Not very smart
I have been using this app now for a couple of months. The app does not automatically charge my battery when the solar feed in is low and the rates are low. I have to do this manually and I have to remember to do it at 10 am each morning. I cannot program it on a schedule. I have to set a manual alarm outside of the APP to do it.
It is supposed to be smart. It is supposed to monitor the weather. It is supposed to charge my battery when rates are cheap and export from my battery when rates are high and it does none of these things. Also, the monthly fees for Amber are up around $50. So it negates a lot of the saving that you make.
It is supposed to be smart. It is supposed to monitor the weather. It is supposed to charge my battery when rates are cheap and export from my battery when rates are high and it does none of these things. Also, the monthly fees for Amber are up around $50. So it negates a lot of the saving that you make.
Show more
Good in theory, but poor algorithm for battery
I found that the app needed substantial improvements to optimise my 11 kw solar and 48 kw battery setup. It overestimated solar production (always), poorly estimated my household demand, leading to poor decisions. It would run out of battery at night, when it could have topped up with extremely cheap power in the daytime. If the algorithm could be improved, I’d possibly switch back to Amber.
Show more
Non functional no service
App doesn’t work properly. Cant connect to internet despite everything else in system connecting and working just fine. No customer support. Says 10 days grace period but cannot opt out even after only 5 days of dysfunction. Poor at best.
Stay away from this provider
This is a dodgy company that charges you twice as much for the connection, and all those strategies that they advertised are a bunch of bu… sh….
They never replied to your calls and no communication at all with a customer
Another dodgy company pretending to help their Australian customers
They never replied to your calls and no communication at all with a customer
Another dodgy company pretending to help their Australian customers
Since downloading the stats seem wrong
The battery charge state doesntvseem to brvaccuratebin this version ofbthe spp.
Dumbshift and terrible customer support
Smartshift is designed to lose the user as much money as possible. Consistently for 3 months now, it imports at peak pricing while having ample battery instead of exporting. In these 3 months I produced everyday way more than I use, but my balance is always red in almost everyone of those days.
Big scam
Big scam
Show more
Support
Very hard
Good but can be better
Love a lot of what is going on here with Amber. Some additions that would make the app better would be notifications about when manual control has expired would be good. Longer manual control options would also be nice, I understand that 2 hours is enough for most but not for all. Also a smart scheduling option that allows your system to default to a certain preferred type of control based on the typical use but with Smartshift able to override if spikes are predicted would be useful. I realise I am unique as my battery is predominantly for trading power not for home use, so these are more niche suggestions but I believe more people will look to do this in the future
Show more
App doesn't work at all
Rubbish. No customer service to contact. Auto response with AI is very annoying.
Every minute you're wasting your time without resolving the issue costing you money. Be aware.
Every minute you're wasting your time without resolving the issue costing you money. Be aware.
Never work
Never work as they advertised. Not automatically control my battery. Funny thing is I can’t even manually control my energy dispatch. Disappointed
Super cool
Great to be able to control our power usage, bills, make money and also help the environment at the same time
Unresponsive app at critical times
I lodged email queries in mid November 2025. No reply from the company as at today.
Smartshift made bad decisions regularly. Imported at high prices and I wasn’t able to stop the importing because the app was idling and unresponsive. Cost me big $ for trusting Smartshift. The company needs to lift their game now. We need to see concrete improvement now, not media spins and excuses.
Smartshift made bad decisions regularly. Imported at high prices and I wasn’t able to stop the importing because the app was idling and unresponsive. Cost me big $ for trusting Smartshift. The company needs to lift their game now. We need to see concrete improvement now, not media spins and excuses.
Show more
Two BIG issues
The app is very user friendly and easy to use when working properly. However lately it started to be very unreliable with manual commands. I send a command to charge but it doesn’t get to my Sigenergy battery, same with discharge. I have to open my battery app and do it from there, then it happens immediately. The second issue is during peak pricing when you beed it the most the app wouldn’t update and instead would show an error message. Please fix it!
Show more
Not so smart. Needs option to prevent any imports
After 6 months of waiting amber finally upgraded the meter, instead of 6 weeks. Have been effectively offgrid for 6 months with no importing any energy. Smart shift has repeatedly tried to import at peak power prices, and to import power to fill the battery (we are usually full by midday and then get charged for the excess.
Smart shift needs a setting to prevent importing power at all - after 6 months i am yet to see a negative buy rate so there is no benefit to importing any power.
If amber provides this option, smart shift may be smarter for australian solar and battery consumers
Smart shift needs a setting to prevent importing power at all - after 6 months i am yet to see a negative buy rate so there is no benefit to importing any power.
If amber provides this option, smart shift may be smarter for australian solar and battery consumers
Show more
Awful
Nonexistent customer service. Just another solar scam.
Rubbish and Fraudulent
They advertise that using this app you will achieve the best financial returns from your battery through AI. However, in reality, even with “artificial dumbness” I would expect better results. On most days, the system does not sell the battery’s stored energy, and as a result my electricity bill remains positive, even though my household usage is very low.
It charges 25$ per month for the service which is not working.
It charges 25$ per month for the service which is not working.
Show more
Poor interface with iPhone and iPad
I have been with Amber only for a few days. First couple of days it throttled my PV production to almost nothing and consumed most of my battery power. But it seems to be fine today.
However, the screen layouts of the app is extremely poor for both iPhone and iPad. The letters are too large to be accommodated on the screen, you can only see the buttons partially and other stats overlap each other. You can’t not scroll either horizontally or vertically. The app needs redesign for Apple products.
However, the screen layouts of the app is extremely poor for both iPhone and iPad. The letters are too large to be accommodated on the screen, you can only see the buttons partially and other stats overlap each other. You can’t not scroll either horizontally or vertically. The app needs redesign for Apple products.
Show more
Pathetic non-existent customer service
Warning to only sign up for this service if you want to be held in limbo for weeks while they do nothing.
Fantastic Concept, Flawed Execution
I absolutely love the concept of Amber energy and have seen meaningful bill savings with my battery and solar.
However the app is buggy and automation often gets it wrong and blows out costs.
Frustratingly it’s basically impossible to get a response from their tech support (eg. updating my configuration to work with an inverter that was replaced, the App can’t do it and support never answers). They simply don’t have enough staff.
I genuinely hope they sort this out because their approach does feel like what’s required for the future of hybrid energy systems.
However the app is buggy and automation often gets it wrong and blows out costs.
Frustratingly it’s basically impossible to get a response from their tech support (eg. updating my configuration to work with an inverter that was replaced, the App can’t do it and support never answers). They simply don’t have enough staff.
I genuinely hope they sort this out because their approach does feel like what’s required for the future of hybrid energy systems.
Show more
Battery device unable to update
Have you tested your own app? The device tab to update battery SN and verification code doesn’t work at all. Waste of time
