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JB Hi-Fi Mobile

JB Hi-Fi Mobile

Making it easier

6 ratings
130 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
July 26, 2023
Updated
September 16, 2026

Developer

Telstra Corporation Ltd
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JB Hi-Fi Mobile screenshot #1 for iPhone
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JB Hi-Fi Mobile screenshot #6 for iPhone
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About

Manage your mobile services, track usage, and make payments easily. Access international roaming, filter scam messages, and get support from experts. Recharge prepaid plans and stay updated on network status.

✓Secure sign-in with two-step verification
✓Manage Pre-Paid SIM and mobile broadband
✓International roaming and day passes
✓Filter scam text messages
✓Direct messaging support
✓Secure payment management
✓Track network outages
Show original description

What users say about JB Hi

Reviews of JB Hi are mostly negative: the Utilities app is rated 4.3/5 from 6 App Store ratings. What users like most: bright LED lights quality, support team responsive and helpful. Top complaints: sign-in failures and authentication errors, phone number validation rejects valid numbers (04 prefix issue). Summarized from real user reviews.

Positive things

  • 💡Bright LED lights quality
  • 👍Support team responsive and helpful
  • ✅App functions when it works properly

Negative things

  • 🐛Sign-in failures and authentication errors
  • 🐛Phone number validation rejects valid numbers (04 prefix issue)
  • 🐛Account creation fails with 'details don't match' error
  • 🐛App freezes and hangs frequently
  • 🐛Login credentials work on website but not app
  • 🐛Password recovery emails not sent
  • 🐛Facial recognition and biometric authentication fails
  • ❌Requires Telstra ID instead of JB HiFi account
  • ❌No bill PDF or comprehensive invoice available
  • ❌Limited payment methods (card only, no PayPal/Apple Pay/Google Pay)
  • ❌Cannot upgrade/downgrade plans via app
  • ❌Cannot access invoices older than 1 year
  • ❌No way to cancel international calling packs
  • ❌Cannot update payment methods
  • ❌Misleading plan descriptions vs actual features
  • ❌International roaming charges despite disabling data roaming
  • ❌Unexpected charges and auto-renewals
  • ❌Data usage tracking inaccurate
  • ❌Missing contract information and payout details
  • ❌Messaging send button greys out
  • ⚠️Poor customer service and offshore call centers
  • ⚠️Inconsistent information from support staff
  • ⚠️No escalation or investigation of issues
  • ⚠️Confusing interface and poor UX design
  • ⚠️App only works for Telstra mobile customers
  • ⚠️Doesn't work in New Zealand (requires Australian 04 numbers)
  • ⚠️Inconsistent app behavior across devices
  • ⚠️Slow messaging response times
  • ⚠️Misleading sales practices in stores
See all reviews

What's New in JB Hi

17.0.105773

September 16, 2026

• Bug fixes & enhancements

User reviews

Most RecentHighest RatedLowest Rated

So dumb

Why do you want my number anyways not like yous would take it aus exclusive, doesn’t help your website is close to useless. Do better
TTheGrannyMolester

Avoid

System keeps trying to overcharge me each month, help chat is not helpful at all, users refuse to update my bill and try to cancel my service without helping, all help chat staff have been extremely rude. I will be cancelling my service.
SScotty12316174

Can’t download bills

I have tried to have this bug fixed but after a long time online with tech support a L2tech was supposed to fix it and never did.
SSwandives

Does not function

Does not work and it forces me to sign through tlestra
AAAlaxender from Alosandros

Can’t sign in

Can’t sign in it seems this app is only for those who are registered with telstra
Ssesesessseee
See 125 more reviews

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User experience

🐞

Reported Bugs

19 issues

Sign-in fails despite correct credentials

Bug

Phone number validation incorrectly rejects valid numbers

Bug

Account creation error: 'details don't match our records'

Bug

App freezes and hangs on multiple screens

Bug

Password recovery emails not delivered

Bug

Facial recognition authentication fails

Bug

Credentials work on website but not in app

Bug

App displays incomplete monthly data (less than full month)

Bug

Data usage tracking doesn't align with recorded features

Bug

Messaging send button becomes unresponsive

Bug

Unexpected auto-renewal of roaming packages

Bug

Recurring data transfers causing unexplained charges

Bug

Card scanner temperamental with frequent errors

Bug

App fails to load services after login

Bug

Multiple account handling causes app to become useless

Bug

App reloads mobile number box repeatedly before settling

Bug

Payment page fails to load

Bug

Chat bot cannot understand basic English

Bug

App crashes on latest update

Bug
✨

Requested Features

15 requests

Full bill PDF with detailed usage breakdown

Feature

Support for multiple payment methods (PayPal, Apple Pay, Google Pay)

Feature

Ability to upgrade/downgrade plans within app

Feature

Access to invoices older than 1 year

Feature

Easy plan cancellation options

Feature

Payment method update functionality

Feature

International calling pack cancellation feature

Feature

Accurate data usage tracking and reporting

Feature

Contract details and payout information display

Feature

Support for non-Telstra login methods (Google, Facebook)

Feature

Support for New Zealand phone numbers

Feature

Integration with existing JB HiFi accounts

Feature

Unified billing across Telstra and JB HiFi services

Feature

Dark mode option

Feature

Better messaging interface with reliable send functionality

Feature

FAQ

What can I do with the JB Hi-Fi Mobile app?

The app allows you to manage your JB Hi-Fi Mobile services, including viewing usage, making payments, and accessing support. You can also manage prepaid SIMs, international roaming, and track network outages.

How do I sign in to the app?

You can sign in securely using two-step verification. Use the username you created when you registered your JB Hi-Fi Mobile service.

Is the app free to use?

The app is free to download and use. However, it does contain advertisements.

What kind of mobile services can I manage?

You can manage Pre-Paid SIM, Upfront Mobile, and Upfront Mobile Broadband services. This includes recharging prepaid plans, buying more data, and checking payment balances.

Can I get help if I have a problem?

Yes, you can 'Message us' directly within the app to contact a dedicated team of JB Hi-Fi Mobile experts for assistance and support.