Simple and good
Does all the basic stuff well with some nice tracking features. Haven’t used it for anything too complex.
Solid does the job
I came over from Amber and pleasantly surprised by the app here.
Handles the basics for zero hero well, informative data visuals and easy to set up. Would only suggest to set a good default for the scheduled settings to the zero hero times, as most people on this plan would be doing the same.
Handles the basics for zero hero well, informative data visuals and easy to set up. Would only suggest to set a good default for the scheduled settings to the zero hero times, as most people on this plan would be doing the same.
Credit card only is a Dog move.
Why is it that payment is only accepted via credit card? Smart people don’t have credit cards.
All other companies allow direct debit via a bank account and when it comes to manual bill payment there’s no reason why you can’t accept all other payment methods in the app such as Apple Pay.
The only reason I can think of why you would force credit card is so you can take payments from people even when they’re broke so you can put them in debt.
It’s definitely not thinking about the customers needs.
I thought utility providers were required by law to provide options to struggling and vulnerable customers, this seems counter to that.
All other companies allow direct debit via a bank account and when it comes to manual bill payment there’s no reason why you can’t accept all other payment methods in the app such as Apple Pay.
The only reason I can think of why you would force credit card is so you can take payments from people even when they’re broke so you can put them in debt.
It’s definitely not thinking about the customers needs.
I thought utility providers were required by law to provide options to struggling and vulnerable customers, this seems counter to that.
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Response from developer
Thanks for the feedback on the latest update and glad to hear you like the new features!
App stopped working Properly
After working well for a week, suddenly all the battery data and control has been removed (account details are still there).
None of the FAQ or new AI assistant address this, and wait times for help on the phone are ridiculous.
I’ve had to revert to the iCloud solar app to control the battery - and that doesn’t allow as much flexibility as the Globird app with forced discharging.
None of the FAQ or new AI assistant address this, and wait times for help on the phone are ridiculous.
I’ve had to revert to the iCloud solar app to control the battery - and that doesn’t allow as much flexibility as the Globird app with forced discharging.
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A lot could be improved
App is pretty hopeless which is disappointing for a brand marketing itself as digital and competitive. All the incentives on ZeroHero only seem to show up on your bill but not the app. Eg exports during the 15c window only show as the standard rate until you receive your bill. Same as critical export and others which is a shame. It’s also clunky when trying to review usage. Probably employed a 1980’s programmer to put it together.
All this means is you’ve got limited knowledge of your tracking in the month. Look elsewhere if realtime tracking is important.
All this means is you’ve got limited knowledge of your tracking in the month. Look elsewhere if realtime tracking is important.
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Response from developer
Hi Matthew - thanks for the detailed feedback. We hear you. The app used to lag when it came to showing the ZEROHERO benefits and you were right that these only showed up on the bill. Good news - we’ve now added in‑app features that show ZEROHERO benefits in real time (next day), so you can actually see the value you’re earning without waiting for your bill. We have also been improving the usage charts and will continue to work on these. We appreciate you calling this out - it’s exactly the type of feedback that drives the upgrades we’ve been rolling out.
