Excellent Service
At the Telstra Shop in Nambour you will find knowledgeable, skillful, honest IT specialists & technicians familiar with and expert in setting up all Telstra offers to keep its customers happy, including saving money while keeping quality in tough times.
I’ve enjoyed Telstra all my life as a reliable telecommunications service provider, but today’s experience was particularly happy. Last month a new mobile plan was suggested by one such expert, but I should return to the Telstra shop a few days before my next billing period, maximising what I had already paid for. I returned today by appointment, arrived early & was assisted early. Today’s Telstra service was excellent. O…. patiently explained everything as he went about setting up my new affordable Telstra mobile plan, ideal for my changing needs. With that done, he noticed my Telstra Plus points so took me shopping (he knew what was available in the Telstra app store) & in the physical Telstra Shop where we comfortably sat. I came home with a new headset (& iPhone charger) using my Telstra points to help me enjoy my favourite online lectures & courses. O…. also suggested a more cost effective alternative for accessing the internet. I’m considering it.
I’ve enjoyed Telstra all my life as a reliable telecommunications service provider, but today’s experience was particularly happy. Last month a new mobile plan was suggested by one such expert, but I should return to the Telstra shop a few days before my next billing period, maximising what I had already paid for. I returned today by appointment, arrived early & was assisted early. Today’s Telstra service was excellent. O…. patiently explained everything as he went about setting up my new affordable Telstra mobile plan, ideal for my changing needs. With that done, he noticed my Telstra Plus points so took me shopping (he knew what was available in the Telstra app store) & in the physical Telstra Shop where we comfortably sat. I came home with a new headset (& iPhone charger) using my Telstra points to help me enjoy my favourite online lectures & courses. O…. also suggested a more cost effective alternative for accessing the internet. I’m considering it.
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Response from developer
Hi there, thank you for rating our app 5 stars. We appreciate it! Its great to hear you had such a positive experience at one of our Telstra Stores. If you need assistance in the future, please message us in the app. Head to the ‘Help’ icon in the app and our team will assist you. Thanks, Kahla
Dissatified
Why does Telstra make billing changes that suit them and not their loyal customers? Talk about being totally disconnected with their customers! For 40 years they recognised that a business with many services would be the recipient of one monthly invoice now their systems are incapable of maintaining that and they need to issue several invoices for the same business and same level of services, Why???
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Payment
Apple ID would be so much easier. My card is on my phone, so I have to flick back and forth doing payment and my memory is terrible. Just Apple ID, Face ID, done.
Internet
Terrible internet. Terrible results
Great service
I am with Telstra since 1997 and I have a good service!
Glitchy
If you have more than one number - they won’t let you get another service if one needs topping up, constantly glitches out and you have to start again
Good services
Very good services.
Expensive
Considering moving to aldi sim, so much cheaper
App shuts down
I am unable to turn off the auto recharge. When I click the turn off button the app shuts down.
So I tried to do it on my iPhone but am unable to get the six digit code to open the App. So I’m stuck!
So I tried to do it on my iPhone but am unable to get the six digit code to open the App. So I’m stuck!
Fix your rule！
Very disappointing experience with Telstra. My shared data allowance was used up and my speed was slowed, but the My Telstra app provides no clear or practical way to buy extra high-speed data. I had to spend a lot of time searching through the app and website, only to find that there may not even be a simple add-on option for my plan.
This is extremely inconvenient, especially when I urgently needed mobile data late at night. A major telecom provider should not make customers feel stuck with unusable slow speeds while offering no straightforward solution. The app interface is confusing, the plan restrictions are poorly explained, and the overall customer experience is frustrating.
Telstra should provide a clear “buy extra data” option for all mobile customers, or at least clearly explain why it is unavailable and offer an immediate alternative. For the price customers pay, this level of inconvenience is unacceptable.
This is extremely inconvenient, especially when I urgently needed mobile data late at night. A major telecom provider should not make customers feel stuck with unusable slow speeds while offering no straightforward solution. The app interface is confusing, the plan restrictions are poorly explained, and the overall customer experience is frustrating.
Telstra should provide a clear “buy extra data” option for all mobile customers, or at least clearly explain why it is unavailable and offer an immediate alternative. For the price customers pay, this level of inconvenience is unacceptable.
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Gratitude
Thank you For looking After me; I am Trusting delivery with be smooth…
I look forward to an ongoing positive relationship,
Kind Regards,
Lachlan
775BlessinGS557
I look forward to an ongoing positive relationship,
Kind Regards,
Lachlan
775BlessinGS557
PayPal taking money for authorization .
Pathetic. In this economy.
Waste of time.
Not user friendly. Hard to find anything. A sod to log into. Best part is if you have issues you can’t use the stupid thing.
Rarely works for what you need
All the marketing works, but none of the functionality works. Consistently do I find the support chat breaks and sends you to a browser and the service details don’t load so offers no way to recharge pre-paid services, yet all of Telstra pushes you to the app. It has been this way for years, even on post-paid services.
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My Telstra
Like the ABC can’t do without it in the country
APP WON'T LOAD
Got a notification from Telstra app saying government warning - click on notification and app won't load . Turn phone off and try loading app and doesn't work .
Won’t do direct debit
DD has been set up multiple times. Every month in fact but still have to do it manually. Nearly the only bill I constantly have to manually pay every month. Frustrated
Review
Insanely slow
Recharge
Unsatisfactory
Telstra
Too expensive leaving soon
