Unusable
Can’t move beyond set up biometrics so useless
Not remember username and password
Have to re-enter information everytime even I click the remember for next 30 days.
Useless, cannot even log in
I have switched to a different service provider after finally giving up trying to use this app OR the website…. You cannot pay over the phone; payment has to be made through the website and I cannot log in via the website or the app. My app is updated and I have tried renewing the password over a dozen times. The app not the website recognizes the password. It just says incorrect email and/pr password. Customer service agents cannot help with anything. They cannot take a payment. They cannot reset a password with a temporary password. The app is unusable. The website is equally bad. The plans may be good value but if you ever need to log back in to update your card after you set up the plan, you’re in for a big disappointment.
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App keeps logging me out
Impossible to use. I go through the endless process of logging in, doing all the captcha images and clicking remember me. Then not even a day later it logs me out saying session expires. The process to log back in is exhausting. Terrible user experience
okay
it’s okay but it keeps logging me out every day and it’s getting annoying re-typing my user and password over and over again.
