My Telstra

My Telstra

My Telstra: Making it easier

1.3K ratings
1427 reviews
Free

Details

Released
July 25, 2012
Updated
October 18, 2026

Background Location Access

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About

Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.

✓Message support
✓Manage account details
✓Track payments
✓Recharge service
✓Check internet speed
✓Access Telstra Plus offers
✓Shop devices and accessories
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What users say about My Telstra

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What's New in My Telstra

130.0.106975

October 18, 2026

Scan in your payment method You can now scan your card to safely pay via My Telstra app with ease, and store your details for future use.

User reviews

No Phone overseas

Telstra let me down overseas. With no phone, no connection. Very bad service and experience

Troys Cabinet Restor

It’s too difficult to just look at my invoice breakdown. I got so many adverts on other things points new phones. You sent me a reminder 2 weeks in advance to pay my bill well let me see it easier as that’s what I was told I needed this app for as no paperwork invoice will be issued

Bad signal

I've had problems with my internet signal for months. That I work at the cdb but this is terrible

Worst App and Telstra Scamming Reward Points

Trying to claim tpoints for rewards but can’t sign into the app and get an error.. forget username, reset password, blah blah.. still doesn’t sign in.

Try the website.. oh, signs in just fine with the username and password. Go to redeem points and takes you back to the broken app?!

Chat help? Nope. Pointless cause can’t sign in lol absolute joke
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Appalling

Just email my bill, no need to sign in to pay bill . Absolutely appalling system.
If there was an alternative service provider I would be gone.

Developer apps

User experience

🐞

Reported Bugs

5 issues

Payment issues and failed recharges

Bug

Inaccurate data usage reporting

Bug

Login and account management problems

Bug

Compatibility issues with newer devices

Bug

Outdated information and broken links

Bug
✨

Requested Features

5 requests

Ability to view detailed billing history

Feature

Option to manage multiple accounts in one place

Feature

Improved data usage tracking and alerts

Feature

Seamless integration with other Telstra services

Feature

More self-service options to avoid long wait times

Feature

FAQ

What can I do with the My Telstra app?

The My Telstra app allows you to manage your Telstra account, track orders, make payments, recharge your service, and check your internet speed. You can also get in touch with support, access exclusive Telstra Plus offers, and shop for devices and accessories.

How can I get help through the app?

You can get help by sending a message directly through the app. You will be notified when a reply is received. The app boasts a high resolution rate for queries, with 98% of issues resolved in-app.

Is the My Telstra app free to use?

Yes, the My Telstra app is free to download and use. While the app itself is free, it does contain advertisements.

What features are available for managing my service?

You can update your personal details, track payments, and manage your services within the app. For your mobile service, you can track your usage, set up auto recharge, and gain control over your plan. For internet services, you can monitor outages, restart your modem, and check your internet speed.

Can I shop for new devices or accessories in the app?

Yes, the app allows you to shop for the latest tech, including devices and accessories, directly through your fingertips.