Glitches
The app constantly has problems and I can’t access billing and regularly can’t pay a bill due to app problems. Yes I can go online but what is the point in having an app for convenience and ease when it never works?
Customer services
Amazing customer service, so helpful and kind people
Something needs to change
For six months straight I’ve had absolutely dreadful coverage where I live.
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
I’ve talked to multiple help line employees and nothing has changed.
Not only is Optus themselves useless but this app won’t even let me view messages on the message us section if I have to come back later or if my data isn’t working.
I’ve also missed out on multiple projects and it constantly delays me being able to send out invoices but each time I want to sort it out I have to talk to a robot, then an offshore worker. Now I’m waiting for a call from someone higher up who will likely also be offshore.
With all the massive issues Optus have causes nation wide lately they need to do much much better
This isn’t good enough
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Customer Service
Best customer service ever, thanks “Ashutosh” for your help.
Tribble experience
Absolutely terrible experience with Optus. I signed a $60 contract, yet I was billed $70. I contacted customer support through the online chat, where I was assisted by Pranjal. It took over an hour because the responses were incredibly slow, and after all that time, the billing issue still wasn’t resolved correctly.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
It’s unacceptable to overcharge customers and then make them spend over an hour trying to get it sorted, only to leave the problem unresolved. The customer service was frustrating, inefficient, and disappointing. I expected much better from a major telecommunications company. I won’t be recommending Optus based on this experience.
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PDF downloads
This app never lets me download the PDF for payments or usages. When I press download it uses my Face ID to start downloading but never downloads. I then can’t even access any file in the app unless I restart it completely
Long wait
Staff is so unprofessional
They do not care their customers
They do not care their customers
DONT BOTHER BASIC FUNCTIONS DONT WORK POOR CUSTOMER SERVICE
i should of read the reviews it's clear after the first 3-4 i'm not the only one experiencing issue and seems like they're in no rush to fix the issues. wish i could give 0 stars, not sure if the app works for anyone else in 2026. Wont even keep me logged in, just talking to support for an hour i had to verify my account with code sent to my email 11 times before continuing the conversation. i have latest ios and app version, continuous "server error" only in optus app. No response or answers when asking why, just "turn phone on and off" or "you need to verify your account, have you done that" poor customer service. i'll be switching providers.
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Yes Optus
Yes I am still with Yes Optus,
Expensive & poor network coverage
Tbh it’s not really worth it paying $70 for this kind of network coverage. If we past city limits like 30km away no network coverage. Within the city limits network sucks hardly 1 bar or 2 bar network 👎
Very Bad customer service on Chat
very disappointed
Worst app ever
Optus app sucks it keeps signing me out and sending me in a circle! I’ve been trying to pay my now overdue bill on my wifi and am unable to do so. Give Optus a big miss unless you want headache after headache. I tried to do upgrade and protect on my phone but they lost my device for 6 months and kept trying to charge me for it on top of my bill so was unable to pay my phone bill. They eventually cut my phone off despite being in constant contact with them. I am on a business plan so lost 2 weeks worth of business because of the incompetence of Optus. Go with anybody except Optus. They are now trying to charge me for 2 devices despite handing in my old device to the store. Avoid the headache and choose any other provider.
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Great Service
Great service, they are understand & will help you where they can, new products to over due bills.
But, they still won’t really look after you when it comes to the cost of the service’s, I have four phones & the net with them. The only convenience is paying everything at the same time.
Look for hidden charges! Extra inter next speed is one. You do not need extra speed we use Optic Fibre, light not AC/DC, they control the speed of what your line can take, it doesn’t affect your usage.$30 the charge for the speed X 500,000 uses that’s $15 Mil on speed charges alone. It’s greed & they can afford discounts.
Gee I’ve just talked myself out of Optus Duh 🙄🤔🤪
But, they still won’t really look after you when it comes to the cost of the service’s, I have four phones & the net with them. The only convenience is paying everything at the same time.
Look for hidden charges! Extra inter next speed is one. You do not need extra speed we use Optic Fibre, light not AC/DC, they control the speed of what your line can take, it doesn’t affect your usage.$30 the charge for the speed X 500,000 uses that’s $15 Mil on speed charges alone. It’s greed & they can afford discounts.
Gee I’ve just talked myself out of Optus Duh 🙄🤔🤪
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Service
Very good customer service.
Thank
Thank
Does not really work
I do not frequently use this app, but when I try to use it, 8 out of 10 times it is not working.
Good
I like the app, it’s easy to navigate and pay my bill. My biggest issue is when there is no wifi I can’t connect to support too see what internet issues are occurring and when they will be resolved.
Can’t Login
Can’t Even Login With My Mobile Number & Using The Validation Codes, Optus We Have A Problem.
roaming shows $10
inside the manage roaming part of app it says my roaming is $10 day not $5 per my contract
Nooooo!
Rubbish app and provider. Have a near new iPhone up to date with good connectivity. It crashes when trying to look at my bills to pay have spent 20 minutes on the phone with tech support. Still no joy. After 30years of business loyalty is is Quicker to start an account with the competition who doesn’t rest on their laurels. If I could give it no stars I would
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Amazing customer support service from Patrict and the Advocacy Team
Dear Jomari Tores and The Advocacy Team,
I am writing to express my sincere gratitude and to provide positive feedback regarding the outstanding support I received today from Patrick from the Optus Advocacy Team.
I have been a loyal Optus customer since 2018, and throughout that time I have always appreciated Optus' services. However, today's experience with Patrick was truly exceptional and deserves recognition.
My family has recently been experiencing significant financial hardship. We have four young children, including a newborn baby, and the past few months have been extremely challenging financially and emotionally.
From the beginning of our conversation, Patrick listened with genuine compassion, patience, and understanding. He took the time to hear our situation without judgment and treated us with kindness and respect throughout the entire process.
What impressed me most was not only his empathy, but also his willingness to find a practical solution. Patrick was able to assist us with a credit towards our outstanding Optus account. This support made an enormous difference to our family and significantly reduced a financial burden that had been causing us a great deal of stress.
In a time when we were feeling overwhelmed, Patrick made us feel heard, valued, and supported. He listened with compassion and solved the issue with ease and professionalism.
Experiences like this are the reason I have remained with Optus since 2018. After the support I received today, I feel even more confident recommending Optus to my friends and family. In particular, I often support and chat with newly arrived migrants and families as they settle into Australia, and I will gladly recommend Optus to them because of the genuine care and support that Patrick and the Advocacy Team have shown.
Please pass on my heartfelt thanks and appreciation to Patrick. He is a wonderful representative of Optus and a great example of customer service at its very best.
Thank you, Patrick, for your kindness, understanding, and support. What you did today has made a real and meaningful difference to our family.
Thank you most sincerely to Jomari and your Advocacy Team.
Kind regards,
Huu
Loyalty customer since 2018
I am writing to express my sincere gratitude and to provide positive feedback regarding the outstanding support I received today from Patrick from the Optus Advocacy Team.
I have been a loyal Optus customer since 2018, and throughout that time I have always appreciated Optus' services. However, today's experience with Patrick was truly exceptional and deserves recognition.
My family has recently been experiencing significant financial hardship. We have four young children, including a newborn baby, and the past few months have been extremely challenging financially and emotionally.
From the beginning of our conversation, Patrick listened with genuine compassion, patience, and understanding. He took the time to hear our situation without judgment and treated us with kindness and respect throughout the entire process.
What impressed me most was not only his empathy, but also his willingness to find a practical solution. Patrick was able to assist us with a credit towards our outstanding Optus account. This support made an enormous difference to our family and significantly reduced a financial burden that had been causing us a great deal of stress.
In a time when we were feeling overwhelmed, Patrick made us feel heard, valued, and supported. He listened with compassion and solved the issue with ease and professionalism.
Experiences like this are the reason I have remained with Optus since 2018. After the support I received today, I feel even more confident recommending Optus to my friends and family. In particular, I often support and chat with newly arrived migrants and families as they settle into Australia, and I will gladly recommend Optus to them because of the genuine care and support that Patrick and the Advocacy Team have shown.
Please pass on my heartfelt thanks and appreciation to Patrick. He is a wonderful representative of Optus and a great example of customer service at its very best.
Thank you, Patrick, for your kindness, understanding, and support. What you did today has made a real and meaningful difference to our family.
Thank you most sincerely to Jomari and your Advocacy Team.
Kind regards,
Huu
Loyalty customer since 2018
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