Cute Frames, Accurate Prescription
I placed my order on July 19, and they arrived in my mailbox on July 25, which was faster than I expected. I ordered the Calloway frames with my prescription. The frames fit my face, the prescription seems accurate. A note on Calloway frames (clear frame, brown/wood like arms) the arms do seem hollow so be mindful.
Overall, I’m happy with my purchase and will be ordering more.
Horrible don’t buy here if you want usable prescription frames
Response from developer
Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience! The dimensions of every frame are rigorously measured and verified through multiple checks before being listed on the product details page for customer reference. As manual measurements taken by customers may sometimes differ due to variations in technique or angles, we recommend contacting our customer service team for professional measurement data. We sincerely apologize for any inconvenience caused. If you have any questions, please contact our customer service center; we would be happy to offer a satisfactory discount or a gift to make up for the trouble you have experienced. Looking forward to serving you again! ❤️
Poorly made prescription and low-quality glasses.
Response from developer
Thanks for your feedback and we're sorry for the inconvenience. Delivery times depend on the delivery method chosen by the customer. We offer a range of delivery options to choose from, with business express taking just 4–8 days. Furthermore, we manufacture lenses strictly in accordance with the customer’s prescription. If you experience any discomfort when wearing the lenses after receipt, please contact our customer service centre promptly; we will investigate the issue and provide a satisfactory solution. Regarding response times, we process each email in the order in which it is received. If you would like your enquiry to be prioritised, please contact your agent or start a live chat, and we will give your message special attention. If you require assistance over the phone, please call during working hours and we will be happy to assist you. Should you have any queries, please contact our customer service centre promptly and let us know your requirements; we are more than happy to help. Thanks again for your support and we apologize for any inconvenience.
Poor Order Visibility and Lack of Communication
The only communication I received occurred AFTER I opened a PayPal dispute. The seller then asked me to close the dispute before providing shipping proof, which I declined. PayPal ultimately ruled in my favor and issued a refund due to lack of shipment verification.
Delays happen during the holidays, but basic order acknowledgment, visibility, and communication are essential. Unfortunately, this app did not provide those.
App if OK...But...
The company is not kidding. The pair previewed looked great. Ordered them and they were not even close. They were GIGANTIC and not what was expected.
The idea of simply ordering eyeglasses from this company may be a myth.
Response from developer
Thanks for your feedback and we're deeply sorry for the unpleasant shopping experience! The virtual try-on feature only show fashion effect,not the real size. Customers should refer to the detailed dimensions on the frame details page to select the frames that suit them best. It is just as a photograph of you does not accurately reflect your actual height. However, we will take your feedback on board and strive to make further improvements to provide our customers with an even better shopping experience. If you have any ideas or suggestions, please feel free to contact our customer service centre. We take every customer’s suggestions and feedback seriously. Regardless of whether your suggestion is adopted, we will provide you with a satisfactory discount or gift. Thank you once again for your support of Fytoo! 😊️
