Comparison

Service NSW vs Belong

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Service NSW

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

Highlights
  • Digital driver license
  • QR code check-in
  • View and pay fines
  • Access competency cards
  • Verify digital licenses
  • COVID-19 and Flu information
Features
Read full description

The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience

About

Belong

This app offers affordable mobile and internet plans with simple features and pricing. It provides reliable coverage across Australia and robust security to protect against cyber threats. Users can easily manage their accounts online or through various support channels.

Highlights
  • Low-cost plans
  • Trusted Australian network
  • Self-management online
  • Phone, chat, email support
  • Cyber threat blocking
Features
Read full description

Belong Low-cost mobile and internet plans backed by Telstra. - Nice prices Simple plans and features mean low costs for you. - Trusted Australian network Get mobile coverage to 98.8% of the population and connection you can rely on. - Easy peasy Self-manage online – or reach out via phone, chat or email. - Awesome security, less phishing On a network that blocks loads of cyber threats.

Screenshots

Service NSW4 screens
Belong4 screens

Verdict

The call

The clearest difference is update cadence: Service NSW at every 2 weeks against Belong's every 3 months. On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Service NSW ships an update every 2 weeks, Belong every 3 months. Both last shipped on October 26, 2026.

Scorecard1 real difference · 9 level
Service NSW versus Belong: the parameters behind the verdict, then further details
ParameterService NSWBelong
PriceFreeFree
Rating4.6 (585 ratings) — better—
Positive reviews31.2% of reviews34.8% of reviews — better
Number of ratings585 — better—
Update frequencyEvery 2 weeks — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPod — betteriPhone
Requires iOS15.5 — better16.4
Further details — not scored
Size158 MB31 MB
Age rating4+4+
DeveloperService NSWTelstra Corporation Ltd

Customer experience

Service NSW

All ratings581 ratings
Positive89.3%
Neutral1.9%
Negative8.8%
Written reviews542 reviews
Positive31.2%
Neutral6.8%
Negative62.0%

Belong

Written reviews135 reviews
Positive34.8%
Neutral5.9%
Negative59.3%

User reviews

Service NSW

From 585 App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Convenient digital credentials
  • 🚀 Quick rego renewal
  • 👍 Excellent customer service
  • 👍 Improving user experience

Room to improve

  • 🐛 Frequent crashes and errors
  • 🐛 Unreliable data loading
  • 🐛 Difficult to navigate
  • 🐛 Inconsistent functionality
  • 🐛 Buggy multi-factor authentication

Belong

From App Store reviews

What we love

  • 👍 Simple and easy to use
  • 💰 Great value and affordable pricing
  • 📶 Reliable service and good coverage (on Telstra network)
  • 🔄 Data rollover and sharing features
  • ✅ Seamless setup and migration

Room to improve

  • 🐌 Slow app performance and loading times
  • 🐛 App glitches and crashes
  • ❌ Difficult or frustrating login process
  • 📉 Inconsistent internet speed, especially at peak times
  • 🗣️ Poor customer service and communication issues

Bugs and requests

Service NSW

Reported bugs

5 issues
  • Unable to load personal details
  • Inconsistent registration display
  • Trouble adding licenses and credentials
  • Repeated login issues
  • Unreliable COVID-19 exposure notifications

Requested features

6 requests
  • Add search functionality
  • Improve digital license management
  • Streamline credential linking process
  • Enhance COVID-19 check-in features
  • Integrate with other government services
Show 1 more
  • Provide better notifications and alerts

Belong

Reported bugs

22 issues
  • App doesn't load or shows blank screen
  • Login process fails or loops
  • Cannot download invoices from the app
  • App crashes frequently
  • QR code scanner not working
Show 17 more
  • SMS verification code issues
  • Passcode setup issues
  • App requires frequent updates and re-logins
  • MMS messaging broken
  • Send button in chat does nothing
  • App logs out after closing
  • App freezes on the same screen
  • App not working on 5G mobile data
  • App redirects to browser for login
  • Face and finger recognition not recognized
  • Page not found error on login
  • Error message: 'null is not an object'
  • App not working when receiving info from server
  • Dashboard not displaying after login
  • SIM card reported as void
  • Internet connection drops during the day
  • App is a web wrapper, not a native app

Requested features

11 requests
  • Major app redesign needed
  • App features should be native, not webpages
  • More data top-up options
  • iPad version of the app
  • Option to turn off auto-recharge
Show 6 more
  • Add widgets to the Home Screen
  • More payment options (e.g., BPAY, weekly/fortnightly)
  • Native Face ID/Fingerprint login
  • Ability to manage multiple phone numbers in one account
  • Improve app responsiveness and speed
  • Fix MMS messaging

In-app purchases

None

Service NSW

No in-app purchases

None

Belong

No in-app purchases

Questions

Is Service NSW free?
Service NSW is free to download, with no in-app purchases.
Is Belong free?
Belong is free to download, with no in-app purchases.
Do Service NSW or Belong have ads?
Neither Service NSW nor Belong shows ads.
Which is updated more often, Service NSW or Belong?
Service NSW ships an update every 2 weeks, and Belong every 3 months. Most recently, Service NSW was updated on October 26, 2026 and Belong on October 26, 2026.

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