Belong appears to be a legitimate app. The AppsHunter Legitimacy Score for Belong is 80 out of 100 points across 7 verification signals from App Store and developer data.

Belong User Reviews

Belong

Telstra Corporation Ltd

🔧 Utilities

Customer Experience

Positive experience37.0% of reviews

Neutral5.5% of reviews

Negative experience57.5% of reviews

~ Based on 127 written reviews from the US App Store.

What users say

Summarized from real user reviews of Belong. It highlights the 7 positives and 9 negatives reviewers mention most about this Utilities app.

Positive things

👍Simple and easy to use
💰Great value and affordable pricing
📶Reliable service and good coverage (on Telstra network)
🔄Data rollover and sharing features
✅Seamless setup and migration
📱Good mobile service experience
💡Eco-friendly approach

Negative things

🐌Slow app performance and loading times
🐛App glitches and crashes
❌Difficult or frustrating login process
📉Inconsistent internet speed, especially at peak times
🗣️Poor customer service and communication issues
🌐App is a web wrapper, not a native app
💳Payment and billing issues
🚫Lack of features or missing functionality
🤔Inconsistent network performance in certain areas

Is Belong Safe?

Not enough ratings yet to assess Belong.

Is Belong Legit?

Belong appears to be a legitimate app. AppsHunter Legitimacy Score for Belong is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Service

Poor customer service. Was made to download this app to change mobile number ownership. Customer rep told me to change the phone number. Took 20 minutes of him complaining for it not being able to be completed on the app. Poor service more education is needed. When i said i would need a supervisor he magically was competent.

dude900876

3 months ago

Response from developer

Hi there, we’re sorry to hear about your experience and understand how frustrating that would have been. It’s disappointing to hear that you felt unsupported during the interaction. This is not the level of service we aim to provide, and your comments around communication and support will be passed on to the appropriate team. If you need assistance, please get in touch with us at complaints@belong.com.au, and our team will be in touch with you shortly. -Sweeney

Slow

It's pathetic just a slow version of Telstra the price difference isn't worth the frustration caused by slow internet connection just go get Telstra instead and avoid a headache.

Imran. 1

3 months ago

Response from developer

Hi there, we’re sorry to hear you’ve had a frustrating experience with the service. We understand how important a reliable connection is. Performance can vary depending on location and network conditions, but we’d like the opportunity to look into this further and see if there’s anything we can do to improve your experience. Please get in touch with us on 1300 235 664 (8am-8pm AEST) and we’ll go from there. -Sweeney

Redesign

This app needs a major redesign, it’s lacking features and the app features aren’t even native to the app it’s using webpages in the app.

VILERAAU

4 months ago

Response from developer

Hi there, thanks for the feedback. We’re sorry to hear the app experience isn’t meeting expectations. We appreciate you sharing this and will pass it on to our team. - Sweeney

Missing mobile towers

Love the service and very happy the prices haven’t changed for a while, but I’ve moved and the Telstra tower near me isn’t compatible with my belong sim, leaving me in a pretty big dead spot. Very sad but understand I’m probably the only person using belong on that tower (booligal tower)

Suchfun420-4761

7 months ago

Response from developer

Hi there, thanks for sharing this with us. We’re glad to hear you’ve been happy with the service and pricing. We understand it’s disappointing to experience limited coverage. We're keen to follow up and see if there is anything we can do to turn the things around. Please call us on 1300 235 664 (8am-8pm AEDT). - Sweeney

Patchy mobile coverage inner city

I switched from Telstra to Belong to save money bc it’s the same network. While that may be true the experience was completely different. I couldn’t access apps in bondi junction, maps dropped out in Earlwood. Total shambles. I switched back 2 weeks later. Don’t recommend

anotherpanda

7 months ago

Response from developer

Hi there, it’s disappointing to hear your experience didn’t meet expectations. We appreciate you sharing this feedback. If you need any assistance, you can reach out to us 1300 235 664 (8am-8pm AEDT) and our team can assist you. - Sweeney

The internet speed has been extremely slow

The internet speed has been extremely slow at night for the past few weeks, almost impossible to connect, so I've decided to quit.

samsunau

8 months ago

Response from developer

Hi there, we’re sorry to see that you are dealing with slow speeds. We know it's not ideal and we're keen to follow up and provide the assistance you need. Please call us on 1300 235 664 (8am-8pm AEDT) and we’ll go from there. - Sweeney

Good

Every thing is good but
It is hard to end chat or close it just is stuck good but not the best.

Sasen Bandara

8 months ago

Response from developer

Hi there, thanks for the feedback. We’re glad to hear everything’s working well, and we appreciate you letting us know about the chat closing issue, we’ll pass this on to the team. -Sweeney

Top up data limit

“Belong’s pricing is great and the connection is generally reliable, but the 5 GB top-up limit can be frustrating if you use a lot of data.” Wish they have more options but overall it’s a very good provider

JKKST

8 months ago

Everything just works

Nothing fancy. Everything just works. Love how easy Belong makes it to manage my multiple Mobile and NBN services.

wish0303

10 months ago

horrible and slow

slow service, just horrible horrible. I think they’re deleting bad reviews

madzzz8

10 months ago

Response from developer

Hi there, we're really sorry to hear you're experiencing slow service, we know connection issues aren't ideal. We're keen to take a look at your connection and see if there's anything we can do to turn things around. Please give us a call on 1300 235 664 (8am-8pm AEST) and we'll take it from there -Leah

Simple to use and no bugs!!

How good to have a simple mobile app - nothing fancy, has what I need when I need it. Even my mum can use it!

adellepm

a year ago

Response from developer

Thanks for sharing this with us Adelle, we love to hear it! -Leah

Great App

What a great easy to use app. Love the features available!

BellaNina1

a year ago

Response from developer

Cheers Bella, it's fantastic to hear you're loving our app and its features 💙 -Leah

Love Belong!

Love this app - just like Belong services, it’s very simple and easy to use!

KathyC3002

a year ago

Easy peasy

It’s a simple-to-use app that lets me check how much data I’ve got banked (woot!) and early share some with my friends who need a little bump.

Scarlettcat01

a year ago

Response from developer

Thanks for sending some stars our way! ⭐ we're stoked you're making the most of your data with our data banking and gifting features, cheers -Leah

Belong

Belong changed my life. They provide a great service and the app is very easy to use

Vishy_123

a year ago

Response from developer

It's fantastic to hear your kind words, it feels good to Belong 💙 -Leah

Fantastic App

Really easy to sign up to Belong, view my NBN & mobile-data plan, view and pay my invoices. Super responsive.

bez-guid-17

a year ago

Response from developer

Thanks so much for sharing your feedback with us, we're thrilled it's been a breeze -Leah

Great affordable service

Belong offers a great service at a great price point. The app is simple and offers everything I need.

Higgsy2606

a year ago

Response from developer

Thanks for sharing this with us, we're stoked to hear we're ticking all the boxes -Leah

Disappointed

We have been using Belong for over four years. Internet reception is slowed down during midday and evening! 🔥🔥 I was $45 mobile plan plus $5 (calls and texts to 30 destinations), and with my partner's $19 mobile plan, we shared data. Do you know?! The basic mobile plan was $15 for 5GB/month. 🙄🙄 New plan and data - $21 Mobile Plan 7GB/month Current plan and data - $19 Mobile Plan 5GB/month. Seriously we don't need it! Bye 👋👋

ABSOZ14

a year ago

Utter garbage

Useless customer service that instead of just answering your queries force you to ‘confirm your account’ over and over. Their mobile service is also generally lousy and their international roaming is infinitely worse - it’s true that most telcos are dreadful but this organisation is even worse.

Wargamer77

a year ago

Reliable app and has improved

Since I have been back with Belong I have noticed a huge improvement with the belong app. Service is great in the areas it covers on the Telstra wholesale network.

Anthony p92