DON’T BUY MEMBERSHIP
Very sketchy company. I purchased all access pro considering partner gyms in HSR, but they remove them after taking my payment even before the membership start. They miss sold me the membership without informing that the start date would be two months later. Then they refused refund and conveniently updated the membership page and put the blame on me later. Their customer support is almost non-existent, arrogant, unhelpful, and disappears conveniently.
YOU WILL REGRET BUYING MEMBERSHIP. Go for cult play instead, or Sporthood.
YOU WILL REGRET BUYING MEMBERSHIP. Go for cult play instead, or Sporthood.
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Enjoyed the Product, Disappointed by the Support Experience
I genuinely liked game theory’s concept and have enjoyed the overall experience. The ability to play multiple sports through a single membership is a great idea and the sessions I’ve attended have been good.
My first concern is that there still a few centres in north Bangalore which means I often have to travel 30-60 mins for a session.
My second concern is with the customer support. I purchased a membership using what I believed was a no - cost emi option. However my bank later charged me 16% interest and I never received the upfront discount typically associated with the no cost emi transactions. Despite multiple follow ups, the issue was ultimately closed without any resolution or compensation.
The product itself is good but I hope the team improves both location coverage customer grievance handling.
My first concern is that there still a few centres in north Bangalore which means I often have to travel 30-60 mins for a session.
My second concern is with the customer support. I purchased a membership using what I believed was a no - cost emi option. However my bank later charged me 16% interest and I never received the upfront discount typically associated with the no cost emi transactions. Despite multiple follow ups, the issue was ultimately closed without any resolution or compensation.
The product itself is good but I hope the team improves both location coverage customer grievance handling.
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Bad everything!!!
I booked my first lap swimming session directly at the facility and asked for an invoice, but never received it there. The following weekend, I booked two more sessions through the app and still didn’t receive any invoices.
What followed was almost 3 weeks of constant follow-ups through email and support tickets raised in the app, just to get a basic invoice. I eventually received it, but the amount of effort required was unreasonable.
Providing invoices should be a standard and automated process for any business, especially one that already has an app. If invoice generation isn’t available inside the app, invoices should at least be sent automatically via email after every booking/payment.
Many corporate employees rely on invoices to claim reimbursements through workplace fitness and wellness policies. Making this process difficult directly affects customer experience and retention. In fact, customers may choose competing facilities simply because they provide invoices promptly and hassle-free.
Please take this seriously and introduce a proper automated invoicing system so customers can access invoices easily without repeated follow-ups.
What followed was almost 3 weeks of constant follow-ups through email and support tickets raised in the app, just to get a basic invoice. I eventually received it, but the amount of effort required was unreasonable.
Providing invoices should be a standard and automated process for any business, especially one that already has an app. If invoice generation isn’t available inside the app, invoices should at least be sent automatically via email after every booking/payment.
Many corporate employees rely on invoices to claim reimbursements through workplace fitness and wellness policies. Making this process difficult directly affects customer experience and retention. In fact, customers may choose competing facilities simply because they provide invoices promptly and hassle-free.
Please take this seriously and introduce a proper automated invoicing system so customers can access invoices easily without repeated follow-ups.
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Sign up if you want to swim in green goop
If it rains a little, they will shut down the pool and not inform the customer and we are only supposed to find out after reaching there (our time wastage notwithstanding). Other times the pool has been green not blue because they didn’t get a chance to filter water. Last time they told me it’s safe to swim in that green water and so I did only to end up with an eye infection for 3-4 days and having to avoid pool all week. Went again today to find out it was even greener and decided not to swim. No one at the pool wants to take accountability- only thing they have to say is - we are coaches, please contact site incharges in badminton area- you go there they will see please write escalation mail as we can’t do anything. That’s the level of ownership of the team with every issue. Regret signing up for annual plan. Will highlight with images on social media warning others .
Experience at Hosa Road pool but am sure this attitude is pervasive throughout!!!
Experience at Hosa Road pool but am sure this attitude is pervasive throughout!!!
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Each update brings a bug
have signed up for their academy and annual plan. Since the last update I cant book classes or courts.
Signing up for an annual plan with game theory was a mistake. At the time of signing they had said for academy you can choose two sports, book upto 6 classes and 1:6 coach student ratio.
Once signed up, i cant seem to book classes. cant get to their support. And they change the student:coach ratio based on their whims. And we are just supposed to accept it because we have already paid for it.
Signing up for an annual plan with game theory was a mistake. At the time of signing they had said for academy you can choose two sports, book upto 6 classes and 1:6 coach student ratio.
Once signed up, i cant seem to book classes. cant get to their support. And they change the student:coach ratio based on their whims. And we are just supposed to accept it because we have already paid for it.
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