Do not use it!!!
You will surely end up paying more than any fixed plan. I have 13.3kW solar panel and 48 kWh battery. I had to pay 260 last month without any special usage. Basically, you cannot use any electricity from the grid from 3:30pm to 8:30pm. Otherwise, prepare to pay more than a hundred dollars every month.
Show more
Bill and customer service
There is no customer service at all. If you have any problems with your billing, you cannot contact anyone to resolve the issue. They simply send the bill without properly checking the meter reading or the actual amount of electricity you have used. They should provide an accurate bill based on the meter reading and the number of kilowatt-hours (kWh) consumed. The lack of customer service makes it very difficult to resolve any billing problems.
Show more
Works well but app gives frequent error messages
However error message soon disappears and I get the info needed. Wookrs well on iPad, but current price screen is a bit glitch and does not always up date and it has been giving a “refresh the app” message a lot. But over all am happy with the info
Total scam
Amber is scam. I have a huge solar and battery system and I switched from one of the big 4 electricity suppliers and went from having a credit every month to over $100 per month in bills.
Don’t believe the hype. Amber won’t save you money in the real world.
Don’t believe the hype. Amber won’t save you money in the real world.
Poor communication
Does not deliver as promised due to poor tech support. The app is easy to use and navigate but did not offer a resolution to the communication errors with the battery and when I sort assistance to try and sort it, support was virtually nonexistent. Constant requests to support to assist me were met with little or no resolution and not being able to speak to someone was very frustrating. I eventually returned to my previous provider and with telephone support, was very easy to resolve. Wouldn’t recommend!
Show more
Can’t connect
App can not connect to my battery all day today.. loosing $$$ bad experience. Only happens with current version. fix it asap please
Unreliable
Getting very frustrated with manual control on my sigenergy battery has only worked once when I’ve tried to manually export to grid during price peak periods
Fantastic when it works
In theory, this app and business model is fantastic, but the app is absolutely fraught with glitches. The manual control over the inverter frequently fails to respond. This is really annoying as the algorithm will start selling off your battery to the grid when you’re trying to conserve it for the night. I’ve got better things to do than constantly watch the app to monitor what the system is doing to ensure it is not selling off at negative prices. Automated solar curtailment is glitchy - it will sell your power off at negative one cent or sometimes more. It is impossible to contact anyone unless you want to sign up. Email responses are slow and only blame the inverter companies- the inverter companies blame Amber. No one wants to really help. Software updates have mixed results. Amber, please look after your current customers and fix the app. Please add a function to consume and store battery power for longer than just 2 hours.
Show more
App constantly in error
App works well but recently has regular connectivity issues, even though internet connection is working!! Issue has not been resolved for a long time now
Poor customer service and misleading
First misleading information , in last 6 months got more bills compared to previous retailer and couldn’t utilise my 42KW battery . on top of that , their customer service are useless , seems like bots and never helps.
Not very smart
I have been using this app now for a couple of months. The app does not automatically charge my battery when the solar feed in is low and the rates are low. I have to do this manually and I have to remember to do it at 10 am each morning. I cannot program it on a schedule. I have to set a manual alarm outside of the APP to do it.
It is supposed to be smart. It is supposed to monitor the weather. It is supposed to charge my battery when rates are cheap and export from my battery when rates are high and it does none of these things. Also, the monthly fees for Amber are up around $50. So it negates a lot of the saving that you make.
It is supposed to be smart. It is supposed to monitor the weather. It is supposed to charge my battery when rates are cheap and export from my battery when rates are high and it does none of these things. Also, the monthly fees for Amber are up around $50. So it negates a lot of the saving that you make.
Show more
Not as promised
It was feeding back to the grid when my battery was at 32% and the grid was paying $0 instead of charging my battery so I had to self manage as I fell I need to do since I joined it since February. Not worth the subscription as you need to monitor it always.
Good in theory, but poor algorithm for battery
I found that the app needed substantial improvements to optimise my 11 kw solar and 48 kw battery setup. It overestimated solar production (always), poorly estimated my household demand, leading to poor decisions. It would run out of battery at night, when it could have topped up with extremely cheap power in the daytime. If the algorithm could be improved, I’d possibly switch back to Amber.
Show more
Non functional no service
App doesn’t work properly. Cant connect to internet despite everything else in system connecting and working just fine. No customer support. Says 10 days grace period but cannot opt out even after only 5 days of dysfunction. Poor at best.
Stay away from this provider
This is a dodgy company that charges you twice as much for the connection, and all those strategies that they advertised are a bunch of bu… sh….
They never replied to your calls and no communication at all with a customer
Another dodgy company pretending to help their Australian customers
They never replied to your calls and no communication at all with a customer
Another dodgy company pretending to help their Australian customers
Since downloading the stats seem wrong
The battery charge state doesntvseem to brvaccuratebin this version ofbthe spp.
Dumbshift and terrible customer support
Smartshift is designed to lose the user as much money as possible. Consistently for 3 months now, it imports at peak pricing while having ample battery instead of exporting. In these 3 months I produced everyday way more than I use, but my balance is always red in almost everyone of those days.
Big scam
Big scam
Show more
Support
Very hard
Good but can be better
Love a lot of what is going on here with Amber. Some additions that would make the app better would be notifications about when manual control has expired would be good. Longer manual control options would also be nice, I understand that 2 hours is enough for most but not for all. Also a smart scheduling option that allows your system to default to a certain preferred type of control based on the typical use but with Smartshift able to override if spikes are predicted would be useful. I realise I am unique as my battery is predominantly for trading power not for home use, so these are more niche suggestions but I believe more people will look to do this in the future
Show more
App doesn't work at all
Rubbish. No customer service to contact. Auto response with AI is very annoying.
Every minute you're wasting your time without resolving the issue costing you money. Be aware.
Every minute you're wasting your time without resolving the issue costing you money. Be aware.
