Simple and good
Solid does the job
Handles the basics for zero hero well, informative data visuals and easy to set up. Would only suggest to set a good default for the scheduled settings to the zero hero times, as most people on this plan would be doing the same.
Credit card only is a Dog move.
All other companies allow direct debit via a bank account and when it comes to manual bill payment there’s no reason why you can’t accept all other payment methods in the app such as Apple Pay.
The only reason I can think of why you would force credit card is so you can take payments from people even when they’re broke so you can put them in debt.
It’s definitely not thinking about the customers needs.
I thought utility providers were required by law to provide options to struggling and vulnerable customers, this seems counter to that.
Response from developer
Thanks for the feedback on the latest update and glad to hear you like the new features!
App stopped working Properly
None of the FAQ or new AI assistant address this, and wait times for help on the phone are ridiculous.
I’ve had to revert to the iCloud solar app to control the battery - and that doesn’t allow as much flexibility as the Globird app with forced discharging.
A lot could be improved
All this means is you’ve got limited knowledge of your tracking in the month. Look elsewhere if realtime tracking is important.
Response from developer
Hi Matthew - thanks for the detailed feedback. We hear you. The app used to lag when it came to showing the ZEROHERO benefits and you were right that these only showed up on the bill. Good news - we’ve now added in‑app features that show ZEROHERO benefits in real time (next day), so you can actually see the value you’re earning without waiting for your bill. We have also been improving the usage charts and will continue to work on these. We appreciate you calling this out - it’s exactly the type of feedback that drives the upgrades we’ve been rolling out.
New look
Best Energy App!
Basic app - works but average UI
Response from developer
Thanks for your feedback DChilli! We hear you loud and clear—design is key, and we agree there's room to make things visually appealing from a user experience perspective. In fact, we're excited to let you know that we're kicking off a full redesign soon! Your suggestions about the UI, fonts, and graph loading are super helpful as we work on this. Stay tuned for these improvements, and thanks again for helping us make the app better!
No pricing
Response from developer
Thank you for your feedback! We're glad to hear the app is working well for you. We understand how helpful it would be to view your usage in dollars, and you'll be happy to know we're doing a complete redesign of the app. The feature you suggested is definitely something we want to include! Stay tuned for exciting updates.
