Payment method
Telstra is very frustrating to deal with. Trying to find details on MyTelstra of the credit card that I am using for my prepaid services and unable to do that. Can only find the last 4 digits. Only card details I can find is a card that expired on 04:2023 & the last four digits. Please provide some assistance
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STILL USELESS
DATA USAGE STILL INCORRECT..!!
HAS BEEN FOR 2 YEARS, COMPLAINT AFTER COMPLAINT AFTER COMPLAINT..
NOTHING EVER GETS DONE.!!
NO I DONT WANT CUSTOMER SERVICE
NO I DONT WANT TO RELOAD THIS USELESS APP
NO I DONT WANT BS EXCUSES.
I JUST WANT IT FIXED..!!!
IDIOTS……!!
STILL NOT FIXED IDIOTS, 18 MONTHS
NO RUSH..!!
AND NOW YOU COCKHEADS PLACED A RESTRICTION ON INTERNATIONAL CALLS, WHY..!!
AND YOU SAY YOU CANT FIX IT…
BEYOND A JOKE..!
HAS BEEN FOR 2 YEARS, COMPLAINT AFTER COMPLAINT AFTER COMPLAINT..
NOTHING EVER GETS DONE.!!
NO I DONT WANT CUSTOMER SERVICE
NO I DONT WANT TO RELOAD THIS USELESS APP
NO I DONT WANT BS EXCUSES.
I JUST WANT IT FIXED..!!!
IDIOTS……!!
STILL NOT FIXED IDIOTS, 18 MONTHS
NO RUSH..!!
AND NOW YOU COCKHEADS PLACED A RESTRICTION ON INTERNATIONAL CALLS, WHY..!!
AND YOU SAY YOU CANT FIX IT…
BEYOND A JOKE..!
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Piss poor
App crashes after update, tried to uninstall and reinstall, app is not even registering the uninstall on App Store.
No way to contact ACTUAL HUMAN.
Over 20 years with Telstra and seriously considering elsewhere.
Do waste your money!
No way to contact ACTUAL HUMAN.
Over 20 years with Telstra and seriously considering elsewhere.
Do waste your money!
Charged for something I did not use
I am out of Australia and you charged me for a service that I did not sign up for. My roaming has never been activated, and you charged me $10 for what?
Greedy
terrible, greedy so expensive , the Telstra point system is a joke , such a facade . earning discounts and getting cool products 🙄is a scam, after years of saving my points I finally get a tiny discount on my bill after Telstra raised the prices , so I don’t really get a savings
Expensive
Plans just keep getting dearer :-(
Expensive
Way too expensive for what this plan offers, has been consistent going up and I’ve been a loyal Telstra customer since 2011. I’m looking for another provider!
Disgusted Telstra customer
I have been a customer of Telstra for nearly 50 years and never had an issue until this year and ive been more than disappointed twice this year ive had to call 000 and no response because of lack of coverage and now with not being able to access anything twice in 2 weeks to today not being able to access the app to say im disappointed is to say the least but i cant swear
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Worst telco in the world
Without doubt Telstra is the worst telco in the world. I have no idea what people do at Telstra but working Is certainly not one thing they do. Arrange holidays? Work from home?
Too expensive
Beyond affordable, while Telstra break record profits
Let me down
Can’t access to recharge and won’t work
Disappointing service
Telstra service has severely declined, particularly for loyal long term customers. After decades of being a loyal customer I will be moving all our services to another provider. As a past employee of Telstra business solutions I can honestly say that I am so disappointed in what a thought was an amazing company both as a customer and an employee. People often ask me about Telstra and I can honestly say I will telling them to steer clear and use another carrier
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Helps me remember
I appreciate the early reminder that I need to recharge.
Useless
Can’t update credit card
Martin
Too expensive
Too many layers
The amount of rubbish you want for someone to pay a bill is ridiculous. It's no wonder people miss payments when it is do complicated to get anything done.
You are supposed to make my life easier and you don't.
You are supposed to make my life easier and you don't.
SPH-21
We recently moved and needed to bring NBN to the premises. Telstra organised everything as well as sorting out our change of address etc. Then my husband’s phone died and they advised us on everything we needed to know to make a good decision that suited us perfectly. Their staff are extremely knowledgeable and helpful and made us feel comfortable throughout both the processes.
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A small glitch
Good app except it keeps using your location after you leave- even if you choose ‘only while using app’ in privacy setting.
Review
Easy to use and quick
Voucher recharge
How do I get recharge vouchers? The recharge price is going up, I’m thinking of changing mobile service if this be the case.
