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Belong

Belong

Belong broadband and mobile

0 ratings
135 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • November 21, 2014
  • October 8, 2026

Features

Developer

Telstra Corporation Ltd
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Belong screenshot #1 for iPhone
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Belong screenshot #6 for iPhone
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❓5 answered
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About

This app offers affordable mobile and internet plans with simple features and pricing. It provides reliable coverage across Australia and robust security to protect against cyber threats. Users can easily manage their accounts online or through various support channels.

✓Low-cost plans
✓Trusted Australian network
✓Self-management online
✓Phone, chat, email support
✓Cyber threat blocking
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What users say

Summarized from real user reviews of Belong. It highlights the 7 positives and 9 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Simple and easy to use
  • 💰Great value and affordable pricing
  • 📶Reliable service and good coverage (on Telstra network)
  • 🔄Data rollover and sharing features
  • ✅Seamless setup and migration
  • 📱Good mobile service experience
  • 💡Eco-friendly approach

Negative things

  • 🐌Slow app performance and loading times
  • 🐛App glitches and crashes
  • ❌Difficult or frustrating login process
  • 📉Inconsistent internet speed, especially at peak times
  • 🗣️Poor customer service and communication issues
  • 🌐App is a web wrapper, not a native app
  • 💳Payment and billing issues
  • 🚫Lack of features or missing functionality
  • 🤔Inconsistent network performance in certain areas
+1

What's New in Belong

4.18.0

October 8, 2026

Added Shop tab showing active promotions and offers

User reviews

Most RecentHighest RatedLowest Rated

Slow and laggy

While being occasionally updated, the app is super laggy and slow in functioning, particularly on iOS27.

I know Apple have really screwed up iOS27, but the Belong app needed work on iOS26
coryspkcoryspk

Digital Inequality from iOS upgrades

The decision to only support phones with newer iOSs is disappointing and feels unfair to users who cannot afford to upgrade their devices regularly. Not everyone has the financial ability to purchase the latest phone, so restricting access based on device age can disproportionately exclude lower-income users. While updating technology is understandable, developers should consider supporting older devices for longer so affordability doesn’t become a barrier to accessing the app. Overall, the app risks contributing to the digital divide rather than providing an inclusive experience for all users.
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unicorntoesunicorntoes

Response from developer

Hi there, thanks for sharing your feedback with us. We completely understand your concerns. Device compatibility requirements are necessary to ensure the service remains secure, reliable and able to support the latest features and security updates. While we know this can be disappointing for customers with older devices, these requirements help us provide a safe and consistent experience. If you need assistance with your service, please get in touch with us at 1300 235 664 (8am-8pm AEST) and we’ll go from there. - Sweeney

Belong not suitable for I watches

I know Belong uses the Telstra network, so I expected it to work with my Apple Watch Ultra 3. Unfortunately, I’ve been unable to connect my watch to Belong cellular service. My iPhone has normal signal and the eSIM is working, but the Apple Watch setup keeps failing.

It’s very disappointing and frustrating. If Belong uses the Telstra network, there should be better support and clearer information about Apple Watch compatibility.
Show more
JIBY06JIBY06

Response from developer

Hi there, thanks for reaching out and sharing your feedback with us. We completely understand how frustrating this would be. At this stage, Belong doesn’t support cellular connectivity on smartwatches, including Apple Watch. We'll make sure to pass this feedback on to our teams. -Sweeney

Ap needs work

Very simple app, which is fine because it is my backup phone. I don’t really need it to do very much. However, it doesn’t do one of the basic things you’d really expect from a mobile phone app… DAILY usage.!!!!!
Especially for plans on very limited data.
I need to know which days used heaps/less, and which aps used the data even.. so I can preserve my data!
All you can get is data that’s remaining
Show more
TrepidationsTrepidations

Response from developer

Thanks for your feedback about the app. While daily internet usage is not available, most smartphones do have a data setting which will allow you to see the amount of mobile data you've used each day. -Rhys

My belong wifi won’t work

Uh iv been trying to get into my belong account and it’s asking for an update but then when I clicked on it it goes to the app and that is it so now I can’t pay or see my account what do I do
flegling24flegling24

Response from developer

Hi there, we're sorry you're having trouble accessing your account. Could you please try uninstalling and then reinstalling the Belong app. This can often resolve issues like this. If you're still unable to access your account, please get in touch with us at 1300 235 664 (8am-8pm AEST) and our team will lend you a hand. -Sweeney

See 130 more reviews

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User experience

🐞

Reported Bugs

22 issues

App doesn't load or shows blank screen

Bug

Login process fails or loops

Bug

Cannot download invoices from the app

Bug

App crashes frequently

Bug

QR code scanner not working

Bug

SMS verification code issues

Bug

Passcode setup issues

Bug

App requires frequent updates and re-logins

Bug

MMS messaging broken

Bug

Send button in chat does nothing

Bug

App logs out after closing

Bug

App freezes on the same screen

Bug

App not working on 5G mobile data

Bug

App redirects to browser for login

Bug

Face and finger recognition not recognized

Bug

Page not found error on login

Bug

Error message: 'null is not an object'

Bug

App not working when receiving info from server

Bug

Dashboard not displaying after login

Bug

SIM card reported as void

Bug

Internet connection drops during the day

Bug

App is a web wrapper, not a native app

Bug
✨

Requested Features

11 requests

Major app redesign needed

Feature

App features should be native, not webpages

Feature

More data top-up options

Feature

iPad version of the app

Feature

Option to turn off auto-recharge

Feature

Add widgets to the Home Screen

Feature

More payment options (e.g., BPAY, weekly/fortnightly)

Feature

Native Face ID/Fingerprint login

Feature

Ability to manage multiple phone numbers in one account

Feature

Improve app responsiveness and speed

Feature

Fix MMS messaging

Feature

FAQ

What does the Belong app do?

The Belong app provides access to low-cost mobile and internet plans. It allows users to manage their accounts, check network coverage, and access customer support. The service is backed by Telstra's network.

What are the key features of Belong plans?

Key features include nice prices with simple plans, trusted Australian network coverage reaching 98.8% of the population, and easy self-management online. The network also offers awesome security with phishing protection.

How much do Belong plans cost?

Belong offers low-cost mobile and internet plans. The pricing is described as 'nice prices' due to simple plans and features, making them affordable for users. Specific plan costs can be found by managing your account online.

Is Belong available in Australia?

Yes, Belong operates in Australia and utilizes a trusted Australian network that provides mobile coverage to 98.8% of the population. Their services are designed for Australian customers.

How can I get support for Belong?

You can easily manage your Belong account online. If you need further assistance, support is available via phone, chat, or email. This multi-channel approach ensures you can reach them through your preferred method.