Order Accepted but they can’t deliver
I recently moved. Who just has a second address available? Where, specifically, was I informed before checkout that GOFO could not deliver to my address?
Customers shouldn’t be left to resolve a shipping issue that should have been addressed before checkout. Very disappointing.
Terrible customer service! Really disappointed
Cute Frames, Accurate Prescription
I placed my order on July 19, and they arrived in my mailbox on July 25, which was faster than I expected. I ordered the Calloway frames with my prescription. The frames fit my face, the prescription seems accurate. A note on Calloway frames (clear frame, brown/wood like arms) the arms do seem hollow so be mindful.
Overall, I’m happy with my purchase and will be ordering more.
Horrible don’t buy here if you want usable prescription frames
Response from developer
Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience! The dimensions of every frame are rigorously measured and verified through multiple checks before being listed on the product details page for customer reference. As manual measurements taken by customers may sometimes differ due to variations in technique or angles, we recommend contacting our customer service team for professional measurement data. We sincerely apologize for any inconvenience caused. If you have any questions, please contact our customer service center; we would be happy to offer a satisfactory discount or a gift to make up for the trouble you have experienced. Looking forward to serving you again! ❤️
Poorly made prescription and low-quality glasses.
Response from developer
Thanks for your feedback and we're sorry for the inconvenience. Delivery times depend on the delivery method chosen by the customer. We offer a range of delivery options to choose from, with business express taking just 4–8 days. Furthermore, we manufacture lenses strictly in accordance with the customer’s prescription. If you experience any discomfort when wearing the lenses after receipt, please contact our customer service centre promptly; we will investigate the issue and provide a satisfactory solution. Regarding response times, we process each email in the order in which it is received. If you would like your enquiry to be prioritised, please contact your agent or start a live chat, and we will give your message special attention. If you require assistance over the phone, please call during working hours and we will be happy to assist you. Should you have any queries, please contact our customer service centre promptly and let us know your requirements; we are more than happy to help. Thanks again for your support and we apologize for any inconvenience.
