Terrible customer support & booking glitches
Hudle support insisted I need a screen “recording” of the whole booking process, because apparently screenshots aren’t enough. They then blamed the venue’s no-cancellation policy instead of addressing the platform issue. So I lose 5000 INR, but Hudle thinks that’s the venue’s fault.
To make things worse, the schedules on the browser and phone app are inconsistent. Very disappointing customer service overall.
Response from developer
Dear Ritika, we are very sorry to hear about this experience. We have thoroughly reviewed our booking system logs for that timeframe and did not detect a technical glitch. However, we understand your frustration regarding the loss. Because partner venues enforce strict non-refundable policies once a slot has passed, we are unfortunately unable to alter or refund this booking. We are continuously working to improve our app and browser interfaces to ensure a seamless experience.
pathetic new ui
Response from developer
Thank you so much for updating your rating! We’re glad we could help clarify how to use the multi-day and single-day views to see all your favorite courts at once. We know new updates can take a minute to get used to, so we really appreciate your patience. If you have any more questions as you explore the new UI, feel free to reach out to us at contact@hudle.in. See you on the court!
Useful app for sports lovers
Good experience
Pathetic app experience
Such a pathetic experience.
