Not working today
I was able to go in the app once. I put my phone down once I seen what books I had checked out. A few minutes later I was signed out and for the past 6 hours I close it out and repeated the app is not opening/loading. All I see is the green screen with the leaf. Nothing else shows up or loads.
Bummed
Unfortunately, I have to give this app only one star. If even that. I use this app all the time - but lately I either can’t log in, or it boots me out before I even get to that step. The library IT helped me once…worked ok for a couple weeks, and now I can’t get in at all. PLEASE FIX THIS!
Painful to use
This is one of the worst apps I have ever used. It is painfully slow to load, it is often unresponsive to touch inputs, results load very slowly, if you open the app switcher and focus back in the app, it takes you back to a past screen, etc. Feels like an app built 20 years ago with zero user testing. Don’t bother using this app.
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Awful
The app won’t even let me sign in, and yes, I’ve deleted and reloaded the app multiple times. It used to work, and now it just doesn’t. Do better!
Search
Poor design. Search bar is worthless.
Can't even scan barcodes anymore
The only thing I've used the app for since the switch to this new app is to scan the barcodes to check out books. That stopped working a few weeks ago. The camera opens but it never identifies the barcode and checks out the item. The only way to do it is to manually key in the number which is worse than just using the check out machines in the library.
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Trash
Can’t even get to a screen. Automatically says server error and screen with leaf is all that shows up. Can’t get past it. The app on my phone says that the app will discontinue on Aug 29th!
Never Works
Used it for a bit but it was never user friendly. Now it just doesn’t work at all.
“Update”
Ever since they changed the site, I’ve encountered many problems. The MOST annoying is that I have to enter my card and password 75% of the time. 2nd, the search is practically worthless. Love the library but site has major issues!
Response from developer
I am sorry you are having such a frustrating experience with the app. I have been working with the developers to resolve this frequent logging out issue. You should not have the same problem with the most recent release 25.04. You can contact me at kjohnston@gailborden.info if you continue to experience trouble or for any other feedback you wish to provide.
Trash
I can’t even go through the first part of signing up. Before I even start to sign in, even with full connection on my personal phone and wi-fi, it says that I have a “server connection problem and to try again later”. Once I start to sign in, I can’t because of “server connection issues” and other issues that shouldn’t be, like my password and library card info. I want to use this app for years yet this issue has never been resolved. What’s the point of having an app if no one can use it before you even sign in?
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Good Start
I can easily find and reserve physical and audio books on the app. I use the app weekly and am happy with the functionality. There is room for improvement, but hopefully new features keep rolling out. Happy to support our local library. So many great resources!
Awful App
I don’t know why you switched apps. This newer one is so ugly. It’s not user friendly at all.
I’m trying to find a book in a series, and the listings don’t even have the relevant information. There’s no categorization, like I would expect to see on the shelves if I walked into the library.
Gail Borden is like my second home, I love you guys. However, this app has got to go!!
I’m trying to find a book in a series, and the listings don’t even have the relevant information. There’s no categorization, like I would expect to see on the shelves if I walked into the library.
Gail Borden is like my second home, I love you guys. However, this app has got to go!!
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New version stinks!
I use the app all the time - have for many years. The old one was great. Whatever you've done to this new version is AWFUL!! It doesn't load properly - if at all. It's slow & fussy. PLEASE fix it!!!
Bring back original
If it ain’t broke don’t fix it. This new app is not great. The old app was much more accessible. This one always crashes.
Impossible to find anything!
Please bring the old app back! Or at least make this app make more sense! I think it’s cool to advertise the “Library of Things” because I’m sure not many people knew it even existed. Unfortunately, that’s the only nice thing I have to say about this app. It’s incredibly difficult to navigate and so frustrating. Gail Borden serves an enormous amount of people and the people deserve an app that makes them want to use library resources and this app ain’t it
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Poor execution
The previous app was WAY better to navigate than this one. I was trying to pull up my library card to take out some books and wasn’t able to because the app asked to search for a library even though it’s the main app for Gail Borden. Please fix this app right away because it’s horrible.
Step Backwards
This application is unfortunately a step in the wrong direction. There’s a loading screen when the app opens for some reason, and overall it’s just inefficient and slow. The library card functionality also forces you into landscape mode which just doesn’t make any logical sense from a user friendliness perspective. Overall, it seems like decisions were made without any thought as to if they were useful or warranted.
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App crashes
Anytime I open the app or go to my holds it automatically kicks me off the app. This is the worst app.
Response from developer
I am sorry you had such a poor experience with the app. We did discover a bug that caused the app to crash when there were certain types of holds or checkouts on the account. This issue has been fixed. I hope you will give the app another try with the most recent release 25.04. You can contact me at kjohnston@gailborden.info if you have any questions or further feedback.
Increase size of barcode number
Please increase the size of the library card barcode number. When picking up at the window and showing them the code on your phone, they won't be able to see it because it's so small.
New app is hard to navigate
In the previous version of the app, it was straightforward to navigate through the various services offered by the library.
