FYTOO - Customize Your Glasses appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for FYTOO is 78 out of 100 points across 7 verification signals from App Store and developer data.

FYTOO User Reviews

Name: FYTOO - Customize Your Glasses
Rating: 4.2 (9 reviews)

FYTOO - Customize Your Glasses

MOJON INC.

🛍️ Shopping

Customer Experience

Positive experience35.7% of reviews

Neutral7.1% of reviews

Negative experience57.1% of reviews

~ Based on 14 written reviews from the US App Store.

Is FYTOO Safe?

Not enough ratings yet to assess FYTOO.

Is FYTOO Legit?

FYTOO - Customize Your Glasses appears legitimate, with a few gaps. AppsHunter Legitimacy Score for FYTOO is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible customer service! Really disappointed

I have been a customer of Fytoo for a few years. Have been so impressed…until today. I bought three pairs of eyeglasses, they arrived today. All three were literally stuffed into a tiny box. Two of the three pair were badly bent upon arrival due to this. I emailed support and shared my concern and received this reply, cut and paste d from the actual reply email:”There is a slight bend in the bridge of your FT0968-02 glasses. You can apply a warm towel to the bridge area and then gently bend it inwards with both hands, but please take care not to touch the lenses to avoid damaging the lens coating. For the FT1663-02 glasses, please send a photo of yourself wearing them. We have included a small screwdriver with your order; you could try adjusting the temples of the FT1663-02 yourself first.” So YOU make the mistake…and your response is that I have to fix it? Really pathetic..

TheTex2019

a month ago

Cute Frames, Accurate Prescription

I was a little skeptical because I found the company through TikTok ads. But the frames were cute, and there are plenty of online eyewear companies these days, so I decided to give them a try.
I placed my order on July 19, and they arrived in my mailbox on July 25, which was faster than I expected. I ordered the Calloway frames with my prescription. The frames fit my face, the prescription seems accurate. A note on Calloway frames (clear frame, brown/wood like arms) the arms do seem hollow so be mindful.
Overall, I’m happy with my purchase and will be ordering more.

Snapjax

2 months ago

Horrible don’t buy here if you want usable prescription frames

Very frustrating experience with this company the glasses I received were much larger than what they were listed, and the customer service was horrible about and ultimately I had to go to my bank to get restitution. They would not honor their policy. In spite of photographic evidence of the frames on a ruler they still refused a return consistent with their policy.

beigeplum57

4 months ago

Response from developer

Thanks for your feedback and we sincerely apologize for the unpleasant shopping experience! The dimensions of every frame are rigorously measured and verified through multiple checks before being listed on the product details page for customer reference. As manual measurements taken by customers may sometimes differ due to variations in technique or angles, we recommend contacting our customer service team for professional measurement data. We sincerely apologize for any inconvenience caused. If you have any questions, please contact our customer service center; we would be happy to offer a satisfactory discount or a gift to make up for the trouble you have experienced. Looking forward to serving you again! ❤️

Poorly made prescription and low-quality glasses.

If you are a serious person who relies on your glasses for daily living—out of necessity—then this company is not for you. You have to wait an excessively long time—months—for your prescription glasses to arrive, only for them to show up with an incorrect prescription. When you try to contact them, they fail to provide a clear explanation of how they intend to resolve the issue; you leave voicemails at the company number, but they never call you back. You send emails, but you only receive one reply per day—and even then, the response is never clear. This is the worst company imaginable 😔; I wouldn't wish this experience on my worst enemy. Don't fall for it.

Tom Smithen

5 months ago

Response from developer

Thanks for your feedback and we're sorry for the inconvenience. Delivery times depend on the delivery method chosen by the customer. We offer a range of delivery options to choose from, with business express taking just 4–8 days. Furthermore, we manufacture lenses strictly in accordance with the customer’s prescription. If you experience any discomfort when wearing the lenses after receipt, please contact our customer service centre promptly; we will investigate the issue and provide a satisfactory solution. Regarding response times, we process each email in the order in which it is received. If you would like your enquiry to be prioritised, please contact your agent or start a live chat, and we will give your message special attention. If you require assistance over the phone, please call during working hours and we will be happy to assist you. Should you have any queries, please contact our customer service centre promptly and let us know your requirements; we are more than happy to help. Thanks again for your support and we apologize for any inconvenience.

Poor Order Visibility and Lack of Communication

I downloaded this app to track my eyeglass order after payment, but my order never appeared in the app and no confirmation or tracking information was provided. I attempted to contact customer service via phone and chat with no response.

The only communication I received occurred AFTER I opened a PayPal dispute. The seller then asked me to close the dispute before providing shipping proof, which I declined. PayPal ultimately ruled in my favor and issued a refund due to lack of shipment verification.

Delays happen during the holidays, but basic order acknowledgment, visibility, and communication are essential. Unfortunately, this app did not provide those.

Pagandeva2000

9 months ago

Response from developer

Thanks for your feedback and we're sorry for the inconvenience. After placing the order, you can log in to your account and got to Personal Center--My Order to view or track your order details. Additionally, once your order has been shipped, the system will send you a shipping notification. If you cannot find it, please check your spam folder. Please contact C-S center if you still can't find it. Meanwhile, our agent will pick up every call and live chat during working hours. If you sent an email, we will reply to every email. Please check the spam folder if you didn't receive our reply. Again, we sincerely apologize for any inconvenience and look forward to offering you better service!

App if OK...But...

There's an option for previewing an eyeglass frame on a photo of your face prior to purchase. After this is done check carefully and see this little statement: "For styling purposes only. Not Sizing."

The company is not kidding. The pair previewed looked great. Ordered them and they were not even close. They were GIGANTIC and not what was expected.

The idea of simply ordering eyeglasses from this company may be a myth.

PlanetEarthKat

9 months ago

Response from developer

Thanks for your feedback and we're deeply sorry for the unpleasant shopping experience! The virtual try-on feature only show fashion effect,not the real size. Customers should refer to the detailed dimensions on the frame details page to select the frames that suit them best. It is just as a photograph of you does not accurately reflect your actual height. However, we will take your feedback on board and strive to make further improvements to provide our customers with an even better shopping experience. If you have any ideas or suggestions, please feel free to contact our customer service centre. We take every customer’s suggestions and feedback seriously. Regardless of whether your suggestion is adopted, we will provide you with a satisfactory discount or gift. Thank you once again for your support of Fytoo! 😊️

I ordered 3 pairs of glasses

I ordered 3 pairs of glasses. One for my husband and 2 for me. And we both loved them. They also arrived in 2 weeks.

Hildegard_Mcbeeu

10 months ago

Like an annoying Gaga song

Badresponse, badresponse, all I’m getting is ‘badresponse’. Pretty annoying. Can’t login with facebook portal or even Google portal options.

Saveicarus

a year ago

Response from developer

Thanks for your feedback and we're sorry for the inconvenience. We suspect this may be due to a network issue; you could try switching to a different network. If the problem persists, please contact our customer service centre; we’d be happy to offer further assistance.

Great Deals

Who doesn’t like great deals on glasses

satirefox

a year ago

very grateful

They are a page with many lens options and I love them. Their materials seem durable and of good quality. If there is a problem with the lenses, they immediately do everything possible to help the customer.

mar0201

a year ago

Got 2 pairs with everything

Quality is very high and I paid only 188 for 2 pairs with transitions oil resistance what else do you want you get everything I compared to other glasses online this is where you want to get your glasses one thing though if you don’t pay for shipping it does kind of take two weeks for the delivery other than that great choice!!

Ev Aguilar O

a year ago

Like an annoying Gaga song

Badresponse, badresponse, all I’m getting is ‘badresponse’. Pretty annoying. Can’t login with facebook portal or even Google portal options.

Saveicarus

2 years ago

Like an annoying Gaga song

Bad response, bad response, all I’m getting is bad response. Pretty annoying. Can’t login.

Saveicarus

2 years ago

Something small but helpful

Allow me to listen to my media aka music while I browse for my glasses.
Please and Thank you

equinoxic

2 years ago

Response from developer

Dear User, Thank you for your valuable feedback on the App Store! Regarding the issue you mentioned about music pausing, we have fixed this bug in the latest version. Please update to the newest version, and the problem should be resolved. We apologize for any inconvenience this may have caused. We will continue to work hard to optimize our app and provide a better user experience. If you have any further questions or suggestions, please feel free to reach out to us! Thank you for your support and understanding! ——The FYTOO Team