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My Telstra

My Telstra

My Telstra: Making it easier

1.3K ratings
1308 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • July 25, 2012
  • September 16, 2026

Background Location Access

Developer

Telstra Corporation Ltd
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About

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

✓Message support
✓Manage account details
✓Track payments
✓Recharge service
✓Check internet speed
✓Access Telstra Plus offers
✓Shop devices and accessories
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What users say

Summarized from real user reviews of My Telstra. Based on 1.3K reviews and a 4.3/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use
  • 🚀Quick recharge
  • 💡Convenient account management
  • 🔒Secure payment options
  • 👍Excellent customer service

Negative things

  • 🐛Frequent app crashes
  • 🔍Difficult to navigate
  • 💸Expensive data plans
  • 🔌Unreliable network coverage
  • 🤖Poor chatbot/AI support
See all reviews
+1

What's New in My Telstra

129.0.105773

September 16, 2026

Home tab gets a makeover Check out our new-look Home tab, now with your Profile at the top left.

User reviews

Most RecentHighest RatedLowest Rated

John

Telstra nbn is rubish don't get it
Telstra service is rubish
Have to use my Optus mobile to get the internet despite paying Telstra for the top speed
best fortnite player the worldbest fortnite player the world

Push marketing notifications galore

Can’t opt out unless you turn off all notifications for the app. Typical Telstra behaviour. 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
$3&3!! Iirju$3&3!! Iirju

Overpriced

Overpriced and not satisfying
Kaka_275Kaka_275

Too expensive

Too expensive
Too expensiveeeeToo expensiveeee

Why isn’t ApplePay an option ?

it’s 2026. The lack of skills of your tech engineers speaks volumes. Can’t wait to swap to another mobile company
guguhuhuvguguhuhuv
See 1303 more reviews

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User experience

🐞

Reported Bugs

5 issues

Payment issues and failed recharges

Bug

Inaccurate data usage reporting

Bug

Login and account management problems

Bug

Compatibility issues with newer devices

Bug

Outdated information and broken links

Bug
✨

Requested Features

5 requests

Ability to view detailed billing history

Feature

Option to manage multiple accounts in one place

Feature

Improved data usage tracking and alerts

Feature

Seamless integration with other Telstra services

Feature

More self-service options to avoid long wait times

Feature

FAQ

What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.