Mr Bruce
Thank you for the extension
Very useful app, please fix roaming data status
This app has been improved greatly over the years. Good access to all the info needed.
However one error has persisted for years and never been corrected even though it's very simple to fix.
When using the travel pass while overseas, and using the app to check the status of the travel pass via USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB left. The MB data showing here is actually what has been USED, rather than remaining. Stressful to see 10MB left just minutes after the pass is activated while travelling. I've asked Optus call centre several times to fix this confusing bug.
Please fix, so it shows the correct figure MB REMAINING, not data used.
(The status of data usage for my other services shows correctly).
However one error has persisted for years and never been corrected even though it's very simple to fix.
When using the travel pass while overseas, and using the app to check the status of the travel pass via USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB left. The MB data showing here is actually what has been USED, rather than remaining. Stressful to see 10MB left just minutes after the pass is activated while travelling. I've asked Optus call centre several times to fix this confusing bug.
Please fix, so it shows the correct figure MB REMAINING, not data used.
(The status of data usage for my other services shows correctly).
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Changes for the worst
This app used to be usable when you ran out of credit and would remember all your details but now it doesn’t, even when updating regularly. It takes you straight to the Optus website anyway and makes you enter all your details, requiring Wi-Fi connection.
Worst help messages
Every time when I try to chat and get assistant from Optus app they live in a different world. It always takes them over an hour to answer a question and at the end they never resolve my problem. I think people from India working in the chat and they never understand your questions and it is so frustrating to get an answer for a simple question. I been texting with a guy named Murali and if I ask about billing he’ll be taking about the sky. So frustrating
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Testing
Still new to me.
Great service!
Great app and very easy to use! Awesome coverage and data!
Service is poor, promises made and never kept. Waste of money
And time problems never fixed. You load and down loads under 5
Useless app for messaging
Your website and the app keeps directing to download and use the messaging service and I hv been trying my for the past few weeks the messaging feature doesn’t load at all . Absolute PAIN and your certification process is super long to get to speak to someone and the chatting can take forever to get a solution. There is no call back service either as you can’t expect the customer to be on chat forever and if we don’t we do the verification all over again. Would be easy if we were given the choose to request a call back
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Easy pay
Easy to operate, and options of your late or a little short on funds
Customer service
Your non-voice customer support replies very slow and doesn't know what to do.
Awesome
High Spectrum with affordable price
Works well for us
I’ve been with Optus since I left Telstra in early 2000’s & apart from that one glitch when there was no connection all day - I’ve had not a single issue.
Pathetic app for a pathetic company
The app asks me to verify myself every time I close the app and log back in such a headache but I wouldn’t expect more from a pathetic company like Optus who also scams there customers!
Glitches
The app constantly has problems and I can’t access billing and regularly can’t pay a bill due to app problems. Yes I can go online but what is the point in having an app for convenience and ease when it never works?
Customer services
Amazing customer service, so helpful and kind people
Something needs to change
For six months straight I’ve had absolutely dreadful coverage where I live.
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
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Customer Service
Best customer service ever, thanks “Ashutosh” for your help.
Tribble experience
Absolutely terrible experience with Optus. I signed a $60 contract, yet I was billed $70. I contacted customer support through the online chat, where I was assisted by Pranjal. It took over an hour because the responses were incredibly slow, and after all that time, the billing issue still wasn’t resolved correctly.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
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PDF downloads
This app never lets me download the PDF for payments or usages. When I press download it uses my Face ID to start downloading but never downloads. I then can’t even access any file in the app unless I restart it completely
Long wait
Staff is so unprofessional
They do not care their customers
They do not care their customers
