can't login anymore
since the last update I can't login to the app, because the keyboard won't show in order for me to type in the verification code. great work, guys.
edit: yeah, pretty sure assuming everyone's on an i*Phone* is why it doesn't work. I certainly deleted the app, you're right about that... I'll also be changing carrier, since you wanna start charging $200 for long expiry instead of $50. been with y'all for almost 20 years, shame on you.
edit: yeah, pretty sure assuming everyone's on an i*Phone* is why it doesn't work. I certainly deleted the app, you're right about that... I'll also be changing carrier, since you wanna start charging $200 for long expiry instead of $50. been with y'all for almost 20 years, shame on you.
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Great service
Awesome service as usual
Good
Thanks but the connection if the band or 5 g is very bad
Yes, Optus
I have been with Optus for a very long time and I’m not about to change
No safety at all
If your number is really important for you, then change your provider as soon as possible before they cancel or deactivate your number for no reason which happened to me. Optus is really dangerous.
Horrible app
My bills are never visible and reminders to pay never have an option to pay. I cannot think of a less friendly way to support customers than to constantly force them to ring, respond to automated messages and then go through the process of trying to explain why the app sucks every time a bill needs to be paid. Honestly, this company needs to do better.
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Won’t let me login
Usually an ok app, but I’ve been signed out and I can’t login using the mobile verification. The pinpad refuses to pop up and I physically can’t enter the code
This is unacceptable!!!
So i have used this app for two years now and tell me why i cant pay for my data no more? Everytime i try to recharge it does not work and says payment error, I have called and they have all told me all these methods when im trying to figure out why MY card isnt working when theres CLEARLY money in there.
This is unacceptable and unprofessional. Do better Optus.
This is unacceptable and unprofessional. Do better Optus.
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Extensión payment quick & easy
Excellent autoservice
Terrible
You’ve made a mistake choosing optus, the app is awful to use, the service is bad and they increase price every year
Biometrics
Even when you have biometrics enabled the Optus app is continually asking to login using email address and password. Please look into this.
Clunky…
(Update… gets worse with every update!)
It does what it’s supposed to most of the time. It’s a pretty clunky app though, not overly intuitive to use. Useful features are being replaced by unuseful ones. The widget (which was more useful than the app for tracking data usage) has just been removed by Optus. We put up with this kind of stuff because we have to, not because it’s good.
It does what it’s supposed to most of the time. It’s a pretty clunky app though, not overly intuitive to use. Useful features are being replaced by unuseful ones. The widget (which was more useful than the app for tracking data usage) has just been removed by Optus. We put up with this kind of stuff because we have to, not because it’s good.
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Optus is harder than life these
App is all over the place, weeks been trying to talk to a person on the phone hours on hold through messages have to explain over and over again to be told we can’t do that as we are limited, you should be able to review your bill not just payment due when it comes to usage should be able to see what numbers you sent sms to just not how many sent, there is no bill info at all ask for BPay details or upcoming bill and can’t be done either you guy’s are fast to suspend a service with no warning that it’s getting restricted also fast to lodge with credit bureaus with payments hackers have no issues getting our personal information but none of us can manage to get a downloaded bill it’s all about what is owing and you guys promoting deals we have app so it makes life easier and you make it more harder than child birth or daily life.
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So buggy, i cannot even login
I can’t type anything on the verification page, it doesn’t even have a typing bar
Customers support
Worst customer service
Prompted To Log In Every Single Time
The app is ok once logged in, but...
The app prompts me to log in every time which is frustrating.
The app either sends an OTP to my email (which is slow and also requires its own MFA).
Or it sends an OTP SMS to my data SIM which cannot be read.
The app also has no feedback option, hence this poor rating.
Please remove the requirement to log in every single time!
Thanks.
The app prompts me to log in every time which is frustrating.
The app either sends an OTP to my email (which is slow and also requires its own MFA).
Or it sends an OTP SMS to my data SIM which cannot be read.
The app also has no feedback option, hence this poor rating.
Please remove the requirement to log in every single time!
Thanks.
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Chat is pointless
What’s the point of chat if it takes so long to get a response that it logs me out and then I can’t resume the conversation
What Have You Done?
So with the recent update, what is the point of the app now? Signing in is laborious with getting the one time code - which takes longer to receive than the countdown to seen a new code. Then when you finally get in, you can no longer access what data you have used on what day like you could before. App feels like it’s just a great big advert for Optus. Such a waste of memory use on my phone now.
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Worst update ever!!!!
Why do I keep getting logged out of my app? I expected updates to improve the experience, not make it worse.
App
First time user, played bill in 10 secs , very happy
