Not what I’d hoped
Almost 2 months in and the savings are not what I expected, in fact the cost is close to what I was paying with Alinta. The app has now decided to not log my daily usage, information to problem solve is only self help via FAQ which make you trawl through every bit of info but you don’t find the answers you need. You call can only speak to a human for sales, not for support, otherwise call back responses take up to 48hrs; useless on a Friday! When they do call it’s from a random number that no one would answer because of the high volume of spam calls these days! They need to put some more staff on to help with the glitchy systems they have. I now have an app that doesn’t work properly and have to resort to help by email. Try harder with the customers you have amber, not just in the sales department. Not excited about amber anymore and not recommending amber anymore. Such a shame.🫤
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HHIPPYCHICK30
Do not use it!!!
You will surely end up paying more than any fixed plan. I have 13.3kW solar panel and 48 kWh battery. I had to pay 260 last month without any special usage. Basically, you cannot use any electricity from the grid from 3:30pm to 8:30pm. Otherwise, prepare to pay more than a hundred dollars every month.
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SSkywalker_EJ
Bill and customer service
There is no customer service at all. If you have any problems with your billing, you cannot contact anyone to resolve the issue. They simply send the bill without properly checking the meter reading or the actual amount of electricity you have used. They should provide an accurate bill based on the meter reading and the number of kilowatt-hours (kWh) consumed. The lack of customer service makes it very difficult to resolve any billing problems.
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MMan12356
Works well but app gives frequent error messages
However error message soon disappears and I get the info needed. Wookrs well on iPad, but current price screen is a bit glitch and does not always up date and it has been giving a “refresh the app” message a lot. But over all am happy with the info
MMannum02
Total scam
Amber is scam. I have a huge solar and battery system and I switched from one of the big 4 electricity suppliers and went from having a credit every month to over $100 per month in bills.
Don’t believe the hype. Amber won’t save you money in the real world.
Don’t believe the hype. Amber won’t save you money in the real world.
Aaliaseverest
