My Telstra

My Telstra

My Telstra: Making it easier

1.2K ratings
1147 reviews
Free

Details

  • Released
  • Updated
  • July 25, 2012
  • July 26, 2026
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About

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

Message support
Manage account details
Track payments
Recharge service
Check internet speed
Access Telstra Plus offers
Shop devices and accessories
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What users say

See all reviews

What's New in My Telstra

127.1.103156

July 26, 2026

Bug fixes and enhancements

User reviews

So painful

Logging in with so many checks and confirmations is so painful

Thanks

Thanks for your prompt and professional follow up; consideration and resolution.
Thank-you Kevin

Expensive

Your phone credit’s too expensive and doesn’t last long.
I thought that choosing to do prepaid plans every month would be cheapest, but $44 for 1 month is too much.

Data extras are cash grabs

Just wanted to recharge my account before it had expired and it is very difficult and non obvious way to do this; instead customers are corralled into over priced data extras

Telstra app not showing connected devices.

Have created a case with Telstra chat still no resolution, 2nd case has gone in today, note the issue was meant to be finagled and the case was closed how ever the issue is still present , raised another case.

Developer apps

User experience

🐞

Reported Bugs

5 issues

Payment issues and failed recharges

Bug

Inaccurate data usage reporting

Bug

Login and account management problems

Bug

Compatibility issues with newer devices

Bug

Outdated information and broken links

Bug

Requested Features

5 requests

Ability to view detailed billing history

Feature

Option to manage multiple accounts in one place

Feature

Improved data usage tracking and alerts

Feature

Seamless integration with other Telstra services

Feature

More self-service options to avoid long wait times

Feature

FAQ

What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.