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My Telstra

My Telstra

My Telstra: Making it easier

1.2K ratings
1096 reviews
With Ads
🔧 Utilities
Free
With Ads

Details

  • Released
  • Updated
  • July 25, 2012
  • June 30, 2026

Developer

Telstra Corporation Ltd
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About

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

✓Message support
✓Manage account details
✓Track payments
✓Recharge service
✓Check internet speed
✓Access Telstra Plus offers
✓Shop devices and accessories
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What users say

Summarized from real user reviews of My Telstra. Based on 1.2K reviews and a 4.3/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use
  • 🚀Quick recharge
  • 💡Convenient account management
  • 🔒Secure payment options
  • 👍Excellent customer service

Negative things

  • 🐛Frequent app crashes
  • 🔍Difficult to navigate
  • 💸Expensive data plans
  • 🔌Unreliable network coverage
  • 🤖Poor chatbot/AI support
See all reviews

What's New in My Telstra

126.1.102369

June 30, 2026

Bug fixes and enhancements

User reviews

Most RecentHighest RatedLowest Rated

Dissatified

Why does Telstra make billing changes that suit them and not their loyal customers? Talk about being totally disconnected with their customers! For 40 years they recognised that a business with many services would be the recipient of one monthly invoice now their systems are incapable of maintaining that and they need to issue several invoices for the same business and same level of services, Why???
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Disgruntled Ch 9 TV viewerDisgruntled Ch 9 TV viewer

Payment

Apple ID would be so much easier. My card is on my phone, so I have to flick back and forth doing payment and my memory is terrible. Just Apple ID, Face ID, done.
XMagyjfhjfChncbnXMagyjfhjfChncbn

Internet

Terrible internet. Terrible results
Baci PossumBaci Possum

Great service

I am with Telstra since 1997 and I have a good service!
Julianna SzodoraiJulianna Szodorai

Glitchy

If you have more than one number - they won’t let you get another service if one needs topping up, constantly glitches out and you have to start again
Must i1Must i1
See 1091 more reviews

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User experience

🐞

Reported Bugs

5 issues

Payment issues and failed recharges

Bug

Inaccurate data usage reporting

Bug

Login and account management problems

Bug

Compatibility issues with newer devices

Bug

Outdated information and broken links

Bug
✨

Requested Features

5 requests

Ability to view detailed billing history

Feature

Option to manage multiple accounts in one place

Feature

Improved data usage tracking and alerts

Feature

Seamless integration with other Telstra services

Feature

More self-service options to avoid long wait times

Feature

FAQ

What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.