My Optus vs Service NSW
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Optus
Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.
- Manage services
- View subscriptions
- Shop for deals
- 24/7 messaging support
- Secure payments
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The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus * Shopping experience Making it even easier to shop and buy with us * Messaging Access 24/7 support at your fingertips * Payments made easier Make fast, secure and easy payments * Not an Optus customer? You can still download My Optus App to experience the Optus network and shop our latest deals Help & Support: https://optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy
Service NSW
Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.
- Digital driver license
- QR code check-in
- View and pay fines
- Access competency cards
- Verify digital licenses
- COVID-19 and Flu information
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The official Service NSW app, making it easier to access government services. Some 5 star reviews: • “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM • “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB Access the following digital licences and credentials, with more to come: • Driver Licence • RSA/RCG Competency Card • Working with Children Check • Recreational Fishing Licence • Boat Driver Licence • Seniors card • Trade Licences Apply for and use vouchers: • Active and Creative Kids QR Code Check-in • Quick, contactless check in • Point your device camera at a Service NSW QR Code to get started • Save your details for a faster check in next time Useful tools and services: • Verify a Digital Driver Licence via our licence checker • Check or renew a registration • Sign into licensed venues • COVID-19 and Flu information • Set up for multi-factor authentication Fines and demerits: • View and pay your traffic fines • View your demerits Tell us what you think: • Help us help you! We’re always working on a better, stronger, faster app • Share what you’d like to see in the app: we use your feedback to continuously improve the app experience
Screenshots
Verdict
My Optus and Service NSW both sit at 4.5 stars, but that hides the real split: 31% of Service NSW's written reviews are positive against 21% of My Optus's. On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for My Optus against 4.6 for Service NSW. Both are backed by a comparable volume of ratings — 1.1K and 568 respectively. Written reviews are what separate them: 21% of My Optus's written reviews are positive against 31% of Service NSW's.
My Optus ships an update every 3 weeks, Service NSW fortnightly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.
| Parameter | My Optus | Service NSW |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (1.1K ratings) | 4.6 (568 ratings) — better |
| Positive reviews | 21.5% of reviews | 31.3% of reviews — better |
| Number of ratings | 1.1K — better | 568 |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.5 |
| Further details — not scored | ||
| Size | 159 MB | 154 MB |
| Age rating | 4+ | 4+ |
| Developer | Optus Mobile | Service NSW |
Customer experience
My Optus
Service NSW
User reviews
My Optus
From 1.1K App Store ratingsWhat we love
- 👍 Good service and customer support
- 🚀 Easy to use app
- 💡 Useful data donation feature
Room to improve
- 🐛 Frequent app crashes and technical issues
- ⚠️ Unreliable network coverage and internet speeds
- 🤖 Poor in-app customer support and communication
- 💰 Expensive plans and hidden fees
- 🔒 Security and privacy concerns after data breaches
Service NSW
From 568 App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience
Room to improve
- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication
Bugs and requests
My Optus
Reported bugs
3 issues- Login issues and inability to access account details
- Inconsistent data tracking and usage reporting
- Inability to complete basic tasks like bill payments
Requested features
4 requests- Add dark mode option
- Improve app stability and reliability
- Provide better transparency on data usage and billing
- Enhance customer service and support channels
Service NSW
Reported bugs
5 issues- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications
Requested features
6 requests- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services
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- Provide better notifications and alerts
In-app purchases
My Optus
No in-app purchases
Service NSW
No in-app purchases
