Harder to see usage
This app used to have great visualisation of my data plan but after a recent update it’s much worse.
It used to show my mobile plan’s data usage as a bar right next to another bar which showed how many days left until the end of the payment cycle. It meant a quick glance could immediately tell me if I was using data faster or slower than usual, and I could easily buy top-up data if I could see I would need it before the end of the cycle.
Now, instead they’ve made that one usage bar inexplicably take up five times as much screen space, but removed the bar showing how long until the payment cycle, which means this screen is essentially useless to predict how much data I’ll need to get through the month.
As a voice complaining about change, I’m sure this will be dismissed as just complaining about change, but genuinely this is a worse experience, it tells me less information and takes up so much more space. Do better, Aussie Broadband
It used to show my mobile plan’s data usage as a bar right next to another bar which showed how many days left until the end of the payment cycle. It meant a quick glance could immediately tell me if I was using data faster or slower than usual, and I could easily buy top-up data if I could see I would need it before the end of the cycle.
Now, instead they’ve made that one usage bar inexplicably take up five times as much screen space, but removed the bar showing how long until the payment cycle, which means this screen is essentially useless to predict how much data I’ll need to get through the month.
As a voice complaining about change, I’m sure this will be dismissed as just complaining about change, but genuinely this is a worse experience, it tells me less information and takes up so much more space. Do better, Aussie Broadband
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Not fit for business
Still trying to get connected, very poor communication, very poor support - only open 9-5 Monday to Friday. Businesses operate all hours, so should they. They aren’t serious about business customers so you should take your custom elsewhere.
And they put their price up before even getting me connected.
Unbelievable.
And they put their price up before even getting me connected.
Unbelievable.
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The most competitive service provider
Aussie BB’s customer service has always been great. I have always found them to be (by far) the most competitive phone and internet service for the $$. One place I moved to in past 10yrs I couldn’t get coverage due to being isolated area-The best other provider I could get was over 3x the $$$ p/month for Internet service. We Definitely recommend Aussie BB
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Switched
Should have joined years ago but was waiting for a Personal Reference (+ trial) from a Trusted Friend. Sign Up was Easy-Peasy, Plans/Payment Affordable & Easy to Understand, Professional Customer AI 🤖 Service experience, Quick Communication/Confirmation/Follow Up ensured I was Informed & Understood the What/How/When/Why Process.
At the End of this, I am a very happy Customer 😁and confident that I made the right choice to SWITCH Internet/Mobile Providers.
Thank you AussieBroadband for making this a great experience 👍
At the End of this, I am a very happy Customer 😁and confident that I made the right choice to SWITCH Internet/Mobile Providers.
Thank you AussieBroadband for making this a great experience 👍
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Nice!!!
Was with one of the bigger Telco’s and swapped to Aussie. Smooth transition and people who know the systems with such niceties as porting of numbers. This in itself was remarkable. Then again that is what you get with a company with call centre people based in Australia and knowing Oz Telco so BE NICE to them :) the app is easy to access. Easy to use. Gives you the power to make changes or even just to throw a few $ on to the account before billing runs. Not to mention the whole service ended up a little more than 50% cheaper than my last Telco. Give them a try..
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