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JB Hi-Fi Mobile

JB Hi-Fi Mobile

Making it easier

5 ratings
122 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • July 26, 2023
  • June 23, 2026

Developer

Telstra Corporation Ltd
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JB Hi-Fi Mobile screenshot #1 for iPhone
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JB Hi-Fi Mobile screenshot #6 for iPhone
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About

Manage your mobile services, track usage, and make payments easily. Access international roaming, filter scam messages, and get support from experts. Recharge prepaid plans and stay updated on network status.

✓Secure sign-in with two-step verification
✓Manage Pre-Paid SIM and mobile broadband
✓International roaming and day passes
✓Filter scam text messages
✓Direct messaging support
✓Secure payment management
✓Track network outages
Show original description

What users say

Summarized from real user reviews of JB Hi. Based on 5 reviews and a 4.2/5 average, it highlights the 3 positives and 29 negatives reviewers mention most about this Utilities app.

Positive things

  • 💡Bright LED lights quality
  • 👍Support team responsive and helpful
  • ✅App functions when it works properly

Negative things

  • 🐛Sign-in failures and authentication errors
  • 🐛Phone number validation rejects valid numbers (04 prefix issue)
  • 🐛Account creation fails with 'details don't match' error
  • 🐛App freezes and hangs frequently
  • 🐛Login credentials work on website but not app
  • 🐛Password recovery emails not sent
  • 🐛Facial recognition and biometric authentication fails
  • ❌Requires Telstra ID instead of JB HiFi account
  • ❌No bill PDF or comprehensive invoice available
  • ❌Limited payment methods (card only, no PayPal/Apple Pay/Google Pay)
  • ❌Cannot upgrade/downgrade plans via app
  • ❌Cannot access invoices older than 1 year
  • ❌No way to cancel international calling packs
  • ❌Cannot update payment methods
  • ❌Misleading plan descriptions vs actual features
  • ❌International roaming charges despite disabling data roaming
  • ❌Unexpected charges and auto-renewals
  • ❌Data usage tracking inaccurate
  • ❌Missing contract information and payout details
  • ❌Messaging send button greys out
  • ⚠️Poor customer service and offshore call centers
  • ⚠️Inconsistent information from support staff
  • ⚠️No escalation or investigation of issues
  • ⚠️Confusing interface and poor UX design
  • ⚠️App only works for Telstra mobile customers
  • ⚠️Doesn't work in New Zealand (requires Australian 04 numbers)
  • ⚠️Inconsistent app behavior across devices
  • ⚠️Slow messaging response times
  • ⚠️Misleading sales practices in stores
See all reviews

What's New in JB Hi

16.0.102355

June 23, 2026

• Bug fixes & enhancements

User reviews

Most RecentHighest RatedLowest Rated

Horrible app

Can’t even get onto the app the sign in is completely horrible. using the exact same details as on the web and still saying doesn’t match from the records, have no clue how this app has almost 5 star rating
Goislop69Goislop69

JB Hi-Fi Mobile plan

I am very happy with JB Hi-Fi mobile plan.
Viv00777Viv00777

Difficult to get bills

Since the change to the new billing system I no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.
Matzarah86Matzarah86

Not NZ Applicable

App is just about as helpful in NZ as the in store service
Magpie244Magpie244

Garbage service since Telstra

Features that used to be standard inclusions on any mobile plan now seem to require intervention and separate billing. Especially noticeable when travelling. Why are JB trying to be a telco? Service is terrible.
Oh FFS this is garbageOh FFS this is garbage
See 117 more reviews

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User experience

🐞

Reported Bugs

19 issues

Sign-in fails despite correct credentials

Bug

Phone number validation incorrectly rejects valid numbers

Bug

Account creation error: 'details don't match our records'

Bug

App freezes and hangs on multiple screens

Bug

Password recovery emails not delivered

Bug

Facial recognition authentication fails

Bug

Credentials work on website but not in app

Bug

App displays incomplete monthly data (less than full month)

Bug

Data usage tracking doesn't align with recorded features

Bug

Messaging send button becomes unresponsive

Bug

Unexpected auto-renewal of roaming packages

Bug

Recurring data transfers causing unexplained charges

Bug

Card scanner temperamental with frequent errors

Bug

App fails to load services after login

Bug

Multiple account handling causes app to become useless

Bug

App reloads mobile number box repeatedly before settling

Bug

Payment page fails to load

Bug

Chat bot cannot understand basic English

Bug

App crashes on latest update

Bug
✨

Requested Features

15 requests

Full bill PDF with detailed usage breakdown

Feature

Support for multiple payment methods (PayPal, Apple Pay, Google Pay)

Feature

Ability to upgrade/downgrade plans within app

Feature

Access to invoices older than 1 year

Feature

Easy plan cancellation options

Feature

Payment method update functionality

Feature

International calling pack cancellation feature

Feature

Accurate data usage tracking and reporting

Feature

Contract details and payout information display

Feature

Support for non-Telstra login methods (Google, Facebook)

Feature

Support for New Zealand phone numbers

Feature

Integration with existing JB HiFi accounts

Feature

Unified billing across Telstra and JB HiFi services

Feature

Dark mode option

Feature

Better messaging interface with reliable send functionality

Feature

FAQ

What can I do with the JB Hi-Fi Mobile app?

The app allows you to manage your JB Hi-Fi Mobile services, including viewing usage, making payments, and accessing support. You can also manage prepaid SIMs, international roaming, and track network outages.

How do I sign in to the app?

You can sign in securely using two-step verification. Use the username you created when you registered your JB Hi-Fi Mobile service.

Is the app free to use?

The app is free to download and use. However, it does contain advertisements.

What kind of mobile services can I manage?

You can manage Pre-Paid SIM, Upfront Mobile, and Upfront Mobile Broadband services. This includes recharging prepaid plans, buying more data, and checking payment balances.

Can I get help if I have a problem?

Yes, you can 'Message us' directly within the app to contact a dedicated team of JB Hi-Fi Mobile experts for assistance and support.