My Telstra

My Telstra

My Telstra: Making it easier

1.2K ratings
1192 reviews
Free

Details

  • Released
  • Updated
  • July 25, 2012
  • August 18, 2026

Features

My Telstra screenshot #1 for iPhone
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My Telstra screenshot #8 for iPhone
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About

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

Message support
Manage account details
Track payments
Recharge service
Check internet speed
Access Telstra Plus offers
Shop devices and accessories
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What users say

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What's New in My Telstra

128.1.104313

August 18, 2026

Bug fixes and enhancements

User reviews

Payment method

Telstra is very frustrating to deal with. Trying to find details on MyTelstra of the credit card that I am using for my prepaid services and unable to do that. Can only find the last 4 digits. Only card details I can find is a card that expired on 04:2023 & the last four digits. Please provide some assistance
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STILL USELESS

DATA USAGE STILL INCORRECT..!!

HAS BEEN FOR 2 YEARS, COMPLAINT AFTER COMPLAINT AFTER COMPLAINT..

NOTHING EVER GETS DONE.!!

NO I DONT WANT CUSTOMER SERVICE
NO I DONT WANT TO RELOAD THIS USELESS APP
NO I DONT WANT BS EXCUSES.

I JUST WANT IT FIXED..!!!

IDIOTS……!!

STILL NOT FIXED IDIOTS, 18 MONTHS
NO RUSH..!!

AND NOW YOU COCKHEADS PLACED A RESTRICTION ON INTERNATIONAL CALLS, WHY..!!

AND YOU SAY YOU CANT FIX IT…

BEYOND A JOKE..!
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Piss poor

App crashes after update, tried to uninstall and reinstall, app is not even registering the uninstall on App Store.

No way to contact ACTUAL HUMAN.
Over 20 years with Telstra and seriously considering elsewhere.

Do waste your money!

Charged for something I did not use

I am out of Australia and you charged me for a service that I did not sign up for. My roaming has never been activated, and you charged me $10 for what?

Greedy

terrible, greedy so expensive , the Telstra point system is a joke , such a facade . earning discounts and getting cool products 🙄is a scam, after years of saving my points I finally get a tiny discount on my bill after Telstra raised the prices , so I don’t really get a savings

Developer apps

User experience

🐞

Reported Bugs

5 issues

Payment issues and failed recharges

Bug

Inaccurate data usage reporting

Bug

Login and account management problems

Bug

Compatibility issues with newer devices

Bug

Outdated information and broken links

Bug

Requested Features

5 requests

Ability to view detailed billing history

Feature

Option to manage multiple accounts in one place

Feature

Improved data usage tracking and alerts

Feature

Seamless integration with other Telstra services

Feature

More self-service options to avoid long wait times

Feature

FAQ

What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.