Unable to Register
Unable to Register even after entering OTP. Tired uninstalling and reinstalling app thrice and tired requesting OTP multiple times but after entering again it's taking to registration page
App crashing
Can you please fix app, after today update it is crashing
DON’T BUY MEMBERSHIP
Very sketchy company. I purchased all access pro considering partner gyms in HSR, but they remove them after taking my payment even before the membership start. They miss sold me the membership without informing that the start date would be two months later. Then they refused refund and conveniently updated the membership page and put the blame on me later. Their customer support is almost non-existent, arrogant, unhelpful, and disappears conveniently.
YOU WILL REGRET BUYING MEMBERSHIP. Go for cult play instead, or Sporthood.
YOU WILL REGRET BUYING MEMBERSHIP. Go for cult play instead, or Sporthood.
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Enjoyed the Product, Disappointed by the Support Experience
I genuinely liked game theory’s concept and have enjoyed the overall experience. The ability to play multiple sports through a single membership is a great idea and the sessions I’ve attended have been good.
My first concern is that there still a few centres in north Bangalore which means I often have to travel 30-60 mins for a session.
My second concern is with the customer support. I purchased a membership using what I believed was a no - cost emi option. However my bank later charged me 16% interest and I never received the upfront discount typically associated with the no cost emi transactions. Despite multiple follow ups, the issue was ultimately closed without any resolution or compensation.
The product itself is good but I hope the team improves both location coverage customer grievance handling.
My first concern is that there still a few centres in north Bangalore which means I often have to travel 30-60 mins for a session.
My second concern is with the customer support. I purchased a membership using what I believed was a no - cost emi option. However my bank later charged me 16% interest and I never received the upfront discount typically associated with the no cost emi transactions. Despite multiple follow ups, the issue was ultimately closed without any resolution or compensation.
The product itself is good but I hope the team improves both location coverage customer grievance handling.
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Worst app
I tried logging but the app keeps on loading the home page again and again. When i tried killing the app and launching it, it does not load only
Bad everything!!!
I booked my first lap swimming session directly at the facility and asked for an invoice, but never received it there. The following weekend, I booked two more sessions through the app and still didn’t receive any invoices.
What followed was almost 3 weeks of constant follow-ups through email and support tickets raised in the app, just to get a basic invoice. I eventually received it, but the amount of effort required was unreasonable.
Providing invoices should be a standard and automated process for any business, especially one that already has an app. If invoice generation isn’t available inside the app, invoices should at least be sent automatically via email after every booking/payment.
Many corporate employees rely on invoices to claim reimbursements through workplace fitness and wellness policies. Making this process difficult directly affects customer experience and retention. In fact, customers may choose competing facilities simply because they provide invoices promptly and hassle-free.
Please take this seriously and introduce a proper automated invoicing system so customers can access invoices easily without repeated follow-ups.
What followed was almost 3 weeks of constant follow-ups through email and support tickets raised in the app, just to get a basic invoice. I eventually received it, but the amount of effort required was unreasonable.
Providing invoices should be a standard and automated process for any business, especially one that already has an app. If invoice generation isn’t available inside the app, invoices should at least be sent automatically via email after every booking/payment.
Many corporate employees rely on invoices to claim reimbursements through workplace fitness and wellness policies. Making this process difficult directly affects customer experience and retention. In fact, customers may choose competing facilities simply because they provide invoices promptly and hassle-free.
Please take this seriously and introduce a proper automated invoicing system so customers can access invoices easily without repeated follow-ups.
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Pool Maintenance is worst
Water is not clean. We pay so much thinking it is reputed sports club. But water maintenance is the worst I have ever seen. I got throat infection and sinus because of pool water. Kindly take this seriously and maintain the pool water. One of the worst experience.
Sign up if you want to swim in green goop
If it rains a little, they will shut down the pool and not inform the customer and we are only supposed to find out after reaching there (our time wastage notwithstanding). Other times the pool has been green not blue because they didn’t get a chance to filter water. Last time they told me it’s safe to swim in that green water and so I did only to end up with an eye infection for 3-4 days and having to avoid pool all week. Went again today to find out it was even greener and decided not to swim. No one at the pool wants to take accountability- only thing they have to say is - we are coaches, please contact site incharges in badminton area- you go there they will see please write escalation mail as we can’t do anything. That’s the level of ownership of the team with every issue. Regret signing up for annual plan. Will highlight with images on social media warning others .
Experience at Hosa Road pool but am sure this attitude is pervasive throughout!!!
Experience at Hosa Road pool but am sure this attitude is pervasive throughout!!!
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Each update brings a bug
have signed up for their academy and annual plan. Since the last update I cant book classes or courts.
Signing up for an annual plan with game theory was a mistake. At the time of signing they had said for academy you can choose two sports, book upto 6 classes and 1:6 coach student ratio.
Once signed up, i cant seem to book classes. cant get to their support. And they change the student:coach ratio based on their whims. And we are just supposed to accept it because we have already paid for it.
Signing up for an annual plan with game theory was a mistake. At the time of signing they had said for academy you can choose two sports, book upto 6 classes and 1:6 coach student ratio.
Once signed up, i cant seem to book classes. cant get to their support. And they change the student:coach ratio based on their whims. And we are just supposed to accept it because we have already paid for it.
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[Resolved] Membership signup issue
I paid for 6 months via their in app service and razor pay confirms the payment but when I go into the app there’s no mention of it.
I even went to their support and support redirects to a WhatsApp message which says they cannot help with anything.
Completely ridiculous because I do pay for their services day by day but this membership seems like fraud and in line with what I’ve read on Reddit
Update: The membership came through after some time, someone from support contact me a few days later to enquire about the issue
I even went to their support and support redirects to a WhatsApp message which says they cannot help with anything.
Completely ridiculous because I do pay for their services day by day but this membership seems like fraud and in line with what I’ve read on Reddit
Update: The membership came through after some time, someone from support contact me a few days later to enquire about the issue
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Very bad customer support
I made the payment for the gold swimming classes package on 2nd Dec 2025, but the classes are still not reflecting on my account. Multiple calls and pleas made through the app. The issue is still not resolved. The customer support care system is pathetic. I would not recommend this app to anyone who wants to purchase a plan for any of the games. The app has a lot of limitations and needs to be upgraded.
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Fraud Company
They make fake promises while purchase and once brought they will forget it. When you reach the support they wont respond back, and just close the ticket. Company lacks customer empathy. Dont fall for it
Pathetic service and Cheating tactics
Cheaters of first order. When you sign up, they give you multiple sessions as an option, but as you advance and are trying to complete your classes, they purposefully cut down on number of available sessions forcing you to not complete your classes. Look for individual coaching classes rather than falling for these cheats.
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Worst after sale customer service
Had purchased their subscription a few weeks back trying to access the invoice since then, the app doesn't work for a subscription invoice (daily game invoices are downloadable from app), tried contacting on WhatsApp none responds multiple tries, after few days they just asks for review
None responds on mails have sent them multiple e-mails
None responds on mails have sent them multiple e-mails
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App crashing on launch
Aap is crashing on app launch, fix it soon.
App crashing
After updating the app getting crashed
Fraud App – Took My Money and Ghosted Me
Absolutely pathetic and fraudulent service. Money was deducted and you promised a refund within 24 hours, but it has been 5 DAYS and there is still no refund. Customer care is a complete joke — no one picks up calls, and your so-called WhatsApp support is totally unresponsive. This is nothing but cheating users and holding their money hostage. If you can’t manage refunds or basic support, you shouldn’t be running an app that handles people’s money. Extremely disappointed and frustrated. Do NOT trust this app with your money.
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Awesome Coaching by Shankar Sir
Upgraded my pickelball game. Started as beginner and now competing tournaments in intermediate level. Really amazing experience
Good
App is good but there is lot to scroll down is some pages, can avoid, it looks more of site
Worst support and experience
One of de worst company and their support really pathetic. Never respond to chat messages for help and no way to communicate. I took a year subscription for my son and now they shutdown the location and no directions on next steps. Still the subscription has 230+ days left.
I don’t recommend this worst company instead recommend to go near aquatic centres.
I don’t recommend this worst company instead recommend to go near aquatic centres.
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