Clean and Functional
It seems that the app has been updated quite a bit since the the lower star reviews were made a few years ago. The app is clean and functional, and displays more information that a standard internet user would need to know. This is a good thing. I think then only thing I can criticise is that error messages returned by the API in some views just displays the whole array under the message field of the response. This causes errors to display as [“This is an example error response”]. Pretty easy fix unless requests are handles on each page on a case-by-case basis.
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Always there
As always my aussie are always there for support for customers, to help with any issues that arise if you need them, help is just a phone call away when needed, they always have things sorted for you before the end of your ph call to them, thank-you for being there for your customers (my aussie), you are very much appreciated by me, customer service is fantastic and always sorted for you at the time of contact, kim..
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Harder to see usage
This app used to have great visualisation of my data plan but after a recent update it’s much worse.
It used to show my mobile plan’s data usage as a bar right next to another bar which showed how many days left until the end of the payment cycle. It meant a quick glance could immediately tell me if I was using data faster or slower than usual, and I could easily buy top-up data if I could see I would need it before the end of the cycle.
Now, instead they’ve made that one usage bar inexplicably take up five times as much screen space, but removed the bar showing how long until the payment cycle, which means this screen is essentially useless to predict how much data I’ll need to get through the month.
As a voice complaining about change, I’m sure this will be dismissed as just complaining about change, but genuinely this is a worse experience, it tells me less information and takes up so much more space. Do better, Aussie Broadband
It used to show my mobile plan’s data usage as a bar right next to another bar which showed how many days left until the end of the payment cycle. It meant a quick glance could immediately tell me if I was using data faster or slower than usual, and I could easily buy top-up data if I could see I would need it before the end of the cycle.
Now, instead they’ve made that one usage bar inexplicably take up five times as much screen space, but removed the bar showing how long until the payment cycle, which means this screen is essentially useless to predict how much data I’ll need to get through the month.
As a voice complaining about change, I’m sure this will be dismissed as just complaining about change, but genuinely this is a worse experience, it tells me less information and takes up so much more space. Do better, Aussie Broadband
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Not fit for business
Still trying to get connected, very poor communication, very poor support - only open 9-5 Monday to Friday. Businesses operate all hours, so should they. They aren’t serious about business customers so you should take your custom elsewhere.
And they put their price up before even getting me connected.
Unbelievable.
And they put their price up before even getting me connected.
Unbelievable.
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The most competitive service provider
Aussie BB’s customer service has always been great. I have always found them to be (by far) the most competitive phone and internet service for the $$. One place I moved to in past 10yrs I couldn’t get coverage due to being isolated area-The best other provider I could get was over 3x the $$$ p/month for Internet service. We Definitely recommend Aussie BB
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