ridiculous
You’ve got the worse app I’ve ever had and I refuse to use it
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