Horrible don’t buy here if you want usable prescription frames
Very frustrating experience with this company the glasses I received were much larger than what they were listed, and the customer service was horrible about and ultimately I had to go to my bank to get restitution. They would not honor their policy. In spite of photographic evidence of the frames on a ruler they still refused a return consistent with their policy.
Show more
Poorly made prescription and low-quality glasses.
If you are a serious person who relies on your glasses for daily living—out of necessity—then this company is not for you. You have to wait an excessively long time—months—for your prescription glasses to arrive, only for them to show up with an incorrect prescription. When you try to contact them, they fail to provide a clear explanation of how they intend to resolve the issue; you leave voicemails at the company number, but they never call you back. You send emails, but you only receive one reply per day—and even then, the response is never clear. This is the worst company imaginable 😔; I wouldn't wish this experience on my worst enemy. Don't fall for it.
Show more
Poor Order Visibility and Lack of Communication
I downloaded this app to track my eyeglass order after payment, but my order never appeared in the app and no confirmation or tracking information was provided. I attempted to contact customer service via phone and chat with no response.
The only communication I received occurred AFTER I opened a PayPal dispute. The seller then asked me to close the dispute before providing shipping proof, which I declined. PayPal ultimately ruled in my favor and issued a refund due to lack of shipment verification.
Delays happen during the holidays, but basic order acknowledgment, visibility, and communication are essential. Unfortunately, this app did not provide those.
The only communication I received occurred AFTER I opened a PayPal dispute. The seller then asked me to close the dispute before providing shipping proof, which I declined. PayPal ultimately ruled in my favor and issued a refund due to lack of shipment verification.
Delays happen during the holidays, but basic order acknowledgment, visibility, and communication are essential. Unfortunately, this app did not provide those.
Show more
App if OK...But...
There's an option for previewing an eyeglass frame on a photo of your face prior to purchase. After this is done check carefully and see this little statement: "For styling purposes only. Not Sizing."
The company is not kidding. The pair previewed looked great. Ordered them and they were not even close. They were GIGANTIC and not what was expected.
The idea of simply ordering eyeglasses from this company may be a myth.
The company is not kidding. The pair previewed looked great. Ordered them and they were not even close. They were GIGANTIC and not what was expected.
The idea of simply ordering eyeglasses from this company may be a myth.
Show more
I ordered 3 pairs of glasses
I ordered 3 pairs of glasses. One for my husband and 2 for me. And we both loved them. They also arrived in 2 weeks.
Like an annoying Gaga song
Badresponse, badresponse, all I’m getting is ‘badresponse’. Pretty annoying. Can’t login with facebook portal or even Google portal options.
Great Deals
Who doesn’t like great deals on glasses
very grateful
They are a page with many lens options and I love them. Their materials seem durable and of good quality. If there is a problem with the lenses, they immediately do everything possible to help the customer.
Got 2 pairs with everything
Quality is very high and I paid only 188 for 2 pairs with transitions oil resistance what else do you want you get everything I compared to other glasses online this is where you want to get your glasses one thing though if you don’t pay for shipping it does kind of take two weeks for the delivery other than that great choice!!
Show more
Like an annoying Gaga song
Badresponse, badresponse, all I’m getting is ‘badresponse’. Pretty annoying. Can’t login with facebook portal or even Google portal options.
Like an annoying Gaga song
Bad response, bad response, all I’m getting is bad response. Pretty annoying. Can’t login.
Something small but helpful
Allow me to listen to my media aka music while I browse for my glasses.
Please and Thank you
Please and Thank you
Response from developer
Dear User, Thank you for your valuable feedback on the App Store! Regarding the issue you mentioned about music pausing, we have fixed this bug in the latest version. Please update to the newest version, and the problem should be resolved. We apologize for any inconvenience this may have caused. We will continue to work hard to optimize our app and provide a better user experience. If you have any further questions or suggestions, please feel free to reach out to us! Thank you for your support and understanding! ——The FYTOO Team
