Can’t access my own money
Edit: almost a month later and still no digital ways to move money out of account. This should be illegal :/
New app is annoying and clunky to set up, features are lacking, and some genius really thought setting up a new system with 0 ability to make external transfers was smart. Work that out before forcing everyone to switch. Only way I access my own money now is to go to a physical location and ask to make a withdraw, then I have to deposit that into my main account elsewhere. Very inconvenient and I’m probably going to close my account as soon as I can.
New app is annoying and clunky to set up, features are lacking, and some genius really thought setting up a new system with 0 ability to make external transfers was smart. Work that out before forcing everyone to switch. Only way I access my own money now is to go to a physical location and ask to make a withdraw, then I have to deposit that into my main account elsewhere. Very inconvenient and I’m probably going to close my account as soon as I can.
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SSragaj
Transfer is still not working
Some transfers are still not working
Ccarmenlapham77
Less Information
With the latest app update I can no longer see when my vehicle loan will mature or the APR rate. On the older version there was more information.
Also, I would LOVE to see the option to make a payment for principal only on my auto loan. I was told in order to make a principal only payment I have to go into a physical branch. That seems a little silly in 2026 when Other auto loan holders allow you to make principal only payments from their app or website.
Also, I would LOVE to see the option to make a payment for principal only on my auto loan. I was told in order to make a principal only payment I have to go into a physical branch. That seems a little silly in 2026 when Other auto loan holders allow you to make principal only payments from their app or website.
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DDon7215
Worst App
So much for an updated app. We get minimum information on your accounts, Zelle is gone. If you have a credit card through Florida West, you have to creat a username and password to access that account. They rushed to get this app out and it’s just not it.
SSoap-37
Can’t Log In
There’s no forgot password and the app is not accepting my password and telling me to contact the bank.
GLGunapp lover
