Optus app
Nice and easy
Thank you optus
The worker I got over the phone was amazing he went above and beyond I am so grateful to you thank you so much, God bless!xoxo
Another Failure
You are second rate. Lift your game.
cant get code when using email
trash
Love Optus
Excellent
They gave away my number after 6 months overseas.
I left to travel Indonesia & SE Asia for 6 months. When I came back, I went to the Optus shop in Tamworth, my home town, I had my Optus SIMcard in my hand. They told me, “Unfortunately you’ve been away for 6 months, & that number now belongs to someone else.”
I checked if it’s legal… it’s simply their new policy, & they can do what they want. I tried calling the number to see if I could buy the number from the guy - Disconnected.
My WhatsApp & Telegram still run through that number.
I don’t know what more to say.
It was such a far fetched thing to be let down by.
They told me I should have checked their policies before I left.
Are you serious?
Every time I dealt with them, they behaved like I was the first person they’ve ever heard of to get on a plane & leave Australia.
Disbelief is an understatement here.
I checked if it’s legal… it’s simply their new policy, & they can do what they want. I tried calling the number to see if I could buy the number from the guy - Disconnected.
My WhatsApp & Telegram still run through that number.
I don’t know what more to say.
It was such a far fetched thing to be let down by.
They told me I should have checked their policies before I left.
Are you serious?
Every time I dealt with them, they behaved like I was the first person they’ve ever heard of to get on a plane & leave Australia.
Disbelief is an understatement here.
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Shrinkflation
…👎
As a casual user, I feel I’ve been robbed, hijacked and more with the recharge pricing.
Vodaphone has better prices, I’m switching to them after 30yrs with this mob
As a casual user, I feel I’ve been robbed, hijacked and more with the recharge pricing.
Vodaphone has better prices, I’m switching to them after 30yrs with this mob
Please fix bug in roaming usage display - misleading
I would like to rate with more stars, as the app has improved greatly over the years. However, the ongoing error in roaming usage displayed is unacceptable. When I use the Optus Roaming pass overseas, one error has persisted for a long time and never been corrected even though it’s been reported to Optus multiple times. When I check the status on the daily roaming pass via the USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB LEFT. The ‘ MB left’ figure always equates (wrongly) to what has been USED, rather than the daily allowance LEFT ie.remaining. This is not related to normal delays in usage data being updated. This morning, 30 minutes after activation in the UK, the app displays "0MB left 23hr 28min to go" It’s stressful to see nothing is left of the 5000MB allowance just a short time after the pass has been activated while travelling. As the day progresses, the ‘MB left’ value increases consistently with usage! Please investigate and fix, so the customer isn’t given the wrong figure for MB LEFT.
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Not very helpful
👎🏿
Network
Network issue
Trash app from a trashy company
The app told me that most of the time my network speed is good. Where is this good speed? When does it happen when I’m sleeping?
Sometimes the network check won’t even start let alone register as poor.
Optus don’t care about people from the bush, we are losing money from inferior internet, unable to run our business during peak times.
Then they have the hide to charge me a late payment fee, for a service which barely works.
The Australian government should fine them $100K a day till their service is safe and reliable for Australians to use.
Sometimes the network check won’t even start let alone register as poor.
Optus don’t care about people from the bush, we are losing money from inferior internet, unable to run our business during peak times.
Then they have the hide to charge me a late payment fee, for a service which barely works.
The Australian government should fine them $100K a day till their service is safe and reliable for Australians to use.
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Did not work abroad, can not cancel my subscription and no customer service 😡
The mobile service did not work abroad even though I had the use abroad option turned on.
Unable to cancel my subscription after I permanently left the country. Wrote an email and got no response.
Awful experience!!
Unable to cancel my subscription after I permanently left the country. Wrote an email and got no response.
Awful experience!!
Payment
Do it like Telstra
Mr Bruce
Thank you for the extension
Very useful app, please fix roaming data status
This app has been improved greatly over the years. Good access to all the info needed.
However one error has persisted for years and never been corrected even though it's very simple to fix.
When using the travel pass while overseas, and using the app to check the status of the travel pass via USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB left. The MB data showing here is actually what has been USED, rather than remaining. Stressful to see 10MB left just minutes after the pass is activated while travelling. I've asked Optus call centre several times to fix this confusing bug.
Please fix, so it shows the correct figure MB REMAINING, not data used.
(The status of data usage for my other services shows correctly).
However one error has persisted for years and never been corrected even though it's very simple to fix.
When using the travel pass while overseas, and using the app to check the status of the travel pass via USE OVERSEAS tab, the roaming page shows a circular graph and displays xxx.xx MB left. The MB data showing here is actually what has been USED, rather than remaining. Stressful to see 10MB left just minutes after the pass is activated while travelling. I've asked Optus call centre several times to fix this confusing bug.
Please fix, so it shows the correct figure MB REMAINING, not data used.
(The status of data usage for my other services shows correctly).
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Changes for the worst
This app used to be usable when you ran out of credit and would remember all your details but now it doesn’t, even when updating regularly. It takes you straight to the Optus website anyway and makes you enter all your details, requiring Wi-Fi connection.
Worst help messages
Every time when I try to chat and get assistant from Optus app they live in a different world. It always takes them over an hour to answer a question and at the end they never resolve my problem. I think people from India working in the chat and they never understand your questions and it is so frustrating to get an answer for a simple question. I been texting with a guy named Murali and if I ask about billing he’ll be taking about the sky. So frustrating
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Testing
Still new to me.
Great service!
Great app and very easy to use! Awesome coverage and data!
Service is poor, promises made and never kept. Waste of money
And time problems never fixed. You load and down loads under 5
