Do not use it!!!
You will surely end up paying more than any fixed plan. I have 13.3kW solar panel and 48 kWh battery. I had to pay 260 last month without any special usage. Basically, you cannot use any electricity from the grid from 3:30pm to 8:30pm. Otherwise, prepare to pay more than a hundred dollars every month.
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Bill and customer service
There is no customer service at all. If you have any problems with your billing, you cannot contact anyone to resolve the issue. They simply send the bill without properly checking the meter reading or the actual amount of electricity you have used. They should provide an accurate bill based on the meter reading and the number of kilowatt-hours (kWh) consumed. The lack of customer service makes it very difficult to resolve any billing problems.
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Works well but app gives frequent error messages
However error message soon disappears and I get the info needed. Wookrs well on iPad, but current price screen is a bit glitch and does not always up date and it has been giving a “refresh the app” message a lot. But over all am happy with the info
Total scam
Amber is scam. I have a huge solar and battery system and I switched from one of the big 4 electricity suppliers and went from having a credit every month to over $100 per month in bills.
Don’t believe the hype. Amber won’t save you money in the real world.
Don’t believe the hype. Amber won’t save you money in the real world.
Poor communication
Does not deliver as promised due to poor tech support. The app is easy to use and navigate but did not offer a resolution to the communication errors with the battery and when I sort assistance to try and sort it, support was virtually nonexistent. Constant requests to support to assist me were met with little or no resolution and not being able to speak to someone was very frustrating. I eventually returned to my previous provider and with telephone support, was very easy to resolve. Wouldn’t recommend!
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