Avoid
I’d recommend you avoid using this. The app is not useful, showing stations with open slots and in places where they don’t even exist. It really ruined my experience when I spent hours trying to return the device to have to mail it back in the end because there was literally nowhere to return it (in Vegas). Mailing it cost me $10 and at the end of the day they would only refund me $20. So essentially in the end I was out about $40 extra.
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AVOID. Crooks. Mystery phone bill charges!!!
The charger pack stopped working after an hour, ran around for hours trying to find a space to return the charger without success, and got charged £4 an hour for that time, (charged £20 in all for just 1 hour’s charge). The only customer support option is a link directing your phone to text an American phone number! I sent one single text due my panic when I was unable to return the charger, no reply, and my mobile provider has charged me for NINE out-of-contract messages today??!! Huh??? What have Fuze done??? Charged me for their non help!? The fact my toddler broke our home charging lead that we brought with us ultimately cost us £21.62. Fuze has given me no choice, but to have to write it off all this money (and block their number), else I’ll pay more mobile charges (how is this allowed?). I was desperate and needed to use the Access pass I had on my phone, and it feels like this company tries to take advantage and scam you out as out of more money than you could reasonably expect. Awful and stressful.
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Horrible system
I wanted to return a charger and the app said there’s a slot available at the station. I came to the station there’s none and now the customer service agent is telling me that I can come back within three days to return it or mail it. Somehow I am responsible for returning it. How do they expect this system to work, it’s crazy.
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Worst service ever
Don’t even try to use this
Terribly designed app, difficult to return
Very few return locations, and most are completely full. The app doesn’t show you which are full or not so you have to just hunt for one. Forced to download an app and give location permissions to use basic functionality. Slow.
