Belong vs myGov
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Belong
This app offers affordable mobile and internet plans with simple features and pricing. It provides reliable coverage across Australia and robust security to protect against cyber threats. Users can easily manage their accounts online or through various support channels.
- Low-cost plans
- Trusted Australian network
- Self-management online
- Phone, chat, email support
- Cyber threat blocking
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Belong Low-cost mobile and internet plans backed by Telstra. - Nice prices Simple plans and features mean low costs for you. - Trusted Australian network Get mobile coverage to 98.8% of the population and connection you can rely on. - Easy peasy Self-manage online – or reach out via phone, chat or email. - Awesome security, less phishing On a network that blocks loads of cyber threats.
myGov
Access Australian government services securely on your mobile device. Manage your inbox messages, access services quickly, and store digital cards and certificates in a digital wallet. Simplifies interactions with government agencies.
- Secure mobile sign-in
- Manage inbox messages
- Quick service access
- Digital wallet for cards and certificates
- Easy government interaction
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Official Australian Government myGov app to use myGov on your mobile. The myGov app makes dealing with government simple and easy. You can use this app to: • securely sign in to myGov on your mobile with a myGov app PIN, Touch ID or Face ID • easily view and manage your myGov Inbox messages • quickly access your services • store some government digital cards and certificates in the digital wallet. You need a myGov account to set up the app. If you don’t have an account, create one on the myGov site, go to my.gov.au To find out more go to my.gov.au/app myGov is not the same as myID (formerly myGovID). myID is the Australian Government’s Digital Identity app. For more information about myID go to myid.gov.au
Screenshots
Verdict
The clearest difference is review sentiment: Belong at 35% against myGov's 6%. myGov's advantage is update cadence (monthly vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Belong ships an update every 3 months, myGov monthly. Both last shipped on November 1, 2026.
| Parameter | Belong | myGov |
|---|---|---|
| Price | Free | Free |
| Rating | — | 2.3 (18 ratings) — better |
| Positive reviews | 34.8% of reviews — better | 6.3% of reviews |
| Number of ratings | — | 18 — better |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.4 — better | 16.6 |
| Further details — not scored | ||
| Size | 31 MB | 17 MB |
| Age rating | 4+ | 4+ |
| Developer | Telstra Corporation Ltd | Services Australia |
Customer experience
Belong
myGov
User reviews
Belong
From App Store reviewsWhat we love
- 👍 Simple and easy to use
- 💰 Great value and affordable pricing
- 📶 Reliable service and good coverage (on Telstra network)
- 🔄 Data rollover and sharing features
- ✅ Seamless setup and migration
Room to improve
- 🐌 Slow app performance and loading times
- 🐛 App glitches and crashes
- ❌ Difficult or frustrating login process
- 📉 Inconsistent internet speed, especially at peak times
- 🗣️ Poor customer service and communication issues
myGov
From 18 App Store ratingsWhat we love
- 🚀 Easy to use
- 🔒 Secure login options
- 👍 Convenient access to government services
- 👍 Wallet integration for cards
Room to improve
- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and access information
- ⏱️ Slow performance and loading times
- 🔒 Overly complex authentication process
- 🤔 Confusing user interface
Bugs and requests
Belong
Reported bugs
22 issues- App doesn't load or shows blank screen
- Login process fails or loops
- Cannot download invoices from the app
- App crashes frequently
- QR code scanner not working
Show 17 moreShow fewer
- SMS verification code issues
- Passcode setup issues
- App requires frequent updates and re-logins
- MMS messaging broken
- Send button in chat does nothing
- App logs out after closing
- App freezes on the same screen
- App not working on 5G mobile data
- App redirects to browser for login
- Face and finger recognition not recognized
- Page not found error on login
- Error message: 'null is not an object'
- App not working when receiving info from server
- Dashboard not displaying after login
- SIM card reported as void
- Internet connection drops during the day
- App is a web wrapper, not a native app
Requested features
11 requests- Major app redesign needed
- App features should be native, not webpages
- More data top-up options
- iPad version of the app
- Option to turn off auto-recharge
Show 6 moreShow fewer
- Add widgets to the Home Screen
- More payment options (e.g., BPAY, weekly/fortnightly)
- Native Face ID/Fingerprint login
- Ability to manage multiple phone numbers in one account
- Improve app responsiveness and speed
- Fix MMS messaging
myGov
Reported bugs
5 issues- Unable to log in or access services
- Inbox messages not loading or disappearing
- Compatibility issues with newer devices
- Inability to submit job applications or evidence
- Incorrect information displayed in app
Requested features
5 requests- Improve app stability and reliability
- Simplify login and authentication process
- Enhance user interface and navigation
- Add ability to print or download documents
- Improve integration with other government apps
In-app purchases
Belong
No in-app purchases
myGov
No in-app purchases
